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Key elements of corporate reputation

Year 2020, Volume: 2 Issue: 2, 76 - 79, 31.12.2020

Abstract

In the relevant literature, the concepts of corporate identity, corporate culture, and corporate image are explained in order to explain corporate reputation. However, there are important differences between them. Sometimes these concepts replace each other. Although all of these concepts are related to how organizations are perceived, there are differences between them. In the light of the explanations above, the theoretical dimensions of corporate identity, corporate culture, corporate image and their relations with the corporate reputation are examined in order to determine and explain the theoretical framework of corporate reputation.

References

  • Albert, S. and Whetten, D. A. (1985). Organizational identity. Research in organizational behavior.
  • Alessandri, S. W. (2001). Modeling corporate identity: a concept explication and theoretical explanation. Corporate Communications: An International Journal.
  • Alsop, R. J. (2004). Corporate reputation: anything but superficial–the deep but fragile nature of corporate reputation. Business Strategy, 25(6):21-29.
  • Alvesson, M. (1998). The business concept as a symbol. International Studies of Management & Organization, 28(3): 86-108.
  • Andreassen, T. W., and Lindestad, B. (1998). The effect of corporate image in the formation of customer loyalty. Jou. of Service Research, 1(1): 82-92.
  • Ashforth, B. E. and Mael, F. (1989). Social identity theory and the organization. Academy of management review, 14(1): 20-39.
  • Balmer, J. M. and Wilson, A. (1998). Corporate identity: there is more to it than meets the eye. Int Studies of Management & Organization, 28(3), 12-31.
  • Bankins, S. and Waterhouse, J. (2019). Organizational Identity, Image, and Reputation: Examining the Influence on Perceptions of Employer Attractiveness in Public Sector Organizations. International Journal of Public Administration, 42(3): 218-229.
  • Barnett, M. L., Jermier, J. M. and Lafferty, B. A. (2006). Corporate reputation: The definitional landscape. Corporate reputation review, 9(1): 26-38.
  • Barney, J. B. (1986). Organizational culture: can it be a source of sustained competitive advantage? Academy of management review, 11(3): 656-665.
  • Bromley, D. B. (2000). Psychological aspects of corporate identity, image and reputation. Corporate reputation review, 3(3): 240-252.
  • Capraro, A. J. and Srivastava, R. K. (1997). Part IV: How do reputations affect corporate performance? has the influence of financial per. on reputation measures been overstated? Corporate Reputation Rev., 1(1): 86-92.
  • Chun, R. (2005). Corporate reputation: Meaning and measurement. International Journal of Management Reviews, 7(2): 91-109.
  • Clark, B. H. and Montgomery, D. B. (1998). Deterrence, reputations, and competitive cognition. Management Science, 44(1), 62-82.
  • Clive, C. (1997). Part I: Corporate Reputation as a Strategic Asset: Corporate Reputation and the Bottom Line. Corporate Reputation Rev., 1(1): 19-23.
  • Collins, C. J., and Stevens, C. K. (2001). Initial organizational images and recruitment: A within-subjects investigation of the factors affecting job choices. CAHRS Working Paper Series, 64.
  • Davies, G., Chun, R., da Silva, R. V., and Roper, S. (2001). The personification metaphor as a measurement approach for corporate reputation. Corporate reputation review, 4(2): 113-127.
  • Dawar, N. and Parker, P. (1994). Marketing universals: consumers’ use of brand name, price, physical appearance, and retailer reputation as signals of product quality. Journal of Marketing, 58(2), 81-95.
  • De Castro, G. M., López, J. E. N. and Sáez, P. L. (2006). Business and social reputation: Exploring the concept and main dimensions of corporate reputation. Journal of business ethics, 63(4): 361-370.
  • Deephouse, D. L. and Carter, S. M. (2005). An examination of differences between organizational legitimacy and organizational reputation. Journal of Management Studies, 42(2): 329-360.
  • Dichter, E. (1985). What's in an image. Consumer Marketing, 2(1), 75-81.
  • Dutton, J. E. and Dukerich, J. M. (1991). Keeping an eye on the mirror: Image and identity in organizational adaptation. Academy of Management Journal, 34(3): 517-554.
  • Flatt, S. J. and Kowalczyk, S. J. (2008). Creating competitive advantage through intangible assets: The direct and indirect effects of corporate culture and reputation. Journal of Competitiveness Studies, 16(1/2): 13.
  • Fombrun, C. J. (1995). Reputation: Realizing value from the corporate image.
  • Fombrun, C. J., Ponzi, L. J. and Newburry, W. (2015). Stakeholder tracking and analysis: The RepTrak® system for measuring corporate reputation. Corporate Reputation Review, 18(1): 3-24.
  • Fombrun, C. and Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of management Journal, 33(2), 233-258.
  • Fombrun, C. and Van Riel, C. (1997). The reputational landscape. Corporate reputation review, 1-16.
  • Gardberg, N. A. (2017). Corporate Reputation: Fashion, Fad, or Phenomenon? Corporate Reputation Review, 20(3-4): 177-180.
  • Gotsi, M. and Wilson, A. (2001a). Corporate reputation management: “living the brand”. Management Decision, 39(2): 99-104.
  • Gotsi, M., and Wilson, A. M. (2001b). Corporate reputation: seeking a definition. Corporate communications: An international journal, 6(1): 24-30.
  • Gray, E. R. and Balmer, J. M. (1998). Managing corporate image and corporate reputation. Long range planning, 31(5): 695-702.
  • Grossman, S. J. and Stiglitz, J. E. (1980). On the impossibility of informationally efficient markets. The American economic review, 70(3): 393-408.
  • Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic management, 14(8): 607-618.
  • Hanson, D. and Stuart, H. (2001). Failing the reputation management test: The case of BHP, the big Australian. Corporate Reputation Review, 4(2): 128-143.
  • Hatch, M. J. and Schultz, M. (2002). The dynamics of organizational identity. Human Relations, 55(8): 989-1018.
  • Helm, S. (2007). The role of corporate reputation in determining investor satisfaction and loyalty. Corporate Reputation Review, 10(1): 22-37.
  • Helm, S. (2011). Employees' awareness of their impact on corporate reputation. Journal of Business Research, 64(7): 657-663.
  • Hutton, J. G., Goodman, M. B., Alexander, J. B. and Genest, C. M. (2001). Reputation management: the new face of corporate public relations? Public Relations Review, 27(3): 247-261.
  • Işık, C , Günlü Küçükaltan, E., Taş, S., Akoğul, E., Uyrun, A., Hajiyeva, T., Turan, B., Dırbo, A. and Bayraktaroğlu, E. (2019). Tourism and innovation: A literature review. Journal of Ekonomi , 1 (2): 98-154 .
  • Işık, C. and Aydın, E. (2016). Bilgi paylaşımının yenilikçi iş davranışına etkisi: Ayder Yaylası konaklama işletmeleri üzerine bir uygulama. Girişimcilik ve İnovasyon Yönetimi Dergisi, 5(2): 75-103.
  • Jo Hatch, M. and Schultz, M. (1997). Relations between organizational culture, identity and image. European Journal of Marketing, 31(5/6): 356-365.
  • Lahno, B. (1995). Trust, reputation, and exit in exchange relationships. Journal of conflict resolution, 39(3): 495-510.
  • Lin, L. Y. and Lu, C. Y. (2010). The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word-of-mouth. Tourism Review, 65(3): 16-34.
  • Mahon, J. F. (2002). Corporate reputation: Research agenda using strategy and stakeholder literature. Business and Society, 41(4): 415-445.
  • Nacinovic, I., Galetic, L. and Cavlek, N. (2009). Corporate culture and innovation: implications for reward systems. World AC. of Sci., Eng. and Tech, 53: 397-402.
  • Nguyen, N. and Leblanc, G. (2001). Corporate image and corporate reputation in customers’ retention decisions in services. Retailing and Consumer Services, 8(4): 227-236.
  • Rindova, V. P., Williamson, I. O., Petkova, A. P. and Sever, J. M. (2005). Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6): 1033-1049.
  • Roberts, P. W. and Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic management, 23(12): 1077-1093.
  • Wartick, S. L. (2002). Measuring corporate reputation: Definition and data. Business & Society, 41(4): 371-392.
  • Weigelt, K. and Camerer, C. (1988). Reputation and corporate strategy: A review of recent theory and applications. Strategic management journal, 9(5): 443-454.
  • Westcott A. S. (2001). Modeling corporate identity: a concept explication and theoretical explanation. Corporate Communications: Journal, 6(4): 173-182.
  • Yuille, J. C. and Catchpole, M. J. (1977). The role of imagery in models of cognition. Journal of mental imagery.

Key elements of corporate reputation

Year 2020, Volume: 2 Issue: 2, 76 - 79, 31.12.2020

Abstract

In the relevant literature, the concepts of corporate identity, corporate culture, and corporate image are explained in order to explain corporate reputation. However, there are important differences between them. Sometimes these concepts replace each other. Although all of these concepts are related to how organizations are perceived, there are differences between them. In the light of the explanations above, the theoretical dimensions of corporate identity, corporate culture, corporate image and their relations with the corporate reputation are examined in order to determine and explain the theoretical framework of corporate reputation.

References

  • Albert, S. and Whetten, D. A. (1985). Organizational identity. Research in organizational behavior.
  • Alessandri, S. W. (2001). Modeling corporate identity: a concept explication and theoretical explanation. Corporate Communications: An International Journal.
  • Alsop, R. J. (2004). Corporate reputation: anything but superficial–the deep but fragile nature of corporate reputation. Business Strategy, 25(6):21-29.
  • Alvesson, M. (1998). The business concept as a symbol. International Studies of Management & Organization, 28(3): 86-108.
  • Andreassen, T. W., and Lindestad, B. (1998). The effect of corporate image in the formation of customer loyalty. Jou. of Service Research, 1(1): 82-92.
  • Ashforth, B. E. and Mael, F. (1989). Social identity theory and the organization. Academy of management review, 14(1): 20-39.
  • Balmer, J. M. and Wilson, A. (1998). Corporate identity: there is more to it than meets the eye. Int Studies of Management & Organization, 28(3), 12-31.
  • Bankins, S. and Waterhouse, J. (2019). Organizational Identity, Image, and Reputation: Examining the Influence on Perceptions of Employer Attractiveness in Public Sector Organizations. International Journal of Public Administration, 42(3): 218-229.
  • Barnett, M. L., Jermier, J. M. and Lafferty, B. A. (2006). Corporate reputation: The definitional landscape. Corporate reputation review, 9(1): 26-38.
  • Barney, J. B. (1986). Organizational culture: can it be a source of sustained competitive advantage? Academy of management review, 11(3): 656-665.
  • Bromley, D. B. (2000). Psychological aspects of corporate identity, image and reputation. Corporate reputation review, 3(3): 240-252.
  • Capraro, A. J. and Srivastava, R. K. (1997). Part IV: How do reputations affect corporate performance? has the influence of financial per. on reputation measures been overstated? Corporate Reputation Rev., 1(1): 86-92.
  • Chun, R. (2005). Corporate reputation: Meaning and measurement. International Journal of Management Reviews, 7(2): 91-109.
  • Clark, B. H. and Montgomery, D. B. (1998). Deterrence, reputations, and competitive cognition. Management Science, 44(1), 62-82.
  • Clive, C. (1997). Part I: Corporate Reputation as a Strategic Asset: Corporate Reputation and the Bottom Line. Corporate Reputation Rev., 1(1): 19-23.
  • Collins, C. J., and Stevens, C. K. (2001). Initial organizational images and recruitment: A within-subjects investigation of the factors affecting job choices. CAHRS Working Paper Series, 64.
  • Davies, G., Chun, R., da Silva, R. V., and Roper, S. (2001). The personification metaphor as a measurement approach for corporate reputation. Corporate reputation review, 4(2): 113-127.
  • Dawar, N. and Parker, P. (1994). Marketing universals: consumers’ use of brand name, price, physical appearance, and retailer reputation as signals of product quality. Journal of Marketing, 58(2), 81-95.
  • De Castro, G. M., López, J. E. N. and Sáez, P. L. (2006). Business and social reputation: Exploring the concept and main dimensions of corporate reputation. Journal of business ethics, 63(4): 361-370.
  • Deephouse, D. L. and Carter, S. M. (2005). An examination of differences between organizational legitimacy and organizational reputation. Journal of Management Studies, 42(2): 329-360.
  • Dichter, E. (1985). What's in an image. Consumer Marketing, 2(1), 75-81.
  • Dutton, J. E. and Dukerich, J. M. (1991). Keeping an eye on the mirror: Image and identity in organizational adaptation. Academy of Management Journal, 34(3): 517-554.
  • Flatt, S. J. and Kowalczyk, S. J. (2008). Creating competitive advantage through intangible assets: The direct and indirect effects of corporate culture and reputation. Journal of Competitiveness Studies, 16(1/2): 13.
  • Fombrun, C. J. (1995). Reputation: Realizing value from the corporate image.
  • Fombrun, C. J., Ponzi, L. J. and Newburry, W. (2015). Stakeholder tracking and analysis: The RepTrak® system for measuring corporate reputation. Corporate Reputation Review, 18(1): 3-24.
  • Fombrun, C. and Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of management Journal, 33(2), 233-258.
  • Fombrun, C. and Van Riel, C. (1997). The reputational landscape. Corporate reputation review, 1-16.
  • Gardberg, N. A. (2017). Corporate Reputation: Fashion, Fad, or Phenomenon? Corporate Reputation Review, 20(3-4): 177-180.
  • Gotsi, M. and Wilson, A. (2001a). Corporate reputation management: “living the brand”. Management Decision, 39(2): 99-104.
  • Gotsi, M., and Wilson, A. M. (2001b). Corporate reputation: seeking a definition. Corporate communications: An international journal, 6(1): 24-30.
  • Gray, E. R. and Balmer, J. M. (1998). Managing corporate image and corporate reputation. Long range planning, 31(5): 695-702.
  • Grossman, S. J. and Stiglitz, J. E. (1980). On the impossibility of informationally efficient markets. The American economic review, 70(3): 393-408.
  • Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic management, 14(8): 607-618.
  • Hanson, D. and Stuart, H. (2001). Failing the reputation management test: The case of BHP, the big Australian. Corporate Reputation Review, 4(2): 128-143.
  • Hatch, M. J. and Schultz, M. (2002). The dynamics of organizational identity. Human Relations, 55(8): 989-1018.
  • Helm, S. (2007). The role of corporate reputation in determining investor satisfaction and loyalty. Corporate Reputation Review, 10(1): 22-37.
  • Helm, S. (2011). Employees' awareness of their impact on corporate reputation. Journal of Business Research, 64(7): 657-663.
  • Hutton, J. G., Goodman, M. B., Alexander, J. B. and Genest, C. M. (2001). Reputation management: the new face of corporate public relations? Public Relations Review, 27(3): 247-261.
  • Işık, C , Günlü Küçükaltan, E., Taş, S., Akoğul, E., Uyrun, A., Hajiyeva, T., Turan, B., Dırbo, A. and Bayraktaroğlu, E. (2019). Tourism and innovation: A literature review. Journal of Ekonomi , 1 (2): 98-154 .
  • Işık, C. and Aydın, E. (2016). Bilgi paylaşımının yenilikçi iş davranışına etkisi: Ayder Yaylası konaklama işletmeleri üzerine bir uygulama. Girişimcilik ve İnovasyon Yönetimi Dergisi, 5(2): 75-103.
  • Jo Hatch, M. and Schultz, M. (1997). Relations between organizational culture, identity and image. European Journal of Marketing, 31(5/6): 356-365.
  • Lahno, B. (1995). Trust, reputation, and exit in exchange relationships. Journal of conflict resolution, 39(3): 495-510.
  • Lin, L. Y. and Lu, C. Y. (2010). The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word-of-mouth. Tourism Review, 65(3): 16-34.
  • Mahon, J. F. (2002). Corporate reputation: Research agenda using strategy and stakeholder literature. Business and Society, 41(4): 415-445.
  • Nacinovic, I., Galetic, L. and Cavlek, N. (2009). Corporate culture and innovation: implications for reward systems. World AC. of Sci., Eng. and Tech, 53: 397-402.
  • Nguyen, N. and Leblanc, G. (2001). Corporate image and corporate reputation in customers’ retention decisions in services. Retailing and Consumer Services, 8(4): 227-236.
  • Rindova, V. P., Williamson, I. O., Petkova, A. P. and Sever, J. M. (2005). Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6): 1033-1049.
  • Roberts, P. W. and Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic management, 23(12): 1077-1093.
  • Wartick, S. L. (2002). Measuring corporate reputation: Definition and data. Business & Society, 41(4): 371-392.
  • Weigelt, K. and Camerer, C. (1988). Reputation and corporate strategy: A review of recent theory and applications. Strategic management journal, 9(5): 443-454.
  • Westcott A. S. (2001). Modeling corporate identity: a concept explication and theoretical explanation. Corporate Communications: Journal, 6(4): 173-182.
  • Yuille, J. C. and Catchpole, M. J. (1977). The role of imagery in models of cognition. Journal of mental imagery.
There are 52 citations in total.

Details

Primary Language English
Subjects Economics
Journal Section Research Articles
Authors

Vildan Esenyel This is me

Publication Date December 31, 2020
Submission Date March 22, 2020
Published in Issue Year 2020 Volume: 2 Issue: 2

Cite

APA Esenyel, V. (2020). Key elements of corporate reputation. Journal of Ekonomi, 2(2), 76-79.

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