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Uzun İnce Bir Yoldayım, Sürüyorum Gündüz Gece: Tur Şoförlerinin Çalışma Pratikleri

Year 2018, Volume: 3 Issue: 58, 1509 - 1530, 01.01.2018

Abstract

Yönetimci bakış, turizm sektöründe çalışmayı insan kaynakları yönetim pratikleri altında ağırlama alt sektörlerinde incelemektedir. Taşıma alt sektöründe çalışma ihmal edilen bir alandır. Ayrıca, genellikle birçok araştırma, turizmde çalışmayı turist-çalışan etkileşimi kapsamında ele almakta ve çalışanın diğer çalışanlarla olan ilişkilerini ihmal etmektedir. Bu araştırma, turizm sektöründe çalışan tur şoförlerinin çalışma pratiklerini ele almıştır. 40 yarı-yapılandırılmış görüşmeye dayanan araştırma tur şoförlerinin eğreti çalışma yaşamlarını ve onların turistler ve çeşitli çalışanlarla olan ilişkilerini göstermiştir

References

  • Albin, E. (2011). A worker-employer-customer triangle: The case of tips. Industrial Law Journal, 40(2): 181-206.
  • Aykaç, A. (2009) Yeni İşler, Yeni İşçiler: Turizm Sektöründe Emek. İstanbul: İletişim Yayınları.
  • Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28: 1383–1399.
  • Budd, J. W. (2016). Çalışma Düşüncesi. (Çeviren: F. Man). İstanbul: Ayrıntı Yayınları.
  • Çelik, C. ve Erkus-Öztürk, H. (2016). Role of precariousness and space on class formation process: The case of Antalya’s tourism workers. Capital and Class, 40(3): 419-445.
  • Fletcher, R. (2011). Sustaining Tourism, Sustaining Capitalism? The Tourism Industry’s Role in Global Capitalist Expansion. Tourism Geographies, 13 (3): 443–461.
  • Gibson, C. (2009). Geographies of tourism: Critical research on capitalism and local livelihoods. Progress in Human Geography, 33(4): 527-534.
  • Gmelch, G. (2003). Behind the Smile: the Working Lives of Caribbean Tourism. Bloomington: Indiana University Press.
  • Guerrier, Y. and Adib, A., 2003. Work at leisure and leisure at work: a study of the emotional labour of tour reps. Human Relations, 56(11), pp.1399-1417.
  • Hochschild, A. R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.
  • Lee, D., Hampton, M. ve Jeyacheya, J. (2015). The political economy of precarious work in th tourism industry in small island developing states. Review of International Political Economy, 22(1): 194-223.
  • Lewchuk, W., de Wolf, A., King, A. ve Polanyi, M. (2003). From job strain to employment 65>. Erişim: 12 Aralık, 2017. Just Labour, 3: 23-35.
  • Löfgren, O. (1999) On Holiday: A History of Vacationing. Berkeley: University of California Press.
  • Orr, J. E. (1996) Talking about machines. Ithaca: Cornell University Press.
  • Pagliarin, S. (2016). Working leisure: entertaining guests in gated tourist resorts. Leisure Studies, 36(6): 752-763.
  • Poulin, M., 2010. Reporting on first sexual experience: the importance of interviewer-respondent interaction. Demographic Research, 22 (11), 237–288.
  • Powell, P. H. ve Watson, D. (2006). Service unseen: The hotel room attendant at work. Hospitality Management, 25: 297-312.
  • Pratt, M.G., 2008. Fitting oval pegs into round holes: tensions in evaluating and publishing qualitative research in top-tier North American journals. Organizational Research Methods, 11(3): 481–509.
  • Sayer, A. (2007). Dignity at work: Broadening the agenda. Organization, 14(4): 565- 581.
  • Tataroğlu, E. G. (2006) Conceptual analysis of tourism: the case of Marmaris town in Turkey. Yayınlanmamış Doktora Tezi. Ankara: Orta Doğu Teknik Üniversitesi.
  • Temiz, H. E. (2004). Eğreti istihdam: İşgücü piyasasında güvencesizliğin ve istikrarsızlığın yeni yapılanması. Çalışma ve Toplum, 2(2): 55-80.
  • Veijola, A. (2009). Introduction: Tourism as work. Tourist Studies, 9(2): 83-87.
  • Zampoukos, K. ve Ioannides, D. (2011), The tourism labour conundrum: agenda for new research in the geography of hospitality workers. Hospitality & Society, 1(1): 25-45.
  • Warhurst, C. ve Nickson, D. (2009). Who’s got the Look? Emotional, Aesthetic and Sexualzed Labour in İnteractive Services. Gender, Work and Organization, 16 (3): 385–404.

I Am On a Long Narrow Road, Driving All Day and Night: Work Practices of Tour Bus Drivers

Year 2018, Volume: 3 Issue: 58, 1509 - 1530, 01.01.2018

Abstract

Managerial gaze analyses work in tourism sector under human resources practices within the hospitality sub-sector. Work in the travel sub-sector is a neglected field. Moreover, most researches address tourism work within tourist-worker relations and neglect tourism worker’s relations with other workers. This research analyses tour drivers’ work practices in the tourism sector. Depending on 40 semi-structured interviews, the research shows the precarious work life of tour drivers and their relations with tourists and diverse workers

References

  • Albin, E. (2011). A worker-employer-customer triangle: The case of tips. Industrial Law Journal, 40(2): 181-206.
  • Aykaç, A. (2009) Yeni İşler, Yeni İşçiler: Turizm Sektöründe Emek. İstanbul: İletişim Yayınları.
  • Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28: 1383–1399.
  • Budd, J. W. (2016). Çalışma Düşüncesi. (Çeviren: F. Man). İstanbul: Ayrıntı Yayınları.
  • Çelik, C. ve Erkus-Öztürk, H. (2016). Role of precariousness and space on class formation process: The case of Antalya’s tourism workers. Capital and Class, 40(3): 419-445.
  • Fletcher, R. (2011). Sustaining Tourism, Sustaining Capitalism? The Tourism Industry’s Role in Global Capitalist Expansion. Tourism Geographies, 13 (3): 443–461.
  • Gibson, C. (2009). Geographies of tourism: Critical research on capitalism and local livelihoods. Progress in Human Geography, 33(4): 527-534.
  • Gmelch, G. (2003). Behind the Smile: the Working Lives of Caribbean Tourism. Bloomington: Indiana University Press.
  • Guerrier, Y. and Adib, A., 2003. Work at leisure and leisure at work: a study of the emotional labour of tour reps. Human Relations, 56(11), pp.1399-1417.
  • Hochschild, A. R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.
  • Lee, D., Hampton, M. ve Jeyacheya, J. (2015). The political economy of precarious work in th tourism industry in small island developing states. Review of International Political Economy, 22(1): 194-223.
  • Lewchuk, W., de Wolf, A., King, A. ve Polanyi, M. (2003). From job strain to employment 65>. Erişim: 12 Aralık, 2017. Just Labour, 3: 23-35.
  • Löfgren, O. (1999) On Holiday: A History of Vacationing. Berkeley: University of California Press.
  • Orr, J. E. (1996) Talking about machines. Ithaca: Cornell University Press.
  • Pagliarin, S. (2016). Working leisure: entertaining guests in gated tourist resorts. Leisure Studies, 36(6): 752-763.
  • Poulin, M., 2010. Reporting on first sexual experience: the importance of interviewer-respondent interaction. Demographic Research, 22 (11), 237–288.
  • Powell, P. H. ve Watson, D. (2006). Service unseen: The hotel room attendant at work. Hospitality Management, 25: 297-312.
  • Pratt, M.G., 2008. Fitting oval pegs into round holes: tensions in evaluating and publishing qualitative research in top-tier North American journals. Organizational Research Methods, 11(3): 481–509.
  • Sayer, A. (2007). Dignity at work: Broadening the agenda. Organization, 14(4): 565- 581.
  • Tataroğlu, E. G. (2006) Conceptual analysis of tourism: the case of Marmaris town in Turkey. Yayınlanmamış Doktora Tezi. Ankara: Orta Doğu Teknik Üniversitesi.
  • Temiz, H. E. (2004). Eğreti istihdam: İşgücü piyasasında güvencesizliğin ve istikrarsızlığın yeni yapılanması. Çalışma ve Toplum, 2(2): 55-80.
  • Veijola, A. (2009). Introduction: Tourism as work. Tourist Studies, 9(2): 83-87.
  • Zampoukos, K. ve Ioannides, D. (2011), The tourism labour conundrum: agenda for new research in the geography of hospitality workers. Hospitality & Society, 1(1): 25-45.
  • Warhurst, C. ve Nickson, D. (2009). Who’s got the Look? Emotional, Aesthetic and Sexualzed Labour in İnteractive Services. Gender, Work and Organization, 16 (3): 385–404.
There are 24 citations in total.

Details

Primary Language Turkish
Journal Section Research Article
Authors

Saim Aslan This is me

Alper Aslan This is me

Publication Date January 1, 2018
Published in Issue Year 2018 Volume: 3 Issue: 58

Cite

APA Aslan, S., & Aslan, A. (2018). Uzun İnce Bir Yoldayım, Sürüyorum Gündüz Gece: Tur Şoförlerinin Çalışma Pratikleri. Çalışma Ve Toplum, 3(58), 1509-1530.

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