Research Article
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Üniversite Öğrencilerinin Üniversite ve Kent Memnuniyetinin Değerlendirilmesi: Türkiye’den Bir Örnek

Year 2022, Volume: 12 Issue: 2, 472 - 479, 31.08.2022
https://doi.org/10.5961/higheredusci.1118959

Abstract

Üniversite memnuniyetini akademik süreçler, pedagojik etkileşimler veya kampüs içi deneyimlerle sınırlandırmak mümkün değildir. Kent
ortamı da öğrencilerin memnuniyet düzeylerini etkileyebilmektedir. Bu araştırma, Türkiye’de bir devlet üniversitesinde eğitim gören
öğrencilerin yaşadıkları kentten ve eğitim gördükleri üniversitelerinden memnuniyet düzeylerini belirlemeyi amaçlamaktadır. Araştırma,
nicel araştırma yöntemleri kapsamında ilişkisel tarama deseni ile tasarlanmış olup, örneklemini 1071 üniversite öğrencisi oluşturmaktadır.
Araştırmada kent ve üniversite memnuniyeti ile cinsiyet, eğitim düzeyi, aile ikametgâhının büyüklüğü ve coğrafi bölge arasında anlamlı
farklılıklar tespit edilmiştir. Kent memnuniyetinin üniversite memnuniyetini açıklamada önemli bir değişken olduğu sonucuna ulaşılmıştır.
Öğrencilerin kent memnuniyeti arttıkça üniversite memnuniyeti de artmaktadır. Şehir memnuniyeti, üniversite memnuniyetinin toplam
varyansının %33’ünü açıklamaktadır. Kent memnuniyetini artıracak nitelikteki hizmet ve tesisler, üniversite memnuniyetini de olumlu
yönde etkilemektedir. Bu sonuç, kentin ve üniversitenin birbirini tamamlayan niteliklere sahip olduğunu göstermektedir. Öğrencilerin communicaüniversite
memnuniyetinin pedagojik ve akademik faaliyetlere ve kampüs içi deneyimlere indirgenemeyeceği anlaşılmaktadır. Bu bağlamda
temel ihtiyaçlar, sosyal-kültürel etkileşimler, güvenlik duygusu, eğlence olanakları, spor aktiviteleri, yeterli ulaşım ve seyahat hizmetleri
bakımından kentten memnuniyetinin yüksek olduğu ortamda üniversite memnuniyet düzeyinin yüksek olması olasıdır

References

  • Arslan, F. (2016). Üniversite öğrencilerinin şehirle kurduğu ekonomik ve sosyal ilişkilerden memnuniyet analizi: Sivas Cumhuriyet Üniversitesi örneği. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, 5(4), 1103-1120. https://doi.org/10.15869/itobiad.60715
  • Azzone, G., & Soncin, M. (2020) Factors driving university choice: a principal component analysis on Italian institutions, Studies in Higher Education, 45(12), 2426-2438. https://doi.org/10.1080/03075079.2019.1612354
  • Bean, J. P., & Bradley, R. K. (1986). Untangling the satisfaction-performance relationship for college students. Journal of Higher Education, 57(4),393-412. https://doi.org/10.2307/1980994
  • Bourdieu, P., & Passeron, J.C. (1979). The inheritors: French students and their relation to culture. University of Chicago Press.
  • Cubillo, J. M., Sánchez, J., & Cerviño, J. (2006). International students’ decision-making process. International Journal of Educational Management, 20(2), 101–115. https://doi.org/10.1108/09513540610646091
  • Drewes, T., & Michael, C. (2006). How Do Students Choose a Unıversıty: An Analysis of Applications to Universities in Ontario, Research in Higher Education, 47(7), 781-800. https://doi.org/10.1007/s11162-006-9015-6
  • Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11. https://doi.org/10.1300/J050v10n04_01
  • Elliott, K. M., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209. https://doi.org/10.1080/1360080022000013518
  • Eriş, H. M., & Anıl, D. (2016). Üniversite Öğrencilerinin Yaşam Kalitesi Düzeylerinin Bazı Değişkenlere Göre İncelenmesi. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 31(3): 491-504. https://doi.org/10.16986/HUJE.2015014183
  • Ergun, C. (2014). Üniversite ve kent ilişkisi üzerine görüşler: Mehmet Akif Ersoy Üniversitesi örneği. Mehmet Akif Ersoy Üniversitesi Eğitim Fakültesi Dergisi, 1(31), 216-237. https://doi.org/10.21764/efd.05947
  • Erol, M., & Yıldırım, İ. (2016). Yükseköğrenim Yaşam Doyumu Ölçeğinin geliştirilmesi. Eğitimde Kuram ve Uygulama, 12(1), 221-243.
  • Gay, L.R., Mills, G.E., & Airasian, P.W. (2012). Educational Research: Competencies for Analysis and Application. 10th Edition, Pearson, Upper Saddle River.
  • Hahn, M. B., Kemp, C., Ward-Waller, C., Donovan, S., Schmidt J. I. & Bauer S. (2020) Collaborative climate mitigation and adaptation planning with university, community, and municipal partners: a case study in Anchorage, Alaska, Local Environment, 25(9), 648-665, https://doi.org/10.1080/13549839.2020.1811655
  • Hanssen, T.E.S., & Solvoll, G. (2015), The importance of university facilities for student satisfaction at a Norwegian University. Facilities, 33(13/14), 744-759. https://doi.org/10.1108/F-11-2014-0081
  • Insch, A., & Florek, M. (2008). A great place to live, work and play: Conceptualising place satisfaction in the case of a city’s residents. Journal of Place Management and Development, 1(2), 138–149. https://doi.org/10.1108/17538330810889970
  • Insch, A. & Sun, B. (2013). University students’ needs and satisfaction with their host city. Journal of Place Management and Development, 6 (3), 178-171. https://doi.org/10.1108/JPMD-03-2013-0004
  • Karadağ, E., & Yücel, C. (2020). Öğrenci dostu üniversite şehirleri. Üniversite Araştırmaları Laboratuvarı Yayınları.
  • Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610. https://doi.org/10.1177/001316447003000308
  • Kumar, R. (2018). Research methodology: A step-by-step guide for beginners. Sage.
  • Lefebevre, H. (1996). Writings on Cities (E. Kofman & E. Lebas Eds. & Trans.) Blackwell.
  • MORI. (2001). Student Living Report 2001. UNITE, MORI, Bristol.
  • Nuseir, M. T., & El Refae, G. A. (2021). Factors influencing the choice of studying at UAE universities: an empirical research on the adoption of educational marketing strategies. Journal of Marketing for Higher Education, https://doi.org/10.1080/08841241.2020.1852467
  • Oliver, R. L., & DeSarbo, W. S. (1989). Processing satisfaction response in consumption: A suggested framework and research proposition. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 2, 1-16.
  • Roostika, R. (2017). The role of city and host university images on students’ satisfaction with the assigned destination. Review of Integrative Business and Economics Research, 6(1), 250–261.
  • Sankır, H., & Sankır, Ş. (2017). Toplumsal değişim açısından üniversite-kent etkileşimi ve algısı: Bülent Ecevit Üniversitesi örneği. Yükseköğretim ve Bilim Dergisi, (3), 473-483.
  • Santini, F. D. O., Ladeira, W. J., Sampaio, C. H., & da Silva Costa, G. (2017). Student satisfaction in higher education: a meta-analytic study. Journal of Marketing for Higher Education, 27(1), 1-18. https://doi.org/10.1080/08841241.2017.1311980
  • Sevier, R. A. (1996). Those important things: What every college president needs to know about marketing and student recruitment. College and University,71(4), 9-16.
  • Situmorang, R., Antariksa, S., & Wicaksono, A. D. (2020). The Perception Of Stakeholders On Studentification In Malang City, Indonesia. Internatıonal Journal Of Scıentıfıc & Technology Research,9(2), 3028-3033. http://www.ijstr.org/final-print/mar2020/The-Perception-Of-Stakeholders-On-Studentification-In-Malang-City-Indonesia.pdf
  • Taşcı, D., Gökalp, E., Genç-Kumtepe E., Kumtepe A.T., & Toprak, E. (2011). Kentin üniversite algısı: Anadolu Üniversitesi ve Eskişehir örneği. Amme İdaresi Dergisi, 44(2), 131 - 146.
  • Tuysuz, S., Gürel, M. E., & Gülmez, R. (2020). Kent Hakkı ve Toplumsal Cinsiyet Bağlamında Mekânın Siyaseti: Erzincan KYK Yurtları Örneği. Journal of Economy Culture and Society, (61), 85-105. https://doi.org/10.26650/JECS2019-0086
  • Weerasinghe, I. S., & Fernando, R. L. (2017). Students' satisfaction in higher education. American Journal of Educational Research, 5(5), 533-539. . https://doi.org/10.12691/education-5-5-9
  • Yakut, S. (2021). Üniversite öğrencilerinde memnuniyet algısının dinamikleri: Bozok Üniversitesi İlahiyat Fakültesi öğrencileri üzerine bir araştırma. Journal of International Social Research, 14(78). 311-328.
  • Yıldırım, F.B., Güneri, O.Y. ve Aydın, Y.Ç. (2015). Üniversite öğrencilerinin memnuniyet düzeyi ve ilişkili değişkenler. Eğitimde Kuram ve Uygulama, 11(2), 521-533. https://doi.org/10.17244/eku.83648

Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey

Year 2022, Volume: 12 Issue: 2, 472 - 479, 31.08.2022
https://doi.org/10.5961/higheredusci.1118959

Abstract

University satisfaction is not limited to academic processes, pedagogical interactions, or on-campus experiences. The city environment in
which students live outside the university can also affect students’ satisfaction levels. This research aims to define the city and university
satisfaction levels of students enrolled in a state university in Turkey, and to determine the relationship between students’ city and university
satisfaction levels. The research was designed with a descriptive and relational design within the scope of quantitative research methods,
and the sample consists of 1071 university students. A significant difference was found between city and university satisfaction and gender,
education level, size of the family residence, and geographical region. The research concluded that city satisfaction is a significant variable
in explaining university satisfaction. As students’ city satisfaction increases, university satisfaction also increases. City satisfaction explains
33% of the total variance in university satisfaction. Services and facilities that will increase university students’ city satisfaction positively
affect university satisfaction. This result shows that the city and the university have complementary qualities. At the same time, the results
show that university satisfaction of students cannot be reduced to pedagogical and academic activities and on-campus experiences. In this
context, it is possible that the university satisfaction level of the young people who study in a city is high, where the level of city satisfaction
is high in terms of basic needs, social and cultural interactions, feeling of safety, entertainment opportunities, sports activities, adequate
transportation, and travel services.

References

  • Arslan, F. (2016). Üniversite öğrencilerinin şehirle kurduğu ekonomik ve sosyal ilişkilerden memnuniyet analizi: Sivas Cumhuriyet Üniversitesi örneği. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, 5(4), 1103-1120. https://doi.org/10.15869/itobiad.60715
  • Azzone, G., & Soncin, M. (2020) Factors driving university choice: a principal component analysis on Italian institutions, Studies in Higher Education, 45(12), 2426-2438. https://doi.org/10.1080/03075079.2019.1612354
  • Bean, J. P., & Bradley, R. K. (1986). Untangling the satisfaction-performance relationship for college students. Journal of Higher Education, 57(4),393-412. https://doi.org/10.2307/1980994
  • Bourdieu, P., & Passeron, J.C. (1979). The inheritors: French students and their relation to culture. University of Chicago Press.
  • Cubillo, J. M., Sánchez, J., & Cerviño, J. (2006). International students’ decision-making process. International Journal of Educational Management, 20(2), 101–115. https://doi.org/10.1108/09513540610646091
  • Drewes, T., & Michael, C. (2006). How Do Students Choose a Unıversıty: An Analysis of Applications to Universities in Ontario, Research in Higher Education, 47(7), 781-800. https://doi.org/10.1007/s11162-006-9015-6
  • Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1-11. https://doi.org/10.1300/J050v10n04_01
  • Elliott, K. M., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209. https://doi.org/10.1080/1360080022000013518
  • Eriş, H. M., & Anıl, D. (2016). Üniversite Öğrencilerinin Yaşam Kalitesi Düzeylerinin Bazı Değişkenlere Göre İncelenmesi. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 31(3): 491-504. https://doi.org/10.16986/HUJE.2015014183
  • Ergun, C. (2014). Üniversite ve kent ilişkisi üzerine görüşler: Mehmet Akif Ersoy Üniversitesi örneği. Mehmet Akif Ersoy Üniversitesi Eğitim Fakültesi Dergisi, 1(31), 216-237. https://doi.org/10.21764/efd.05947
  • Erol, M., & Yıldırım, İ. (2016). Yükseköğrenim Yaşam Doyumu Ölçeğinin geliştirilmesi. Eğitimde Kuram ve Uygulama, 12(1), 221-243.
  • Gay, L.R., Mills, G.E., & Airasian, P.W. (2012). Educational Research: Competencies for Analysis and Application. 10th Edition, Pearson, Upper Saddle River.
  • Hahn, M. B., Kemp, C., Ward-Waller, C., Donovan, S., Schmidt J. I. & Bauer S. (2020) Collaborative climate mitigation and adaptation planning with university, community, and municipal partners: a case study in Anchorage, Alaska, Local Environment, 25(9), 648-665, https://doi.org/10.1080/13549839.2020.1811655
  • Hanssen, T.E.S., & Solvoll, G. (2015), The importance of university facilities for student satisfaction at a Norwegian University. Facilities, 33(13/14), 744-759. https://doi.org/10.1108/F-11-2014-0081
  • Insch, A., & Florek, M. (2008). A great place to live, work and play: Conceptualising place satisfaction in the case of a city’s residents. Journal of Place Management and Development, 1(2), 138–149. https://doi.org/10.1108/17538330810889970
  • Insch, A. & Sun, B. (2013). University students’ needs and satisfaction with their host city. Journal of Place Management and Development, 6 (3), 178-171. https://doi.org/10.1108/JPMD-03-2013-0004
  • Karadağ, E., & Yücel, C. (2020). Öğrenci dostu üniversite şehirleri. Üniversite Araştırmaları Laboratuvarı Yayınları.
  • Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610. https://doi.org/10.1177/001316447003000308
  • Kumar, R. (2018). Research methodology: A step-by-step guide for beginners. Sage.
  • Lefebevre, H. (1996). Writings on Cities (E. Kofman & E. Lebas Eds. & Trans.) Blackwell.
  • MORI. (2001). Student Living Report 2001. UNITE, MORI, Bristol.
  • Nuseir, M. T., & El Refae, G. A. (2021). Factors influencing the choice of studying at UAE universities: an empirical research on the adoption of educational marketing strategies. Journal of Marketing for Higher Education, https://doi.org/10.1080/08841241.2020.1852467
  • Oliver, R. L., & DeSarbo, W. S. (1989). Processing satisfaction response in consumption: A suggested framework and research proposition. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 2, 1-16.
  • Roostika, R. (2017). The role of city and host university images on students’ satisfaction with the assigned destination. Review of Integrative Business and Economics Research, 6(1), 250–261.
  • Sankır, H., & Sankır, Ş. (2017). Toplumsal değişim açısından üniversite-kent etkileşimi ve algısı: Bülent Ecevit Üniversitesi örneği. Yükseköğretim ve Bilim Dergisi, (3), 473-483.
  • Santini, F. D. O., Ladeira, W. J., Sampaio, C. H., & da Silva Costa, G. (2017). Student satisfaction in higher education: a meta-analytic study. Journal of Marketing for Higher Education, 27(1), 1-18. https://doi.org/10.1080/08841241.2017.1311980
  • Sevier, R. A. (1996). Those important things: What every college president needs to know about marketing and student recruitment. College and University,71(4), 9-16.
  • Situmorang, R., Antariksa, S., & Wicaksono, A. D. (2020). The Perception Of Stakeholders On Studentification In Malang City, Indonesia. Internatıonal Journal Of Scıentıfıc & Technology Research,9(2), 3028-3033. http://www.ijstr.org/final-print/mar2020/The-Perception-Of-Stakeholders-On-Studentification-In-Malang-City-Indonesia.pdf
  • Taşcı, D., Gökalp, E., Genç-Kumtepe E., Kumtepe A.T., & Toprak, E. (2011). Kentin üniversite algısı: Anadolu Üniversitesi ve Eskişehir örneği. Amme İdaresi Dergisi, 44(2), 131 - 146.
  • Tuysuz, S., Gürel, M. E., & Gülmez, R. (2020). Kent Hakkı ve Toplumsal Cinsiyet Bağlamında Mekânın Siyaseti: Erzincan KYK Yurtları Örneği. Journal of Economy Culture and Society, (61), 85-105. https://doi.org/10.26650/JECS2019-0086
  • Weerasinghe, I. S., & Fernando, R. L. (2017). Students' satisfaction in higher education. American Journal of Educational Research, 5(5), 533-539. . https://doi.org/10.12691/education-5-5-9
  • Yakut, S. (2021). Üniversite öğrencilerinde memnuniyet algısının dinamikleri: Bozok Üniversitesi İlahiyat Fakültesi öğrencileri üzerine bir araştırma. Journal of International Social Research, 14(78). 311-328.
  • Yıldırım, F.B., Güneri, O.Y. ve Aydın, Y.Ç. (2015). Üniversite öğrencilerinin memnuniyet düzeyi ve ilişkili değişkenler. Eğitimde Kuram ve Uygulama, 11(2), 521-533. https://doi.org/10.17244/eku.83648
There are 33 citations in total.

Details

Primary Language English
Subjects Studies on Education
Journal Section Research Articles
Authors

Çağdaş Ümit Yazgan 0000-0002-3290-4202

Publication Date August 31, 2022
Published in Issue Year 2022 Volume: 12 Issue: 2

Cite

APA Yazgan, Ç. Ü. (2022). Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey. Yükseköğretim Ve Bilim Dergisi, 12(2), 472-479. https://doi.org/10.5961/higheredusci.1118959
AMA Yazgan ÇÜ. Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey. J Higher Edu Sci. August 2022;12(2):472-479. doi:10.5961/higheredusci.1118959
Chicago Yazgan, Çağdaş Ümit. “Evaluating Students’ Satisfaction With Their University and City: A Case in Turkey”. Yükseköğretim Ve Bilim Dergisi 12, no. 2 (August 2022): 472-79. https://doi.org/10.5961/higheredusci.1118959.
EndNote Yazgan ÇÜ (August 1, 2022) Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey. Yükseköğretim ve Bilim Dergisi 12 2 472–479.
IEEE Ç. Ü. Yazgan, “Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey”, J Higher Edu Sci, vol. 12, no. 2, pp. 472–479, 2022, doi: 10.5961/higheredusci.1118959.
ISNAD Yazgan, Çağdaş Ümit. “Evaluating Students’ Satisfaction With Their University and City: A Case in Turkey”. Yükseköğretim ve Bilim Dergisi 12/2 (August 2022), 472-479. https://doi.org/10.5961/higheredusci.1118959.
JAMA Yazgan ÇÜ. Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey. J Higher Edu Sci. 2022;12:472–479.
MLA Yazgan, Çağdaş Ümit. “Evaluating Students’ Satisfaction With Their University and City: A Case in Turkey”. Yükseköğretim Ve Bilim Dergisi, vol. 12, no. 2, 2022, pp. 472-9, doi:10.5961/higheredusci.1118959.
Vancouver Yazgan ÇÜ. Evaluating Students’ Satisfaction with Their University and City: A Case in Turkey. J Higher Edu Sci. 2022;12(2):472-9.