Reflections of Industry 4.0 To Management of Service Enterprises: Smart Hotels

Year 2018, Volume: 2 Issue: 2, 33 - 40, 24.12.2018

Emre Bilgin Sarı

https://doi.org/10.30625/ijctr.451722

Cited By: 8

Abstract

Service enterprises cannot avoid the necessity to
follow useful quests under the weight of competition con-ditions, although the
operation of them is challenging due to the basic characteristics of the
service. The development of technology also helps to outperform usage areas for
information technology service enterprises, which affect the operations of
production enterprises in the beginning. Today's technologies, which are
gathered under the title of Industry 4.0, find application areas in both
manufacturing and service enterprises with their business models. In this
study, the effects of the Industry 4.0 studies on the management of service
enterprises are investigated. In the case described in the case of intelligent
hotel, information on changing guest hospitality conditions and follow-up
dimensions are given.

Keywords

Industry 4.0, Service Enterprises Management, Smart Hotels

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