Duygusal Emeğin Çalışanlar Üzerindeki Sonuçlarının İncelenmesi: Hemşirelik Mesleğinde Bir Araştırma

Year 2019, Volume: 3 Issue: 62, 2031 - 2046, 01.01.2019

Aytül Ayşe Cengiz Harun Sönmez

Abstract

Bu çalışmanın amacı Eskişehir’de faaliyet gösteren devlet ve özel hastanesi olmak üzere toplam iki hastanede hemşireler üzerinde yapılan araştırmada, hemşirelerin sergiledikleri duygusal emek davranışlarının onların tükenme ve örgütsel bağlılık düzeyleri üzerindeki etkisini araştırmaktır. Bu araştırmada ayrıca paternalistik lider ve öz değerlendirmenin tükenme ve örgütsel bağlılık üzerindeki etkisi incelenmektedir. Toplam 190 hemşireden elde edilen verilere regresyon analizi uygulanmıştır. Bulgulara göre yüzeysel rol yapmanın tükenme üzerinde herhangi bir etkisi yoktur. Paternalistik liderlik ve olumlu öz değerlendirme ile tükenme arasında ise anlamlı ve olumsuz bir ilişki olduğu tespit edilmiştir. Derinden rol yapma ile örgütsel bağlılık arasında ise anlamlı ve olumlu bir ilişki ortaya çıkmıştır. Paternalistik liderlik ve olumlu öz değerlendirme ile örgütsel bağlılık arasında ise anlamlı ve olumlu bir ilişki olduğu tespit edilmiştir

Keywords

Hemşirelik, Duygusal emek, Tükenme, Örgütsel bağlılık, Paternalistik liderlik, Öz değerlendirme.

The Examination of Emotional Labor’s Consequences on Employees: A Research in Nursing Occupation

Abstract

The aim of the present study is to explore the impact of emotional labor behaviors of nurses on burnout and organizational commitment levels, working for a private and public hospitals. Also, in present study the effect of paternalistic leader and core selfevaluation on burnout and organizational commitment are examined. The data, consisted of 190 nurses, are analyzed using regression analysis. The findings pointed out that surface acting has no impact on burnout. Paternalistic leader and positive core self-evaluation are significantly and negatively correlated with burnout. Deep acting is positively correlated with organizational commitment. Paternalistic leader and positive core self-evaluation are significantly and positively correlated with organizational commitment

Keywords

Nursing, Emotional labor, Burnout, organizational commitment, Paternalistic leadership, Core self-evaluation.

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