EOR defines a complaint as the expression of unhappiness concerning a perceived failure during the submission, evaluation and publication processes. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively.This procedure applies to complaints about the policies, procedures, or actions of the JIUFD editorial staff. The procedure outlined below aims to be fair to those making complaints and those complained about. Except in exceptional circumstances, every attempt will be made to ensure that the identities remain confidential. However the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality the situation will be explained to the complainant.Please write your complaint with journal title, volume number, issue number, paper ID and title and page number.

Complaints may include, but not limited to, the following issues:

- Authorship complaints

- Plagiarism complaints

- Multiple, duplicate, concurrent publication/Simultaneous submission

- Research results misappropriation

- Allegations of research errors and fraud

- Research standards violations

- Undisclosed conflicts of interest

- Reviewer bias or competitive harmful acts by reviewers

The best way to reach us is by email. Complaints should ideally be made to the person the complainant is already in contact with over the matter being complained about. If that is not appropriate please email dentistryeditor@istanbul.edu.tr

Whenever possible, complaints will be dealt with by the relevant member of the editorial staff. If that person cannot deal with the complaint he or she will refer it to the Editor-in Chief.

All complaints will be acknowledged within three working days. If possible a full response will be made within four weeks. If this is not possible an interim response will be given within four weeks. Further interim responses will be provided until the complaint is resolved. If the complainant is not happy with the resolution he or she can ask for the complaint to be escalated to the individual's manager or to the executive editor.

If the complainant remains unhappy, complaints should be escalated to the editor, whose decision is final. If a complainant remains unhappy after what the editor considers a definitive reply the complainant may complain to the journal owner.