THE PERFORMANCE EVALUATION OF MUNICIPALITIES WITH VIKOR: AN APPLICATION AMONG MUNICIPALITIES IN ISTANBUL

Abstract

Performance evaluation systems play an important role for the development of institutions. It has widely been used in the special sector for a long time but can be regarded as new for the public institutions as a result of the legal compulsories. Performance of each individual municipality is important. However, the performance of the other similar municipalities is a good indicator for obtaining a relative evaluation based on benchmarking. With this study, it is aimed to assess the performance of the municipalities with VIKOR multi-criteria decision making method where nearness to ideal solution is regarded. For this aim, an application is performed among the municipalities in İstanbul. For the proper performance indicators already in literature, the required steps of VIKOR method are executed for ranking the municipalities. Moreover, a comparison is performed with the studies using different decision making methods

Keywords

• Performance evaluation, local government, VIKOR, multi-criteria decision making

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