A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY

Year 2019, , 150 - 165, 01.12.2019

Zafer Kılıç Vildan Ateş Aleksandar Erceg Sebastian Jablonskı

https://doi.org/10.34111/ijebeg.20191125

Abstract

This study aims to examine and compare the electronic government (e-government) services of Croatia, Poland and Turkey. In this study, e-government of three countries were examined with comparative case study method. A comparative case study conducted with using United Nation’s E-Government Survey 2018, academic studies, researches, reports, legal regulations and statistics. The e- Governments of the countries were examined under five headings. These were e-governments’ analysis, historical developments, legal regulations, services on the systems, users’ profiles, satisfaction surveys of the service. Firstly, the historical process of e-governments for each country was explained. Then, historical developments of e-government were explained for each country. The legal arrangements of the countries were identified. User profiles and services the countries provide were compared. As the final heading, it was inquired whether there was any satisfaction survey conducted by the countries. In the conclusion part, there will be suggestions based on the differences in e-governments of the countries.

Keywords

E-government, Comparative analysis, Croatia, Poland, Turkey

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