TRUST AND ITS RELATIONSHIP TO THE QUALITY OF COMMUNICATION AND EMPLOYEE SATISFACTION IN A LARGE INDONESIAN WORKPLACE: A CASE STUDY

Year 2010, Volume: 2 Issue: 2, 49 - 55, 01.12.2010

Maulina Pia Wulandarı John Burgess

Abstract

Trust has been noticed as an important role on managerial and organizational effectiveness since
the late 1950s. Trust also viewed as the fundamental aspect on developing communication
relationship and satisfaction in the workplace. Utilizing 168 employees in the Indonesian oil
industry, this study attempted to examine the relationships between trust and quality of
communication relationship and employee’s satisfaction. The study applies quantitative methods
in order to undertake the ICA audits of the case study organization. Data from survey
questionnaires is used. Descriptive statistic and Regression Analysis are suitable data analysis
techniques applied. The result of study the study suggests that trust was positively related to both
the quality of communication relationship and employees satisfaction. Regression analysis also
indicated that trust in co-workers and immediate supervisor was positively related to employee’s
satisfaction on supervision and peers. In addition, trust in co-workers and immediate supervisor
was positively associated with the quality of employees’ relationships with their peers and their
superiors.

Keywords

trust, quality of communication relationships, satisfaction on supervision and peers

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