Kabin Memurlarının Bakış Açısıyla Öz-Şefkat ve Öznel İyi Oluş Arasındaki İlişki

Abstract

Bu çalışmanın amacı kabin memurları nezdinde öz şefkat ile öznel iyi oluş arasındaki ilişkiyi anlamak ve bu konudaki gelecek çalışmalara öncülük etmektir. Çalışma hayatı; artan iş talepleri, rekabet, performans baskısı nedeniyle zorlu ve karmaşıktır. Bu durum çalışanların iş kaynaklı zorluklarla nasıl başa çıkabildiklerini ve kendilerine nasıl davrandıklarını düşündürmektedir. Kabin memurları da yolcu, iş ve çevre kaynaklı strese maruz kalmaktadır. Bu nedenle kabin memurlarının öz şefkat tutumları ile öznel iyi oluşları arasındaki ilişkisi araştırmaya değer görülmüştür. Araştırma kapsamında havacılık sektöründe faaliyet gösteren üçü kabin amiri olmak üzere sekiz kabin memurunun duygu, düşünce ve deneyimlerinin derinlemesine incelenmesi için yarı yapılandırılmış görüşme gerçekleştirilmiştir. Elde edilen veriler “MAXQDA 24 Nitel Analiz Programı” ile analiz edilerek, 8 ana tema ve 32 alt tema oluşturulmuştur. Elde edilen bulgular fenomolojik olarak yorumlanmıştır. Sonuç olarak, havayolu şirketlerinin kabin memurlarına zorlu ve stresli durumlarla başa çıkma stratejisi olarak öz şefkati öğretebilecekleri anlaşılmıştır. Ayrıca öz şefkatin, refahı olumlu etkileyebileceği öngörülmüştür.

Keywords

• Öz-şefkat
• Bilinçli farkındalık
• Öznel iyi oluş
• Kabin memurları

The Relationship Between Self-Compassion and Subjective Well-Being From the Perspective of Cabin Crew

Abstract

The aim of this study is to understand the relationship between self-compassion and subjective well-being among cabin crew and to pioneer future studies on this subject. Working life is challenging and complex due to increasing job demands, competition, and performance pressure. This situation makes us think about how employees cope with work-related difficulties and how they treat themselves. Cabin crew members are also exposed to passenger, work, and environmental stress. Therefore, the relationship between self-compassion attitudes and subjective well-being of cabin crew members was deemed worthy of investigation. Within the scope of the research, semi-structured interviews were conducted to examine in depth the feelings, thoughts, and experiences of eight cabin crew members, three of whom were cabin managers, operating in the aviation sector. The obtained data were analyzed with the “MAXQDA 24 Qualitative Analysis Program” and 8 main themes and 32 sub-themes were created. The findings were interpreted phenomenologically. As a result, it was understood that airline companies can teach self-compassion to cabin crew members as a coping strategy for difficult and stressful situations. It was also predicted that self-compassion can positively affect well-being.

Keywords

• Self-compassion
• Mindfulness
• Subjective well-being
• Cabin crew

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