A holistic approach in business systems engineering: the Hitchins model in agricultural machinery manufacturing

Abstract

This study examines the Business Systems Engineering (BSE) approach within the framework of Hitchins’ Five-Layer Model, focusing on a leading tractor manufacturer in the agricultural machinery sector. Adopting a qualitative case study design as conceptualized by Yin (2009), the research analyzes the systemic integration of core business processes. The analysis is grounded in internal process cards and corporate sustainability reports, ensuring data triangulation to evaluate how a holistic analysis of design, procurement, industrialization, and after-sales processes contributes to corporate performance. Findings indicate that the BSE model enhances inter-process coordination, improves resource efficiency through Key Performance Indicator (KPI) optimizations, and supports strategic alignment with the United Nations Sustainable Development Goals (SDGs 8, 9, 12, and 17). The study concludes that the Hitchins model provides a robust methodological framework for achieving operational excellence and building sustainable corporate structures in complex manufacturing environments.

Keywords

• Business systems engineering
• Hitchins’ 5-layer model
• Agricultural machinery manufacturing
• Qualitative case study
• Sustainability

İş sistemleri mühendisliğinde bütüncül yaklaşım: tarım makineleri imalatında Hitchins modeli

Abstract

Bu çalışma, İş Sistemleri Mühendisliği (İSM) yaklaşımını Hitchins’in Beş Katmanlı Modeli çerçevesinde, tarım makineleri sektöründeki öncü bir traktör üreticisi üzerinden incelemektedir. Yin (2009) tarafından kavramsallaştırılan nitel durum çalışması desenini benimseyen araştırma, temel iş süreçlerinin sistemik entegrasyonunu analiz etmektedir. Analiz; tasarım, tedarik, endüstriyelleştirme ve satış sonrası süreçlerin bütüncül bir yaklaşımla ele alınmasının kurumsal performansa katkısını değerlendirmek amacıyla, işletme içi süreç kartları ve kurumsal sürdürülebilirlik raporları üzerinden veri üçgenlemesi yapılarak kurgulanmıştır. Bulgular; İSM modelinin süreçler arası koordinasyonu güçlendirdiğini, Anahtar Performans Göstergeleri (KPI) optimizasyonları aracılığıyla kaynak verimliliğini artırdığını ve Birleşmiş Milletler Sürdürülebilir Kalkınma Amaçları (SKA 8, 9, 12 ve 17) ile stratejik uyumu desteklediğini göstermektedir. Sonuç olarak, Hitchins modelinin karmaşık üretim ortamlarında operasyonel mükemmelliğe ulaşmak ve sürdürülebilir kurumsal yapılar inşa etmek için güçlü bir metodolojik çerçeve sunduğu tespit edilmiştir.

Keywords

• İş sistemleri mühendisliği
• Hitchins’in 5 aşamalı modeli
• Tarım makineleri sanayii
• Nitel durum çalışması
• Sürdürülebilirlik

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