AN INVESTIGATION ABOUT INFORMATION SYSTEMS OUTSOURCING AND OUTSOURCING DECISION

Year 2010, Volume: 2 Issue: 2, 73 - 79, 01.12.2010

Serdar Yarlıkas

Abstract

Organizations use outsourcing in information systems to provide many advantages. All risks and
benefits of outsourcing are taken into consideration before an outsourcing decision. In this study,
14 organizations that belong to four different categories are investigated in terms of information
systems outsourcing. These categories are: System integrators, outsourcing customers, and
outsourcing vendors, firms that both procure and supply information systems services. The
investigation is realized in two steps: First, general questions were posed in order to gather the
characteristics of organizations, then, questionnaires were conducted. The information obtained in
the first step of the study was used in order to describe the common findings for 14 organizations.
Outliers and other findings related with 14 organizations were obtained through the
questionnaires. Strategic drivers were examined within the framework of multiple case studies to
determine the effects of information systems outsourcing on organizations. At the end of the study,
some important inferences related with information systems outsourcing and outsourcing decision
were made thanks to the results obtained through the case studies and these inferences were
discussed in detail.

Keywords

Information Systems Outsourcing, Four Different Categories, Strategic Drivers, Multiple Case Studies, Outsourcing Decision

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