Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) in Albania

Year 2025, Volume: 12 Issue: 23, 1 - 17

Daniela Bimi

Abstract

Patient satisfaction is a vital measure of healthcare quality, particularly regarding nursing care. Albania has lacked a validated tool to assess patient satisfaction with nursing services, limiting quality improvement efforts. This study aimed to validate the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) in the Albanian context. A cross-sectional survey was conducted among hospitalized patients across multiple Albanian hospitals. The PSNCQQ was translated, culturally adapted, and psychometrically analyzed. Reliability, construct validity, and internal consistency were assessed. The PSNCQQ demonstrated excellent psychometric properties, including high internal consistency (Cronbach’s α > 0.9) and a unidimensional factor structure. The tool effectively captured nursing-specific domains such as emotional support and
The validated Albanian version of the PSNCQQ is a reliable, culturally appropriate tool for evaluating nursing care quality. Its adoption can support quality assurance, professional development, and patient-centered healthcare reforms in Albania.

Keywords

Patient satisfaction, Nursing care quality, PSNCQQ

Ethical Statement

Prior to data collection, permission was obtained from the Directorate of Harmonization of Healthcare Services at the Operator of Healthcare Services (Ministry of Health and Social Protection, Albania). The approval, dated 17 December 2024, authorized the study in regional and municipal hospitals under its jurisdiction, provided it complied with national laws, including the Law “On Healthcare in the Republic of Albania” and the Law “On Personal Data Protection,” and institutional regulations. The Directorate specified that study activities must be conducted only with prior consent from hospital staff, ensuring ethical standards and legal compliance.

Supporting Institution

The authors would like to express their sincere gratitude to the hospital administrators, nursing staff, and patients at the six participating regional hospitals for their cooperation and valuable contributions. Special thanks are extended to the Ministry of Health and Social Protection of Albania for facilitating access to the healthcare institutions.

Project Number

na

Thanks

The authors would like to express their sincere gratitude to the hospital administrators, nursing staff, and patients at the six participating regional hospitals for their cooperation and valuable contributions. Special thanks are extended to the Ministry of Health and Social Protection of Albania for facilitating access to the healthcare institutions.

Arnavutluk'ta Hemşirelik Bakım Kalitesi Anketi (PSNCQQ) ile Hasta Memnuniyetinin Doğrulanması

Abstract

Hasta memnuniyeti, özellikle hemşirelik bakımıyla ilgili olarak sağlık hizmeti kalitesinin hayati bir ölçüsüdür. Arnavutluk'ta, hemşirelik hizmetleriyle ilgili hasta memnuniyetini değerlendirmek için geçerli bir araç eksikti ve bu da kalite iyileştirme çabalarını sınırladı. Bu çalışma, Arnavutluk bağlamında Hasta Hemşirelik Bakımı Kalite Anketi'ni (PSNCQQ) doğrulamayı amaçladı. Birden fazla Arnavutluk hastanesinde yatan hastalar arasında kesitsel bir anket gerçekleştirildi. PSNCQQ çevrildi, kültürel olarak uyarlandı ve psikometrik olarak analiz edildi. Güvenilirlik, yapı geçerliliği ve iç tutarlılık değerlendirildi. PSNCQQ, yüksek iç tutarlılık (Cronbach'ın α > 0,9) ve tek boyutlu bir faktör yapısı dahil olmak üzere mükemmel psikometrik özellikler gösterdi. Araç, duygusal destek ve
PSNCQQ'nun geçerli Arnavut versiyonu, hemşirelik bakımı kalitesini değerlendirmek için güvenilir ve kültürel olarak uygun bir araçtır. Benimsenmesi, Arnavutluk'ta kalite güvencesini, profesyonel gelişimi ve hasta merkezli sağlık hizmeti reformlarını destekleyebilir.

Keywords

Hasta memnuniyeti, Hemşirelik bakım kalitesi, PSNCQQ

Project Number

na

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