CASUAL ANALYSIS OF EMPLOYEE SATISFACTION AND PERFORMANCE: A FIELD STUDY IN THE FINANCE SECTOR

Year 2012, Volume: 4 Issue: 1, 31 - 42, 01.06.2012

Halil Zaim İrfan Kurt Selman Tetik

Abstract

Employee satisfaction is considered to be a critical success factor for organizations. The concept of employee satisfaction has gained a special concern from both academicians and practitioners. This study aims to provide a framework for employee satisfaction and determine the critical factors of employee satisfaction and to measure their effects on performance. A regression analysis is conducted based on data collected from the financial institutions in Turkey. The main assumption of the study is that there is a positive direct relationship between employee satisfaction and individual performance

Keywords

employee satisfaction, job satisfaction, performance

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