THE INFLUENCE OF EFQM PRACTICE ON HEALTH CARE WORKERS’ PERCEPTIONS: INITIAL ANALYSIS

Year 2010, Volume: 2 Issue: 2, 23 - 30, 01.12.2010

Diana Perez-arechaederra Luis García Ortız Allan Lınd Emiliano Rodríguez Sánchez

Abstract

The role of organizational justice has not been frequently explored on health care services but it
might play a key role in explaining organizational results. In this work we compared two kinds of
primary health care centers: those that did not apply any explicit quality model and one that has
been developing the EFQM (European Foundation Quality Model) for several years. We did so
including workers from all professional categories at the health care center (physicians, nurses,
management personnel, administrative staff, social workers, psychologists, etc.) since each role
has a central importance in the delivery of a result with high quality. We expected significant
differences among the workers’ fairness perceptions, levels of satisfaction and levels of emotional
commitment in both kinds of centers (with and without EFQM application). Here we present the
relationship of the organizational fairness judgments of health care workers with several
variables as emotional commitment and job satisfaction related with their professional group and
their quality management policy

Keywords

EFQM, Health Care Service Workers, Organizational Justice, Job Satisfaction

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