ORGANIZATIONAL BEHAVIOR IN A MACEDONIAN HOTEL BUSINESS

Abstract

This paper, beside its extensive coverage of the theory of organizational behavior, focuses on conducting an empirical research to determine the differences in perceptions of the employees employed in the hotel industry in Macedonia. By using a sample of 96 individuals aged from 20 to 65 years (56% employees, 44% managers and 35% females and 65% males), gender and work position have been confirmed as relevant variables that contribute to the organizational behavior in the hotel business in Macedonia. The study determinate the need of taking care for human resources and should give further directions to the managers from the hotel industry in Macedonia to lead their highly worth employees by using a human approaches and by giving a constant support for growth and development of each individual

Keywords

• organizational behaviour, hotel business, tourism

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