ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI

Bahar Gürdin

doi:10.46737/emid.732024

ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI

Abstract

İnsanların zihinsel veya fiziksel olarak zorlandıkları, yapamadıkları veya yapmak istemedikleri, riskli buldukları işleri yerine getirmek üzere geliştirilen robotlar, yapay zekâyla da desteklendikten sonra çeşitli sektörlerdeki işletmelerce artan bir oranda talep edilir hale gelmişlerdir. Robotlar, günlük hayatın bir parçası olarak havaalanlarında, okullarda, otellerde vs. kullanılarak hizmet sektöründe yerlerini almış ve ekonominin önemli bir parçası haline gelmişlerdir. Ekonomide robotların, yapay zekânın ve otomasyonun etkinleşmesiyle robot temelli ekonomi anlamına gelen robonomi kavramı ortaya çıkmıştır. Çalışmada, Türkçe kaynaklarda robonomi ile hizmet robotlarına ilişkin kavramsal bir alt yapının oluşturulması ve mevcut literatürün taranmasıyla bu konu üzerine çalışacak araştırmacılara ışık tutmak amaçlanmaktadır. Çalışmada Web of Science (WoS) veri tabanında taranan dergiler incelemeye alınmış, hizmet robotlarına yönelik müşteri memnuniyeti ve tüketici tutumuna ilişkin yayınların literatür taraması gerçekleştirilmiştir.

Keywords

Hizmet,Robot,Robonomi,Müşteri Memnuniyeti,Tüketici Tutumu

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Details

Primary Language

Turkish

Subjects

Business Administration

Journal Section

Research Article

Authors

Bahar Gürdin ^*
0000-0002-5557-3223
Türkiye

Publication Date

June 30, 2020

Submission Date

May 4, 2020

Acceptance Date

June 7, 2020

Published in Issue

Year 2020 Volume: 3 Number: 1

DOI

https://doi.org/10.46737/emid.732024

IZ

https://izlik.org/JA22TM38ZA

APA

Gürdin, B. (2020). ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi, 3(1), 85-100. https://doi.org/10.46737/emid.732024

AMA

1.Gürdin B. ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi. 2020;3(1):85-100. doi:10.46737/emid.732024

Chicago

Gürdin, Bahar. 2020. “ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI”. Ekonomi Maliye İşletme Dergisi 3 (1): 85-100. https://doi.org/10.46737/emid.732024.

EndNote

Gürdin B (June 1, 2020) ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi 3 1 85–100.

IEEE

[1]B. Gürdin, “ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI”, Ekonomi Maliye İşletme Dergisi, vol. 3, no. 1, pp. 85–100, June 2020, doi: 10.46737/emid.732024.

ISNAD

Gürdin, Bahar. “ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI”. Ekonomi Maliye İşletme Dergisi 3/1 (June 1, 2020): 85-100. https://doi.org/10.46737/emid.732024.

JAMA

1.Gürdin B. ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi. 2020;3:85–100.

MLA

Gürdin, Bahar. “ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI”. Ekonomi Maliye İşletme Dergisi, vol. 3, no. 1, June 2020, pp. 85-100, doi:10.46737/emid.732024.

Vancouver

1.Bahar Gürdin. ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi. 2020 Jun. 1;3(1):85-100. doi:10.46737/emid.732024

Cited By

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ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI

ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI

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Service robots in hotel businesses: A mixed method study