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KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY

Year 2008, Volume: 1 Issue: 1, 107 - 126, 05.06.2014

İsa İpçioğlu Hakan Çelik

Abstract

Recently, Knowledge Management (KM) has gained incredible attention in business world because of the rising importance of knowledge as a competitive power and strategic resource. However, Small and Medium Size Enterprises (SMEs) have faced some challenges about the employment of Knowledge Management (KM) practices. The principal objective of this study is to explore the regarded challenges of Turkish SMEs to implement as well as their perceptions about KM. It is also aimed to determine KM infrastructure Turkish SMEs that is necessary for them. The findings of this research show that Turkish SMEs are aware of the impact of knowledge in their business performances. However, the majority of them do not still have KM program and have not completed KM infrastructure that is necessary to manage knowledge systematically and effectively.

Keywords

Turkey SMEs Knowledge Knowledge Management (KM)

References

  • Beijerse, R. P. (2000). Knowledge Management in Small and Medium- Sized Companies: Knowledge Management for Entrepreneurs. Journal of Knowledge Management, 4 (2), 162-179.
  • Bektaş, C. & Yılmaz, H. (2004). Küçük ve Orta Ölçekli İşletmelerde Bilgi Teknoloji Hizmetlerinin Sağlanmasında Dış Kaynak Kullanımı ve Uşak’ta Bir Araştırma. 3. National Knowledge Economy and Management Congress, Eskisehir, Turkey.
  • Binney, D. (2001). The Knowledge Management Spectrum-Understanding the KM Landscape. Journal of Knowledge Management, 5 (1), 33- 42.
  • Chase, R. L. (1997). The Knowledge-Based Organization: An International Survey. Journal of Knowledge Management, 1 (1), 38-49.
  • Chong, C. W., Holden, T., Wilhelmij, P. & Schmidt, R. A. (2000). Where Does Knowledge Management Add Value?. Journal of Intellectual Capital, 1 (4), 366-380.
  • Civi, E. (2000). Knowledge Management as a Competitive Asset: A Review. Marketing Intelligence & Planning, 18 (4), 166-174.
  • Gibson, V. R. (2000). Building Knowledge-Based Economies: Research Projects in Knowledge Management and Knowledge Transfer. Res. Lett. Inf. Math. Sci., 1, 9-15.
  • Gupta, B., Iyer, L. S. & Aronson, J. E. (2000). A Study of Knowledge Management Practices Using Grounded Theory Approach. Journal of Scientific and Industrial Research, 59, 8-9.
  • Hackett, B. (2000). Beyond Knowledge Management: New Ways to Work and Learn. Research Report 1262-00-RR, New York, NY: The Conference Board Inc.
  • Hasanali, F. (2002). Critical Success Factors of Knowledge Management. Retrieved November 26, 2002 from the World Wide Web: http://kmadvantage.com/docs/KMArticles/CriticalSuccessFactorsofK M.pdf.
  • Ipcioglu, I. & Erdogan B. Z. (2005). İşletme Stratejisinin Belirlenmesinde Bilgi Yönetimi Altyapısının Analizi [The Analysis of the Knowledge Management Infrastructure in Business Strategy Formulation]. Anadolu University Journal of Social Sciences, 5 (2), 89-112.
  • Ipcioglu, I. & Celik, H. (2005). Kobilerin Bilgi ve Bilgi Yönetimine Karşı Tutumlarının Ve Mevcut Durumlarının Belirlenmesi [Determination the Existing Situation and Attitude of SMEs to Knowledge and Knowledge Management]. 4. National Knowledge, Economy and Management Congress, Sakarya, Turkey.
  • Ipcioglu, I. & Celik, H. (2006). Knowledge Management Practices and Challenges in Small and Medium Enterprises (SMEs). 2. International Conference on Business Management and Economics, Izmir, Turkey.
  • Iraz, R. (2005). Yaratıcılık ve Yenilik Bağlamında Girişimcilik ve KOBİLER. Konya: Çizgi Kitabevi.
  • Keskin, H. & Kalkan, V. D. (2002). İşletmelerde Bilgi Yönetiminin Tanımlanması ve Kavramsallaştırılması: KOBİ’ler de Bilgi Yönetimi Araçlarının Kullanımına İlişkin Bir Araştırma. 1. National Knowledge Economy and Management Congress, Kocaeli, Turkey.
  • KOSGEB (2006). 2006 Yılı Çalışma Programı; Ankara.
  • KPMG Consulting (1998). Knowledge Management Research Report.
  • KPMG Consulting (1999). Knowledge Management Research Report.
  • Kucuk, O. (2005), Girişimcilik ve Küçük İşletme Yönetimi, Ankara: Seçkin Yayıncılık.
  • Mcadam, R. & Reid, R. (2000). A Comparison of Public and Private Sector Perceptions and Use of Knowledge Management. Journal of European Industrial Training, 24 (6), 17-329.
  • Mcadam, R. & Reid, R. (2001). SME and Large Organization Perceptions of Knowledge Management: Comparisons and Contrasts. Journal of Knowledge Management, 5 (3), 231-241.
  • Muftuoglu, T. & Durukan, T. (2004). Girişimcilik ve KOBİLER. Ankara: Gazi Kitabevi.
  • OECD (2000a). OECD Small and Medium Enterprise Outlook. OECD Publishing.
  • OECD (2000b). Compendium on International and Regional Bodies: Activities and Initiatives Related to Small and Medium-Sized Enterprises (SMEs), The Bologna Conference for Ministers Responsible for SMEs and Industry Ministers on “Enhancing the Competitiveness of SMEs in the Global Economy: Strategies and Policies”, Bologna , Italy.
  • OECD. (2004). Small and Medium Enterprises in Turkey: Issues and Policies. Retrieved July 31, 2006 from the World Wide Web: www.oecd.org/dataoecd/37/37/33705673.pdf.
  • Ozgen, H. & Dogan, S. (1998). Küçük ve Orta Ölçekli İşletmelerin Uluslararası Pazarlara Açılmada Karşılaştıkları Temel Yönetim Sorunları. Dış Ticaret Müsteşarlığı Dergisi, April, 9, 1-16. Retrieved July 07, 2006 from the World Wide Web: http://www.dtm.gov.tr/ead/DTDERGI/nisan98/kobi.htm.
  • Salovärji, S., Furu, P., & Sveiby, K. E. (2005). Knowledge Management and Growth in Finish SMEs. Journal of Knowledge Management, 9 (2),103-122.
  • Skyrme, D. J. (1999). KM Basics. Retrieved January 20, 2003 from the World Wide Web: http://www.skyrme.com/resource/kmbasics.htm.
  • Skyrme, D. J. & Amidon, D. M. (1997a). The Knowledge-Based Business. London: Business Intelligence Ltd.
  • Skyrme, D. J. & Amidon, D. M. (1997b). Knowledge Agenda. Journal of Knowledge Management, 1 (1), 27-37.
  • Sparrow, J. (2000). Knowledge Features of Small Firms. Knowledge Management Centre.
  • Sparrow, J., Matlay, H. & Bushell, M. (2000). Knowledge Management: The Challenge for Small Business Support. Knowledge Management Centre.
  • Sveiby, K. E. (1996). What is Knowledge Management?. Retrieved January 13, 2003 from the World Wide Web: http://sveiby.konverge.com/articles/KnowledgeManagement.html.
  • TURKSTAT. (2003). 2002 Genel Sanayi ve İşyerleri Sayımı [2002 General Census of Industry and Business Establishments], Ankara, Turkey.
  • Wong, K. Y. (2005). Critical Success Factors for Implementing Knowledge Management in Small and Medium Enterprises. Industrial Management & Data Systems, 105 (3), 261-279.

Year 2008, Volume: 1 Issue: 1, 107 - 126, 05.06.2014

İsa İpçioğlu Hakan Çelik

Abstract

References

  • Beijerse, R. P. (2000). Knowledge Management in Small and Medium- Sized Companies: Knowledge Management for Entrepreneurs. Journal of Knowledge Management, 4 (2), 162-179.
  • Bektaş, C. & Yılmaz, H. (2004). Küçük ve Orta Ölçekli İşletmelerde Bilgi Teknoloji Hizmetlerinin Sağlanmasında Dış Kaynak Kullanımı ve Uşak’ta Bir Araştırma. 3. National Knowledge Economy and Management Congress, Eskisehir, Turkey.
  • Binney, D. (2001). The Knowledge Management Spectrum-Understanding the KM Landscape. Journal of Knowledge Management, 5 (1), 33- 42.
  • Chase, R. L. (1997). The Knowledge-Based Organization: An International Survey. Journal of Knowledge Management, 1 (1), 38-49.
  • Chong, C. W., Holden, T., Wilhelmij, P. & Schmidt, R. A. (2000). Where Does Knowledge Management Add Value?. Journal of Intellectual Capital, 1 (4), 366-380.
  • Civi, E. (2000). Knowledge Management as a Competitive Asset: A Review. Marketing Intelligence & Planning, 18 (4), 166-174.
  • Gibson, V. R. (2000). Building Knowledge-Based Economies: Research Projects in Knowledge Management and Knowledge Transfer. Res. Lett. Inf. Math. Sci., 1, 9-15.
  • Gupta, B., Iyer, L. S. & Aronson, J. E. (2000). A Study of Knowledge Management Practices Using Grounded Theory Approach. Journal of Scientific and Industrial Research, 59, 8-9.
  • Hackett, B. (2000). Beyond Knowledge Management: New Ways to Work and Learn. Research Report 1262-00-RR, New York, NY: The Conference Board Inc.
  • Hasanali, F. (2002). Critical Success Factors of Knowledge Management. Retrieved November 26, 2002 from the World Wide Web: http://kmadvantage.com/docs/KMArticles/CriticalSuccessFactorsofK M.pdf.
  • Ipcioglu, I. & Erdogan B. Z. (2005). İşletme Stratejisinin Belirlenmesinde Bilgi Yönetimi Altyapısının Analizi [The Analysis of the Knowledge Management Infrastructure in Business Strategy Formulation]. Anadolu University Journal of Social Sciences, 5 (2), 89-112.
  • Ipcioglu, I. & Celik, H. (2005). Kobilerin Bilgi ve Bilgi Yönetimine Karşı Tutumlarının Ve Mevcut Durumlarının Belirlenmesi [Determination the Existing Situation and Attitude of SMEs to Knowledge and Knowledge Management]. 4. National Knowledge, Economy and Management Congress, Sakarya, Turkey.
  • Ipcioglu, I. & Celik, H. (2006). Knowledge Management Practices and Challenges in Small and Medium Enterprises (SMEs). 2. International Conference on Business Management and Economics, Izmir, Turkey.
  • Iraz, R. (2005). Yaratıcılık ve Yenilik Bağlamında Girişimcilik ve KOBİLER. Konya: Çizgi Kitabevi.
  • Keskin, H. & Kalkan, V. D. (2002). İşletmelerde Bilgi Yönetiminin Tanımlanması ve Kavramsallaştırılması: KOBİ’ler de Bilgi Yönetimi Araçlarının Kullanımına İlişkin Bir Araştırma. 1. National Knowledge Economy and Management Congress, Kocaeli, Turkey.
  • KOSGEB (2006). 2006 Yılı Çalışma Programı; Ankara.
  • KPMG Consulting (1998). Knowledge Management Research Report.
  • KPMG Consulting (1999). Knowledge Management Research Report.
  • Kucuk, O. (2005), Girişimcilik ve Küçük İşletme Yönetimi, Ankara: Seçkin Yayıncılık.
  • Mcadam, R. & Reid, R. (2000). A Comparison of Public and Private Sector Perceptions and Use of Knowledge Management. Journal of European Industrial Training, 24 (6), 17-329.
  • Mcadam, R. & Reid, R. (2001). SME and Large Organization Perceptions of Knowledge Management: Comparisons and Contrasts. Journal of Knowledge Management, 5 (3), 231-241.
  • Muftuoglu, T. & Durukan, T. (2004). Girişimcilik ve KOBİLER. Ankara: Gazi Kitabevi.
  • OECD (2000a). OECD Small and Medium Enterprise Outlook. OECD Publishing.
  • OECD (2000b). Compendium on International and Regional Bodies: Activities and Initiatives Related to Small and Medium-Sized Enterprises (SMEs), The Bologna Conference for Ministers Responsible for SMEs and Industry Ministers on “Enhancing the Competitiveness of SMEs in the Global Economy: Strategies and Policies”, Bologna , Italy.
  • OECD. (2004). Small and Medium Enterprises in Turkey: Issues and Policies. Retrieved July 31, 2006 from the World Wide Web: www.oecd.org/dataoecd/37/37/33705673.pdf.
  • Ozgen, H. & Dogan, S. (1998). Küçük ve Orta Ölçekli İşletmelerin Uluslararası Pazarlara Açılmada Karşılaştıkları Temel Yönetim Sorunları. Dış Ticaret Müsteşarlığı Dergisi, April, 9, 1-16. Retrieved July 07, 2006 from the World Wide Web: http://www.dtm.gov.tr/ead/DTDERGI/nisan98/kobi.htm.
  • Salovärji, S., Furu, P., & Sveiby, K. E. (2005). Knowledge Management and Growth in Finish SMEs. Journal of Knowledge Management, 9 (2),103-122.
  • Skyrme, D. J. (1999). KM Basics. Retrieved January 20, 2003 from the World Wide Web: http://www.skyrme.com/resource/kmbasics.htm.
  • Skyrme, D. J. & Amidon, D. M. (1997a). The Knowledge-Based Business. London: Business Intelligence Ltd.
  • Skyrme, D. J. & Amidon, D. M. (1997b). Knowledge Agenda. Journal of Knowledge Management, 1 (1), 27-37.
  • Sparrow, J. (2000). Knowledge Features of Small Firms. Knowledge Management Centre.
  • Sparrow, J., Matlay, H. & Bushell, M. (2000). Knowledge Management: The Challenge for Small Business Support. Knowledge Management Centre.
  • Sveiby, K. E. (1996). What is Knowledge Management?. Retrieved January 13, 2003 from the World Wide Web: http://sveiby.konverge.com/articles/KnowledgeManagement.html.
  • TURKSTAT. (2003). 2002 Genel Sanayi ve İşyerleri Sayımı [2002 General Census of Industry and Business Establishments], Ankara, Turkey.
  • Wong, K. Y. (2005). Critical Success Factors for Implementing Knowledge Management in Small and Medium Enterprises. Industrial Management & Data Systems, 105 (3), 261-279.
There are 35 citations in total.

Details

Primary Language English
Journal Section Makaleler
Authors

İsa İpçioğlu This is me

Hakan Çelik This is me

Publication Date June 5, 2014
Published in Issue Year 2008 Volume: 1 Issue: 1

Cite

APA İpçioğlu, İ., & Çelik, H. (2014). KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY. International Journal of Emerging and Transition Economies, 1(1), 107-126.
AMA İpçioğlu İ, Çelik H. KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY. International Journal of Emerging and Transition Economies. June 2014;1(1):107-126.
Chicago İpçioğlu, İsa, and Hakan Çelik. “KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY”. International Journal of Emerging and Transition Economies 1, no. 1 (June 2014): 107-26.
EndNote İpçioğlu İ, Çelik H (June 1, 2014) KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY. International Journal of Emerging and Transition Economies 1 1 107–126.
IEEE İ. İpçioğlu and H. Çelik, “KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY”, International Journal of Emerging and Transition Economies, vol. 1, no. 1, pp. 107–126, 2014.
ISNAD İpçioğlu, İsa - Çelik, Hakan. “KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY”. International Journal of Emerging and Transition Economies 1/1 (June 2014), 107-126.
JAMA İpçioğlu İ, Çelik H. KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY. International Journal of Emerging and Transition Economies. 2014;1:107–126.
MLA İpçioğlu, İsa and Hakan Çelik. “KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY”. International Journal of Emerging and Transition Economies, vol. 1, no. 1, 2014, pp. 107-26.
Vancouver İpçioğlu İ, Çelik H. KNOWLEDGE MANAGEMENT PRACTICES IN TURKISH SMES: A DESCRIPTIVE STUDY. International Journal of Emerging and Transition Economies. 2014;1(1):107-26.