E-MUNICIPALITY FOR CITIZEN-ORIENTED ADMINISTRATION

Abstract

What is the relationship between democracy and e-government in general? More specifically; what is the relationship between democracy and e-municipality applications within the concept of e-government? On the contrary to the common discourse, which regards as if there is an explicit and direct relationship of the subject matter, ordinary citizens are not able to see that relationship, thus tend to hesitate to approach and eventually consider the entire e-government model as artificial. What underlies the failing point? The paper argues the axiom, which always considered as underlying and deemed appropriate in e-government discussions: “the immediate relation” between e-government and e-democracy. This is done by analyzing and then assembling all the single components of this relationship. The aim of this paper is draw attention to the lack of knowledge about citizens’ perception of e-government services today and eventually point out key factors for creating a change in the common perception towards a positive view while emphasizing that e-municipality for citizen-oriented administration would only be based on democratic atmosphere

Keywords

• e-government, e-municipality, citizen-oriented administration, public administration

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