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A framework for connection between Total Quality Management and Innovation Processes

Year 2015, Volume: 36 Issue: 3, 1515 - 1524, 13.05.2015

Erfan Shamsaddini Lori , Mahdieh Fallahnejad

Abstract

Abstract. A comprehensive conceptual framework has been proposed in this study to investigate the connection between the total quality management and innovation. In order to clarify the gaps of this study, a wide-range literature have been reviewed in different dimensions of TQM. Initially, this study proposes that the exterior and interior environment will influenced the implementation of TQM approaches. Then, a developed model of TQM performed is then reflected in terms of several outcomes depending to innovation performances.

Keywords

TQM (Total Quality Management) Innovation processes; connection

References

  • Abdul Talib B. and Esam M.A (2013), “Impact of total quality management on Innovation in service organizations: Literature review and conceptual framework”, International Journal
  • Abdullah, M., Uli, J., & Tari, J. (2009). The relationship of performance with soft factors and quality improvement. Total Quality Management, 20, 735-748.
  • Baldwin, J.R., Johnson, J., 1996. Business strategies in more- and lessinnovative firms in Canada. Research Policy 25, 785–804.
  • Bolwijn, P.T., Kumpe, T., 1990. Manufacturing in the 1990s—productivity, flexibility, and innovation. Long Range Planning 23 (4), 44–57.
  • Bolwijn, P.T. and Kumpe, T. (1990). ISO 9000 maintenance in service organisations: tales from two companies. International Journal of Quality & Reliability Management, 28(7), 735 - 757.
  • Costa M. M., Lorente A. R. (2008) Does quality management foster or hinder innovation? An empirical study of Spanish companies , Total Quality Management 19, 209-221
  • Dow, D., Samson, D. and Ford, S. (1999), “Exploding the myth: do all quality management practices contribute to superior quality performance?”, Production and Operations Management, Vol. 8 No. 1, pp. 1-27.
  • Ferdows, K. and DeMeyer, A. (1990), “Lasting improvements in manufacturing performance: insearch of a new theory”, Journal of Operations Management, Vol. 9 No. 2, pp. 168-84
  • Flynn, B.B., Schroeder, R.G., Sakakibara, S., 1994. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11 (4), 339–366.
  • Gobeli, D.H. and Brown, W.B. (1994), “Technological innovation strategies”, Engineering Management Journal, Vol. 6 No. 1, pp. 17-24
  • GOPAL K. KANJI, Centre for Quality and Innovation, Shef® eld Hallam University, Hallamshire Business Park, 100 Napier Street, Shef® eld S11 8HD, UK
  • Gustafson, D.H., Hundt, A.S., 1995. Findings of innovation research applied to quality management principles for health care. Health Care Management Review 20 (2), 16–33.
  • Hausman, A. (2005). Innovativeness among small businesses: Theory and propositions for future research. Industrial Marketing Management, 34(8), 773-782.
  • Herrmann, A., Gassmann, O., & Eisert, U. (2007). An empirical study of the antecedents for radical product innovations and ca pabilities for transformation. J. Eng. Technol. Manag., 24(1-2), 92-120.
  • Hoang, D. T., Igel, B., & Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality and Reliability Management, 23(9), 1092 - 1117.
  • Hoang, D. T., Igel, B., & Laosirihongthong, T. (2010). Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member. Total Quality Management & Business Excellence, 21(9), 931-951.
  • Ibrahim, I., Amer, A., & Omar, F. (2011). The Total Quality Management Practices and Quality Performance: A Case Study of Pos Malaysia Berhad, Imai, M. (1986), Kaizen: The Key to Japan’s Competitive Success, Random House, New York, NY.
  • Jain, R., Sinha, G., & Sahney, S. (2011). Conceptualizing service quality in higher education. Asian Journal on Quality, 12(3), 296 - 314.
  • Jha, S., Noori, H. and Michela, J.L. (1996), “The dynamics of continuous improvement – aligningorganizational attributes and activities for quality and productivity”, International Journalof Quality Science, Vol. 1 No. 1, pp. 19-47.
  • Jitpaiboon, T. S., & Rao, S. (2007). A meta-analysis of quality measures in manufacturing syste Tan, K.C., 2001m. International Journal of Quality & Reliability Management, 24(1), 78 102.
  • Juneja, D., Ahmad, S., & Kumar, S. (2011). Adaptability of Total Quality Management to Service Sector. International Journal of Computer Science & Management Studies, 11(2), 93-98.
  • Juran, J.M., 1988. Juran on Planning for Quality. The Free Press, New York.
  • Juran, J.M., 1988. Best Practice Process Innovation Management. Butterworth Heinemann, Oxford.
  • Klein, K.J. and Sorra, J.S. (1996), “The challenge of innovation implementation”, Academy of Management Review, Vol. 21 No. 4, pp. 1055-80.
  • Mahesh,C.,1993 Total Quality Management in Management development. Journal of Management Development 12 (7) 19-31.
  • McAdam, R., Armstrong, G., Kelly, B., 1998. Investigation of the relationship between total quality and innovation: a research study involving small organizations. European Journal of Innovation Management 1 (3), 139–147.
  • Mielgo N. P., Poen-Monters J.M, Ordas-Vazquez C. J. (2009), Are quality and innovation management conflicting activities? Technovation
  • Prajogo, D., & Sohal, A. (2001). TQM and innovation: a literature review and research framework. Tec novation, 21, 539 558.
  • Prajogo, D.I. and Sohal, A.S. (2001), “The relationship between TQM practices and innovation performance: a literature review and research framework”, Technovation, Vol. 21 No. 9, pp. 539- 58.
  • Prakash J Singh is Lecturer in Operations Management, Department of Management and Alan J.R. Smith is Senior Lecturer, Department of Mechanical and Manufacturing Engineering, both at The University of Melbourne, Victoria, Australia.
  • Roffe, I., 1999. Innovation and creativity in organisations: a review of the implications for training and development. Journal of European Industrial Training 23 (4/5), 224–237.
  • Sadıkoğlu E. Zehir C. (2010) , Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical studu of Turkish firms
  • Singh, P. J., & Smith, A. J. R. (2004). Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, 15(5), 394 - 401.
  • Smed, R. (1997), “Radical change through incremental innovations: generic principles and cultural differences in evolution management”, International Journal of Technology Management, Vol. 14 No. 1, pp. 146-275.
  • Swamidass, P.M., Newell, W.T., 1987. Manufacturing strategy, environmental uncertainty and performance: a path analytic model. Management Science 33, 509–524.
  • Tan, K.C., 2001. A structural equation model of new product design and development. Decision Sciences 32, 195–226.
  • Tushman, M. and Nadler, D. (1986), “Organizing for innovation”, California Management Review, Vol. 28 No. 3, pp. 74-92.
  • Zehir C.,Ertosun.O.G.,Zehir.S., (2012) Muceldilli.B, Total Quality Management Practices ‘Effect on Quality Performance and Innovation Performance, Procedia - Social and Behavioral Sciences 41.

Year 2015, Volume: 36 Issue: 3, 1515 - 1524, 13.05.2015

Erfan Shamsaddini Lori , Mahdieh Fallahnejad

Abstract

References

  • Abdul Talib B. and Esam M.A (2013), “Impact of total quality management on Innovation in service organizations: Literature review and conceptual framework”, International Journal
  • Abdullah, M., Uli, J., & Tari, J. (2009). The relationship of performance with soft factors and quality improvement. Total Quality Management, 20, 735-748.
  • Baldwin, J.R., Johnson, J., 1996. Business strategies in more- and lessinnovative firms in Canada. Research Policy 25, 785–804.
  • Bolwijn, P.T., Kumpe, T., 1990. Manufacturing in the 1990s—productivity, flexibility, and innovation. Long Range Planning 23 (4), 44–57.
  • Bolwijn, P.T. and Kumpe, T. (1990). ISO 9000 maintenance in service organisations: tales from two companies. International Journal of Quality & Reliability Management, 28(7), 735 - 757.
  • Costa M. M., Lorente A. R. (2008) Does quality management foster or hinder innovation? An empirical study of Spanish companies , Total Quality Management 19, 209-221
  • Dow, D., Samson, D. and Ford, S. (1999), “Exploding the myth: do all quality management practices contribute to superior quality performance?”, Production and Operations Management, Vol. 8 No. 1, pp. 1-27.
  • Ferdows, K. and DeMeyer, A. (1990), “Lasting improvements in manufacturing performance: insearch of a new theory”, Journal of Operations Management, Vol. 9 No. 2, pp. 168-84
  • Flynn, B.B., Schroeder, R.G., Sakakibara, S., 1994. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11 (4), 339–366.
  • Gobeli, D.H. and Brown, W.B. (1994), “Technological innovation strategies”, Engineering Management Journal, Vol. 6 No. 1, pp. 17-24
  • GOPAL K. KANJI, Centre for Quality and Innovation, Shef® eld Hallam University, Hallamshire Business Park, 100 Napier Street, Shef® eld S11 8HD, UK
  • Gustafson, D.H., Hundt, A.S., 1995. Findings of innovation research applied to quality management principles for health care. Health Care Management Review 20 (2), 16–33.
  • Hausman, A. (2005). Innovativeness among small businesses: Theory and propositions for future research. Industrial Marketing Management, 34(8), 773-782.
  • Herrmann, A., Gassmann, O., & Eisert, U. (2007). An empirical study of the antecedents for radical product innovations and ca pabilities for transformation. J. Eng. Technol. Manag., 24(1-2), 92-120.
  • Hoang, D. T., Igel, B., & Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality and Reliability Management, 23(9), 1092 - 1117.
  • Hoang, D. T., Igel, B., & Laosirihongthong, T. (2010). Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member. Total Quality Management & Business Excellence, 21(9), 931-951.
  • Ibrahim, I., Amer, A., & Omar, F. (2011). The Total Quality Management Practices and Quality Performance: A Case Study of Pos Malaysia Berhad, Imai, M. (1986), Kaizen: The Key to Japan’s Competitive Success, Random House, New York, NY.
  • Jain, R., Sinha, G., & Sahney, S. (2011). Conceptualizing service quality in higher education. Asian Journal on Quality, 12(3), 296 - 314.
  • Jha, S., Noori, H. and Michela, J.L. (1996), “The dynamics of continuous improvement – aligningorganizational attributes and activities for quality and productivity”, International Journalof Quality Science, Vol. 1 No. 1, pp. 19-47.
  • Jitpaiboon, T. S., & Rao, S. (2007). A meta-analysis of quality measures in manufacturing syste Tan, K.C., 2001m. International Journal of Quality & Reliability Management, 24(1), 78 102.
  • Juneja, D., Ahmad, S., & Kumar, S. (2011). Adaptability of Total Quality Management to Service Sector. International Journal of Computer Science & Management Studies, 11(2), 93-98.
  • Juran, J.M., 1988. Juran on Planning for Quality. The Free Press, New York.
  • Juran, J.M., 1988. Best Practice Process Innovation Management. Butterworth Heinemann, Oxford.
  • Klein, K.J. and Sorra, J.S. (1996), “The challenge of innovation implementation”, Academy of Management Review, Vol. 21 No. 4, pp. 1055-80.
  • Mahesh,C.,1993 Total Quality Management in Management development. Journal of Management Development 12 (7) 19-31.
  • McAdam, R., Armstrong, G., Kelly, B., 1998. Investigation of the relationship between total quality and innovation: a research study involving small organizations. European Journal of Innovation Management 1 (3), 139–147.
  • Mielgo N. P., Poen-Monters J.M, Ordas-Vazquez C. J. (2009), Are quality and innovation management conflicting activities? Technovation
  • Prajogo, D., & Sohal, A. (2001). TQM and innovation: a literature review and research framework. Tec novation, 21, 539 558.
  • Prajogo, D.I. and Sohal, A.S. (2001), “The relationship between TQM practices and innovation performance: a literature review and research framework”, Technovation, Vol. 21 No. 9, pp. 539- 58.
  • Prakash J Singh is Lecturer in Operations Management, Department of Management and Alan J.R. Smith is Senior Lecturer, Department of Mechanical and Manufacturing Engineering, both at The University of Melbourne, Victoria, Australia.
  • Roffe, I., 1999. Innovation and creativity in organisations: a review of the implications for training and development. Journal of European Industrial Training 23 (4/5), 224–237.
  • Sadıkoğlu E. Zehir C. (2010) , Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical studu of Turkish firms
  • Singh, P. J., & Smith, A. J. R. (2004). Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, 15(5), 394 - 401.
  • Smed, R. (1997), “Radical change through incremental innovations: generic principles and cultural differences in evolution management”, International Journal of Technology Management, Vol. 14 No. 1, pp. 146-275.
  • Swamidass, P.M., Newell, W.T., 1987. Manufacturing strategy, environmental uncertainty and performance: a path analytic model. Management Science 33, 509–524.
  • Tan, K.C., 2001. A structural equation model of new product design and development. Decision Sciences 32, 195–226.
  • Tushman, M. and Nadler, D. (1986), “Organizing for innovation”, California Management Review, Vol. 28 No. 3, pp. 74-92.
  • Zehir C.,Ertosun.O.G.,Zehir.S., (2012) Muceldilli.B, Total Quality Management Practices ‘Effect on Quality Performance and Innovation Performance, Procedia - Social and Behavioral Sciences 41.
There are 38 citations in total.

Details

Journal Section Special
Authors

Erfan Shamsaddini Lori

Mahdieh Fallahnejad This is me

Publication Date May 13, 2015
Published in Issue Year 2015 Volume: 36 Issue: 3

Cite

APA Shamsaddini Lori, E., & Fallahnejad, M. (2015). A framework for connection between Total Quality Management and Innovation Processes. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi, 36(3), 1515-1524.
AMA Shamsaddini Lori E, Fallahnejad M. A framework for connection between Total Quality Management and Innovation Processes. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi. May 2015;36(3):1515-1524.
Chicago Shamsaddini Lori, Erfan, and Mahdieh Fallahnejad. “A Framework for Connection Between Total Quality Management and Innovation Processes”. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi 36, no. 3 (May 2015): 1515-24.
EndNote Shamsaddini Lori E, Fallahnejad M (May 1, 2015) A framework for connection between Total Quality Management and Innovation Processes. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi 36 3 1515–1524.
IEEE E. Shamsaddini Lori and M. Fallahnejad, “A framework for connection between Total Quality Management and Innovation Processes”, Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi, vol. 36, no. 3, pp. 1515–1524, 2015.
ISNAD Shamsaddini Lori, Erfan - Fallahnejad, Mahdieh. “A Framework for Connection Between Total Quality Management and Innovation Processes”. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi 36/3 (May 2015), 1515-1524.
JAMA Shamsaddini Lori E, Fallahnejad M. A framework for connection between Total Quality Management and Innovation Processes. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi. 2015;36:1515–1524.
MLA Shamsaddini Lori, Erfan and Mahdieh Fallahnejad. “A Framework for Connection Between Total Quality Management and Innovation Processes”. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi, vol. 36, no. 3, 2015, pp. 1515-24.
Vancouver Shamsaddini Lori E, Fallahnejad M. A framework for connection between Total Quality Management and Innovation Processes. Cumhuriyet Üniversitesi Fen Edebiyat Fakültesi Fen Bilimleri Dergisi. 2015;36(3):1515-24.