Research Article
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Year 2018, Volume: 10 Issue: 2, 0 - 0, 31.12.2018

Abstract

References

  • Bourdieu, P. (1993). Sociology in question. Trans. Richard Nice. London: Sage. Chen, G.M. & Starosta, W.J. (1997). Chinese conflict management and resolution: overview and implications. Intercultural Communication Studies, 7(1), 1-17.
  • Chusmir, L.H. & Mills, J. (1989). Gender differences in conflict resolution styles of managers: At work and at home. Sex Roles, 20(3/4), 149-163.
  • Clark, L.A. & Watson, D. (1995). Constructing validity: Basic issues in objective scale development. Psychological Assessment, 7(3), 309-319.
  • Cohen, J. (1992). A Power Primer. Psychological Bulletin, 112(1), 155-162.
  • De Dreu, C.K.W, Evers, A., Beersma, B., Kluwer, E.S. & Nauta, A. (2001). A theory-based measure of conflict management strategies in the workplace. Journal of Organizational Behavior, 22(6), 645-668.
  • Deutsch, M. (1994). Constructive conflict resolution: Principles, training, and research. Journal of Social Issues, 50(1), pp.13-32.
  • Field, A. (2009). Discovering statistics using SPSS. 3rd ed. London: Sage.
  • Kilmann, R.H. & Thomas, K.W. (1977). Developing a forced-choice measure of conflict-handling behavior: The "MODE" instrument. Educational and Psychological Measurement, 37(2), 309-325.
  • Kilmann, R.H. & Thomas, K.W. (1978). Four perspectives on conflict management: An attributional framework for organizing descriptive and normative theory. Academy of Management Review, 3(1), 59-68.
  • Malhotra, N.K. (2010). Marketing research. An applied orientation. 6th ed. Upper Saddle River, NJ: Pearson Prentice-Hall.
  • Mannheim, K. (1952) [1927]. The problem of generations. (In Kecskemeti, P., ed. Essays on the sociology of knowledge. London: Routledge. p. 276-320.).
  • Markert, J. (2004). Demographics of age: generational and cohort confusion. Journal of Current Issues and Research in Advertising, 26(2), 12-25.
  • Messarra, L.C., Karkoulian, S. & El-Kassar, A.N. (2016). Conflict resolution styles and personality: The moderating effect of generation X and Y in a nonWestern context. International Journal of Productivity and Performance Management, 65(6), 792-810.
  • Meyer, N. & Surujlal, J. (2013). Managing conflict at work: A qualitative analysis of municipal sports officers’ views in Gauteng province, South Africa. African Journal for Physical, Health Education, Recreation and Dance, October (Supplement 2), 101-116.
  • Morris-Rothschild, B.K. & Brassard, M.R. (2006). Teachers’ conflict management styles: The role of attachment styles and classroom management efficacy. Journal of School Psychology, 44, 105-121.
  • Mukundan, S., Dhanya, M. & Saraswathyamma, K.P. (2013). A study on the conflict resolution styles of generation Y students in Indian context. International Journal of Global Business, 6(1), 81-90.
  • Ndubisi, N.O. (2013). Role of gender in conflict handling in the context of outsourcing service marketing. Psychology and Marketing, 30(1), 26–35.
  • Ortega y Gasset, J. (1961) [1923]. The modern theme. Trans. James Cleugh. New York, NY: Harper.
  • Pallant, J. (2010). SPSS survival manual: A step by step guide to data analysis using SPSS. 4th ed. England: Open University Press. Pruitt, D.G & Rubin, J. (2004). Social Conflict: Escalation, Stalemate and Settlement. 3rd ed. New York, NY: McGraw-Hill.
  • Rahim, M.A. & Magner, N.R. (1995). Confirmatory factor analysis of the styles of handling interpersonal conflict: First-order factor model and its invariance across groups. Journal of Applied Psychology, 80(1), 122-132.
  • Schewe, C.D. & Meredith, G.E. (2004). Segmenting global markets by generational cohorts: determining motivations by age. Journal of Consumer Behaviour, 16(1-3), 51-63.
  • Stevens, J. P. (2002). Applied multivariate statistics for the social sciences. 4th ed. Hillsdale, NJ: Erlbaum.
  • Strauss, W. & Howe, N. (1991). Generations: the history of America’s future, 1584 to 2069. New York, NY: Harper.
  • Tsai, J.S. & Chi, C.S. (2009). Influences of Chinese cultural orientations and conflict management styles on construction dispute resolving strategies. Journal of Construction Engineering and management, 135(10), 955-964.
  • Van de Vliert, E. (1997). Complex interpersonal conflict behaviour. Psychology Press: London

SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES

Year 2018, Volume: 10 Issue: 2, 0 - 0, 31.12.2018

Abstract

Conflict is typically the product of differences in values, attitudes and
expectations, together with clashes over resources and power. These factors are
often also used to explain conflict between different generations. With more and
more members of Generation Y entering the workforce and working alongside
members of Generation X and the younger cohort of the Baby Boomer generation,
so it is becoming increasingly important to understand their conflict-resolution
styles. This study focused on discerning South African Generation Y university
students’ predominant conflict-resolution approach. A self-reporting
questionnaire was distributed to a convenience sample of 279 Generation Y
students registered at two South African higher education institutions situated in
the Gauteng Province. The questionnaire included the extended five-component
Dutch Test for Conflict Handling (DUTCH). Data analysis involved principle
component analysis, reliability and validity analysis, descriptive statistics and an
independent-samples t-test. Principle component analysis yielded a fivecomponent solution in accordance with the literature. The Cronbach alpha values
for the five components ranged between 0.69 and 0.81, thereby suggesting
internal-consistency reliability. The mean inter-item correlations ranged from
0.36 to 0.51 for each extracted factor, and the Pearson's Product-Moment
correlation coefficients between factors were low to medium, which suggests that
convergent and discriminant validity may be assumed. The findings indicate that
Generation Y students’ predominant conflict-resolution style is the problemsolving approach, whilst their least favoured approach is yielding to others.
Concerning gender differences, the only statistically significant difference
between male and female participants was on the forcing conflict-resolution
approach, with males scoring a higher mean. South African Generation Y
students’ preference towards the problem-solving conflict-resolution approach suggests that they have a high concern for both themselves and others, and that,
as much as a situation allows, they will seek to create a win-win agreement,
whereby both their own and the aspirations of others are met.

References

  • Bourdieu, P. (1993). Sociology in question. Trans. Richard Nice. London: Sage. Chen, G.M. & Starosta, W.J. (1997). Chinese conflict management and resolution: overview and implications. Intercultural Communication Studies, 7(1), 1-17.
  • Chusmir, L.H. & Mills, J. (1989). Gender differences in conflict resolution styles of managers: At work and at home. Sex Roles, 20(3/4), 149-163.
  • Clark, L.A. & Watson, D. (1995). Constructing validity: Basic issues in objective scale development. Psychological Assessment, 7(3), 309-319.
  • Cohen, J. (1992). A Power Primer. Psychological Bulletin, 112(1), 155-162.
  • De Dreu, C.K.W, Evers, A., Beersma, B., Kluwer, E.S. & Nauta, A. (2001). A theory-based measure of conflict management strategies in the workplace. Journal of Organizational Behavior, 22(6), 645-668.
  • Deutsch, M. (1994). Constructive conflict resolution: Principles, training, and research. Journal of Social Issues, 50(1), pp.13-32.
  • Field, A. (2009). Discovering statistics using SPSS. 3rd ed. London: Sage.
  • Kilmann, R.H. & Thomas, K.W. (1977). Developing a forced-choice measure of conflict-handling behavior: The "MODE" instrument. Educational and Psychological Measurement, 37(2), 309-325.
  • Kilmann, R.H. & Thomas, K.W. (1978). Four perspectives on conflict management: An attributional framework for organizing descriptive and normative theory. Academy of Management Review, 3(1), 59-68.
  • Malhotra, N.K. (2010). Marketing research. An applied orientation. 6th ed. Upper Saddle River, NJ: Pearson Prentice-Hall.
  • Mannheim, K. (1952) [1927]. The problem of generations. (In Kecskemeti, P., ed. Essays on the sociology of knowledge. London: Routledge. p. 276-320.).
  • Markert, J. (2004). Demographics of age: generational and cohort confusion. Journal of Current Issues and Research in Advertising, 26(2), 12-25.
  • Messarra, L.C., Karkoulian, S. & El-Kassar, A.N. (2016). Conflict resolution styles and personality: The moderating effect of generation X and Y in a nonWestern context. International Journal of Productivity and Performance Management, 65(6), 792-810.
  • Meyer, N. & Surujlal, J. (2013). Managing conflict at work: A qualitative analysis of municipal sports officers’ views in Gauteng province, South Africa. African Journal for Physical, Health Education, Recreation and Dance, October (Supplement 2), 101-116.
  • Morris-Rothschild, B.K. & Brassard, M.R. (2006). Teachers’ conflict management styles: The role of attachment styles and classroom management efficacy. Journal of School Psychology, 44, 105-121.
  • Mukundan, S., Dhanya, M. & Saraswathyamma, K.P. (2013). A study on the conflict resolution styles of generation Y students in Indian context. International Journal of Global Business, 6(1), 81-90.
  • Ndubisi, N.O. (2013). Role of gender in conflict handling in the context of outsourcing service marketing. Psychology and Marketing, 30(1), 26–35.
  • Ortega y Gasset, J. (1961) [1923]. The modern theme. Trans. James Cleugh. New York, NY: Harper.
  • Pallant, J. (2010). SPSS survival manual: A step by step guide to data analysis using SPSS. 4th ed. England: Open University Press. Pruitt, D.G & Rubin, J. (2004). Social Conflict: Escalation, Stalemate and Settlement. 3rd ed. New York, NY: McGraw-Hill.
  • Rahim, M.A. & Magner, N.R. (1995). Confirmatory factor analysis of the styles of handling interpersonal conflict: First-order factor model and its invariance across groups. Journal of Applied Psychology, 80(1), 122-132.
  • Schewe, C.D. & Meredith, G.E. (2004). Segmenting global markets by generational cohorts: determining motivations by age. Journal of Consumer Behaviour, 16(1-3), 51-63.
  • Stevens, J. P. (2002). Applied multivariate statistics for the social sciences. 4th ed. Hillsdale, NJ: Erlbaum.
  • Strauss, W. & Howe, N. (1991). Generations: the history of America’s future, 1584 to 2069. New York, NY: Harper.
  • Tsai, J.S. & Chi, C.S. (2009). Influences of Chinese cultural orientations and conflict management styles on construction dispute resolving strategies. Journal of Construction Engineering and management, 135(10), 955-964.
  • Van de Vliert, E. (1997). Complex interpersonal conflict behaviour. Psychology Press: London
There are 25 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Ayesha Lian Bevan-dye This is me

Natanya Meyer This is me

Publication Date December 31, 2018
Published in Issue Year 2018 Volume: 10 Issue: 2

Cite

APA Bevan-dye, A. L., & Meyer, N. (2018). SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES. International Journal of Business and Management Studies, 10(2).
AMA Bevan-dye AL, Meyer N. SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES. IJBMS. December 2018;10(2).
Chicago Bevan-dye, Ayesha Lian, and Natanya Meyer. “SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES”. International Journal of Business and Management Studies 10, no. 2 (December 2018).
EndNote Bevan-dye AL, Meyer N (December 1, 2018) SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES. International Journal of Business and Management Studies 10 2
IEEE A. L. Bevan-dye and N. Meyer, “SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES”, IJBMS, vol. 10, no. 2, 2018.
ISNAD Bevan-dye, Ayesha Lian - Meyer, Natanya. “SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES”. International Journal of Business and Management Studies 10/2 (December 2018).
JAMA Bevan-dye AL, Meyer N. SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES. IJBMS. 2018;10.
MLA Bevan-dye, Ayesha Lian and Natanya Meyer. “SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES”. International Journal of Business and Management Studies, vol. 10, no. 2, 2018.
Vancouver Bevan-dye AL, Meyer N. SOUTH AFRICAN GENERATION Y STUDENTS’ CONFLICTRESOLUTION STYLES. IJBMS. 2018;10(2).