Japon Turistlerin Seyahat Motivasyonlarının Turist Memnuniyeti ve Tekrar Ziyaret Etme Niyeti Üzerine Etkisi: Kapadokya Örneği

Year 2021, Issue: 25, 598 - 623, 29.01.2021

Betül Çetin Nilüfer Şahin Perçin

Abstract

Bu çalışmanın amacı, Kapadokya bölgesini ziyaret eden Japon turistlerin seyahat motivasyonlarının turist memnuniyeti ve tekrar ziyaret etme niyeti üzerindeki etkisini ortaya koymaktır. Bu amaca ulaşabilmek için alandan toplanan veriler anket tekniği yardımıyla analiz edilmiştir. Yapılan analizler sonucunda Japon turistlerin seyahat motivasyonunun turist memnuniyeti ve tekrar ziyaret etme niyeti üzerinde etkisi olduğu görülmüştür. Çoklu regresyon analizi sonuçlarına göre de seyahat motivasyonunun alt boyutlarından olan “yenilik”, “bilgi” ve “dinlenme” boyutlarının turist memnuniyeti üzerinde etkisi olduğu sonucu ortaya çıkarken “alışveriş” boyutunun turist memnuniyeti üzerinde etkisi olmadığı anlaşılmıştır. Aynı zamanda seyahat motivasyonunun alt boyutlarından olan “bilgi” ve “alışveriş” boyutlarının tekrar ziyaret etme niyeti üzerinde etkisi olduğu görülürken “yenilik” ve “dinlenme” boyutlarının tekrar ziyaret etme niyeti üzerinde etkisi olmadığı sonucuna ulaşılmıştır.

Keywords

Seyahat motivasyonu, turist memnuniyeti, tekrar ziyaret etme niyeti.

The Effect of Japanese Tourists' Travel Motivations on Tourist Satisfaction and Revisit Intention: A Case of Cappadocia

Abstract

The aim of the study is to investigate the effects of travel motivation of Japanese tourists on their satisfaction and revisit intentions of Cappadocia, Turkey. Data obtained by means of the questionnaire were analysed in order to realize the aim of the study. The results of the study show that travel motivation of Japanese tourists has an effect on tourist satisfaction and revisit intention. According to the results of the multiple regression analysis, among the four subdimensions of travel motivation “innovation”, “information” and “relax” have an effect on tourist satisfaction while “shopping” has not any effect on tourist satisfaction. On the other hand, it is also revealed that among the four subdimensions of travel motivation “information” and “shopping” have an effect on revisit intention while “innovation” and “relax” have not any effect on revisit intention.

Keywords

Travel motivation, tourist satisfaction, revisit intention

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