TRUST AND ITS RELATIONSHIP TO THE QUALITY OF COMMUNICATION AND EMPLOYEE SATISFACTION IN A LARGE INDONESIAN WORKPLACE: A CASE STUDY

Abstract

Trust has been noticed as an important role on managerial and organizational effectiveness since the late 1950s. Trust also viewed as the fundamental aspect on developing communication relationship and satisfaction in the workplace. Utilizing 168 employees in the Indonesian oil industry, this study attempted to examine the relationships between trust and quality of communication relationship and employee’s satisfaction. The study applies quantitative methods in order to undertake the ICA audits of the case study organization. Data from survey questionnaires is used. Descriptive statistic and Regression Analysis are suitable data analysis techniques applied. The result of study the study suggests that trust was positively related to both the quality of communication relationship and employees satisfaction. Regression analysis also indicated that trust in co-workers and immediate supervisor was positively related to employee’s satisfaction on supervision and peers. In addition, trust in co-workers and immediate supervisor was positively associated with the quality of employees’ relationships with their peers and their superiors.

Keywords

• trust, quality of communication relationships, satisfaction on supervision and peers

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