A NEW METRIC SYSTEM FOR ASSESSMENT OF E-TRANSFORMATION

Abstract

Objective evaluation of e-transformation is crucial to shift governments’ e-performance to an advanced level. In this regard, the purpose of this paper is to introduce a new metric system, which takes into account core e-transformation measurement factors to be used for assessing nations’ performance in their adoption of e-transformation. The approach adopts a derived point of view, hence aims to establish a new e-transformation metric system comprising measures of prestigious e-transformation assessment studies. Existing methodologies conducting e-performance assessment have been analyzed and numerous indicators have been reviewed to extract widely recognized measurement factors. Built from literature, the system includes commonly utilized set of metrics under six measurement categories that have impact on e-transformation; “Technology Infrastructure”, “e-Society”, “Human Capital”, “Political and Regulatory Environment”, “Economy Environment”, “Online Services and Applications”. The system is empirically implemented for evaluation and justification. The paper presents implementation of the proposed model by revealing e-performance of thirty countries. Then, the paper demonstrates that proposed system is verified to be used to evaluate countries’ maturity in e-transformation based on implementation results. In other words, the paper confirms that new system has ability to produce e-performance scores highly correlating with those generated by prestigious research institutions.

Keywords

• e-Government Evaluation, e-Performance, e-Transformation Metric System

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