The Effect of Psychological Capital, Job Satisfaction and Perceived Workload on Perceived Job Performance: A Tertiary Hospital Example

Year 2025, Volume: 11 Issue: 1, 276 - 295, 31.05.2025

Ugur Ugrak

https://doi.org/10.30613/curesosc.1660208

Abstract

This study aims to examine the relationships between psychological capital, job satisfaction, perceived workload, and perceived job performance among healthcare workers. Additionally, it seeks to evaluate the impact of demographic and occupational factors on these variables. The study was conducted with 350 healthcare workers working in a tertiary hospital in Ankara. Data were collected through a survey method, with participants reached online (via Google Forms) and through face-to-face administration. The survey consisted of four sections: demographic and occupational characteristics, the Psychological Capital Scale, the Job Satisfaction Scale, and the Visual Analog Scale (VAS) measuring workload and job performance. Statistical analyses included the Mann-Whitney U test, the Kruskal-Wallis H test, Spearman correlation analysis, and hierarchical multivariate linear regression analysis. Psychological capital, job satisfaction, and perceived workload were found to significantly influence perceived job performance. Furthermore, job satisfaction was positively associated with both professional experience and educational attainment. In terms of control variables, male healthcare workers exhibited higher levels of psychological capital and perceived job performance than their female counterparts, while younger healthcare professionals demonstrated lower psychological capital. This study highlights the influence of psychological and organizational factors on job performance beyond the effects of demographic characteristics. Policies that enhance job satisfaction, strengthen psychological capital, and balance workload are crucial in improving job performance. Since the study is limited to a single hospital, its generalizability is restricted. Future research should include multiple healthcare institutions with larger sample sizes.

Keywords

Healthcare workers , Psychological Capital , Job Satisfaction , Workload , Job Performance

Ethical Statement

This study was approved by the Çankırı Karatekin University Ethics Committee for Science, Mathematics, and Social Sciences, Meeting Number E-95674917-108.99-181951, on June 17, 2024.

Psikolojik Sermaye, İş Tatmini ve Algılanan İş Yükünün Algılanan İş Performansına Etkisi: Bir Üçüncü Basamak Hastane Örneği

Abstract

Bu çalışma, sağlık profesyonelleri arasında psikolojik sermaye, iş tatmini, algılanan iş yükü ve algılanan iş performansı arasındaki ilişkileri incelemeyi amaçlamaktadır. Ayrıca, demografik ve mesleki faktörlerin bu değişkenler üzerindeki etkisini değerlendirmeyi hedeflemektedir. Çalışma, Ankara’da bir üçüncü basamak hastanede görev yapan 350 sağlık profesyoneli ile gerçekleştirilmiştir. Veriler, çevrimiçi (Google Forms aracılığıyla) ve yüz yüze anket yöntemiyle toplanmıştır. Anket dört bölümden oluşmaktadır: demografik ve mesleki özellikler, Psikolojik Sermaye Ölçeği, İş Tatmini Ölçeği ve iş yükü ile iş performansını ölçen Görsel Analog Ölçeği (VAS). İstatistiksel analizler kapsamında Mann-Whitney U testi, Kruskal-Wallis H testi, Spearman korelasyon analizi ve hiyerarşik çok değişkenli doğrusal regresyon analizi uygulanmıştır. Psikolojik sermaye, iş tatmini ve algılanan iş yükünün, algılanan iş performansı üzerinde anlamlı bir etkisi olduğu belirlenmiştir. Ayrıca, iş tatmini mesleki deneyim ve eğitim düzeyiyle pozitif yönde ilişkilidir. Kontrol değişkenleri açısından bakıldığında, erkek sağlık çalışanlarının kadın meslektaşlarına göre daha yüksek psikolojik sermaye ve algılanan iş performansına sahip olduğu; genç sağlık çalışanlarının ise daha düşük psikolojik sermaye düzeylerine sahip olduğu saptanmıştır. Bu çalışma, demografik özelliklerin ötesinde, psikolojik ve örgütsel faktörlerin iş performansı üzerindeki etkisini ön plana çıkarmaktadır. İş tatminini artıran, psikolojik sermayeyi güçlendiren ve iş yükünü dengeleyen politikalar, iş performansını iyileştirmede kritik öneme sahiptir. Çalışmanın yalnızca tek bir hastaneyle sınırlı olması, genellenebilirliğini kısıtlamaktadır. Gelecek araştırmaların daha geniş örneklemlerle farklı sağlık kurumlarını kapsayacak şekilde tasarlanması önerilmektedir.

Keywords

Sağlık Çalışanları , Psikolojik Sermaye , İş Tatmini , İş Yükü , İş Performansı

Ethical Statement

Bu çalışma, 17 Haziran 2024 tarihinde, Çankırı Karatekin Üniversitesi Bilim, Matematik ve Sosyal Bilimler Etik Kurulu tarafından, Toplantı No: E-95674917-108.99-181951 onaylanmıştır.

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