Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies

Şenol Gökmen; Kenan Aydın

Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies

Abstract

This study aims to develop a service quality scale specific to the sharing economy. In order to achieve this aim, the feedbacks obtained from the customers of Türkiye's largest car sharing companies by random methods were analyzed with qualitative and quantitative analysis methods. As a result of these studies, a 6-dimensional original service quality scale has been developed for car sharing companies. It is thought that this scale will be used as an effective service quality measurement tool for car sharing companies. Empirical study results indicate that Corporate Image, as the 6th dimension in addition to Parasuruman's 5-dimensional scale, is also effective in measuring service quality in the sharing economy. This scale will contribute to increasing service quality, which is a critical factor for customer satisfaction and business success.

Keywords

Ethical Statement

Availability of data and materials: The data for this present study are sourced from structured questionnaire. The current data specific data can be made available upon request Conflict of Interest statement: No potential conflicts of interest at any level of this study Ethical Statement: Not applicable to the study (N/A) Funding: I hereby declare that there is no form of funding received for this study. Authors' contributions: All authors have read and approved the final version Ethical Approval: Authors mentioned in the manuscript have agreed for authorship read and approved the manuscript, and given consent for submission and subsequent publication of the manuscript. Code availability: All codes for the analysis are available in STATA and E-views statistical software Consent to Participate: Not Applicable Consent to Publish: Applicable

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Details

Primary Language

English

Subjects

Innovation Management, Quality Management

Journal Section

Research Article

Authors

Şenol Gökmen ^*
Türkiye

Kenan Aydın
Türkiye

Early Pub Date

May 6, 2025

Publication Date

June 20, 2025

Submission Date

March 12, 2025

Acceptance Date

May 6, 2025

Published in Issue

Year 2023 Volume: 4 Number: 2

IZ

https://izlik.org/JA56JG94MT

Cite

RIS / Bibtex

APA

Gökmen, Ş., & Aydın, K. (2025). Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. Journal of Sustainable Economics and Management Studies, 4(2), 1-25. https://izlik.org/JA56JG94MT

AMA

1.Gökmen Ş, Aydın K. Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. ECOMAN. 2025;4(2):1-25. https://izlik.org/JA56JG94MT

Chicago

Gökmen, Şenol, and Kenan Aydın. 2025. “Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies”. Journal of Sustainable Economics and Management Studies 4 (2): 1-25. https://izlik.org/JA56JG94MT.

EndNote

Gökmen Ş, Aydın K (June 1, 2025) Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. Journal of Sustainable Economics and Management Studies 4 2 1–25.

IEEE

[1]Ş. Gökmen and K. Aydın, “Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies”, ECOMAN, vol. 4, no. 2, pp. 1–25, June 2025, [Online]. Available: https://izlik.org/JA56JG94MT

ISNAD

Gökmen, Şenol - Aydın, Kenan. “Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies”. Journal of Sustainable Economics and Management Studies 4/2 (June 1, 2025): 1-25. https://izlik.org/JA56JG94MT.

JAMA

1.Gökmen Ş, Aydın K. Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. ECOMAN. 2025;4:1–25.

MLA

Gökmen, Şenol, and Kenan Aydın. “Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies”. Journal of Sustainable Economics and Management Studies, vol. 4, no. 2, June 2025, pp. 1-25, https://izlik.org/JA56JG94MT.

Vancouver

1.Şenol Gökmen, Kenan Aydın. Service Quality Scale Development in the Sharing Economy: Accessing Empirical Evidence from an Application of Turkish Car Sharing Companies. ECOMAN [Internet]. 2025 Jun. 1;4(2):1-25. Available from: https://izlik.org/JA56JG94MT