The Effect of Different Dimensions of Trust on Employee’s Performance: Fuzzy Logic Model

Year 2023, , 481 - 495, 30.12.2023

Ela Özkan Canbolat , Esra Erenler Tekmen , Resul Cobutoğlu

https://doi.org/10.26650/ibr.2023.52.1106848

Abstract

This paper investigates the interaction of the dimensions of interrelated trust with the performance of employees, such as trust in the organization, trust in the manager, and trust in colleagues. In the study, a configuration perspective that evaluates social phenomena and structures with a holistic mindset was adopted while examining the effect of trust perception dimensions on the performance of employees. The researchers analyzed the relationship between variables using fuzzy logic qualitative comparison analysis (fsQCA) and collected the data through in-depth interviews and questionnaire forms. The results show that trust in colleagues plays a key role in Turkey’s law enforcement officers. According to the results of this study, trusting both the manager and the institution at the same time does not increase performance. Performance improvement is related to trusting either the organization or the manager (only one of them) as well as trusted colleagues.

Keywords

Organizational Trust, Performance, Qualitative Research, Fuzzy Logic Qualitative Comparative Analysis (fsQCA)

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