İşyerinde Sessiz Çığlıklar: Akademik Çalışmalar Ne Diyor?

Year 2026, Volume: 1 Issue: 88, 95 - 134, 24.01.2026

Alper Tunga Alkan , Hakan Acer

https://doi.org/10.54752/ct.1772904

Abstract

Bu çalışmada, PRISMA 2020 akış şeması doğrultusunda mobbing literatürü sistematik olarak incelenmiş ve 380 makale kapsamlı bir bibliyometrik analizle değerlendirilmiştir. İlk makalenin 1996 yılında yayımlandığı, en yoğun yayın döneminin ise 2020 yılı olduğu ve bu yılda 32 makalenin yayımlandığı belirlenmiştir. İnceleme kapsamında toplam 911 yazar tespit edilmiştir. Elfi Baillien, Hans De Witte, Jolita Vveinhardt, Jordi Escartín, Guy Notelaers ve Dieter Zapf öne çıkan araştırmacılar olarak dikkat çekmiştir. Atıf analizinde ise Ståle Einarsen, Heinz Leymann ve Dieter Zapf’ın alan üzerinde en güçlü etkiye sahip olduğu görülmüştür. Anahtar kelimeler arasında “mobbing”, “bullying” ve “workplace bullying” öne çıkarken; “tükenmişlik”, “iş tatmini” ve “işyeri şiddeti” kavramlarının da sıklıkla kullanıldığı belirlenmiştir. Türkiye, 105 makale ve 1.320 atıf ile en üretken ülke olarak öne çıkmıştır ve Gazi, Hacettepe, İstanbul, Atatürk ve Muğla Sıtkı Koçman Üniversiteleri önemli katkılar sunmuştur. Uluslararası düzeyde ise Bergen Üniversitesi ve KU Leuven dikkat çeken kurumlar arasında yer almıştır. Yapılan analizler, mobbing araştırmalarının disiplinler arası bir yapıya sahip olduğunu ve bireysel (tükenmişlik, depresyon, travma), örgütsel (bağlılık kaybı, düşük performans, inovasyonda azalma) ve kültürel düzeylerde farklılaşan çok boyutlu sonuçlar ürettiğini göstermektedir. Çalışma, güçlü iş birlikleriyle gelişen bu alanın kavramsal olarak olgunlaşma sürecinde olduğunu ve özellikle önleme, müdahale ve yasal düzenlemeler alanlarında önemli araştırma boşluklarının bulunduğunu ortaya koymaktadır.

Keywords

Mobbing , işyerinde zorbalık , duygusal istismar , ayrımcılık , çatışma

Silent Screams in The Workplace: What Do Academic Studies Say?

Abstract

This study systematically reviewed the literature on mobbing within the framework of the PRISMA 2020 flow diagram and conducted a comprehensive bibliometric analysis of 380 articles. The first article was published in 1996, and the most intensive period was in 2020 with 32 articles. The review identified 911 authors, with Elfi Baillien, Hans De Witte, Jolita Vveinhardt, Jordi Escartín, Guy Notelaers, and Dieter Zapf emerging as prominent researchers. In the citation analysis, Ståle Einarsen, Heinz Leymann, and Dieter Zapf were found to have the strongest influence. Among the key terms, “mobbing,” “bullying,” and “workplace bullying” stood out, while “burnout,” “job satisfaction,” and “workplace violence” were also frequently used. Türkiye stands out as the most productive country with 105 articles and 1.320 citations; Gazi, Hacettepe, Istanbul, Atatürk, and Muğla Sıtkı Koçman Universities have made significant contributions. Internationally, the University of Bergen and KU Leuven stand out. Analyses show that mobbing studies exhibit an interdisciplinary structure and produce multidimensional results that vary at the individual (burnout, depression, trauma), organizational (loss of commitment, low performance, decrease in innovation), and cultural levels. The study highlights that this field, which has developed through strong collaborations, is in a process of conceptual maturation and that there are significant research gaps, particularly in the areas of prevention, intervention, and legal regulations.

Keywords

Mobbing , workplace bullying , emotional abuse , discrimination , conflict.

Ethical Statement

There is no data collection process in this study that requires ethical approval.

Supporting Institution

No support is taken from any institution or organization.

Thanks

The authors expresses gratitude to the advisors and academic sources that provided valuable contributions during the literature review and bibliometric analysis process.

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