THE STRATEGIC ROLE OF INFORMATION TECHNOLOGY IN EGOVERNMENT: A CASE OF NEPAL

Abstract

Information technology (IT) strategies are organized and long-term approaches to connect government with citizens. Federal, state, and local governments are investing in the development of IT strategies to promote their e-government goals. E-government improves and enhances the infrastructures and services provided to the citizens. The purpose of this paper is to investigate the strategic role of IT in egovernment. The findings of this study indicates that better configuration of IT strategies with different projects, clear legislation, implementation guidelines and standards are required. A detail analysis of citizen participation can be performed from literature, general practice, incentives and organization to highlight, investigate, and discuss major issues regarding the public participation challenges in e-government. This is an important IT implication in this paper that provides contribution to theory and practice of e-government. The major findings of this study are useful for decision makers, policy makers and also valuable for actual understanding of the needs of the citizens.

Keywords

• Information technology, e-government, strategy, information systems

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