EXPLORING THE COMMUNICATION EXPECTATIONS OF HEALTH CARE WORKERS: EMPIRICAL EVIDENCE FROM TURKEY

Abstract

The aim of this study is to demonstrate the communication expectation levels of healthcare workers (HCWs) and their level of emotion. This study, in which 521 Turkish health workers participated, is a survey study. I explored the communication expectations and emotion levels of the participants in terms of professional title, gender and geographical region. The results show that the adverse emotions felt by healthcare workers are at a high level and that the workers have high expectations of attention, understanding, patience, and tolerance from the people they interact with. Those in the Aegean feel a higher level of negative emotion than those working in other regions. The results show that society has substantial responsibilities for healthcare workers. Society should avoid stigmatizing behavior towards healthcare workers and should be treated in a way that makes them feel good.

Keywords

• Communication Expectations
• HCW
• Covid-19
• Adverse Feels
• Turkey
• SPANE
• healthcare workers
• subjective well-being
• well-being

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