A SITUATION ANALYSIS FOR NORTHERN CYPRUS MUNICIPALITIES: KEY SUCCESS FACTORS FOR EFFECTIVE PARTICIPATION

Year 2016, Volume: 8 Issue: 2, 1 - 17, 01.12.2016

Tuğberk Kaya Tunç Medeni Mustafa Sağsan İ. Tolga Medeni Tuncer Asunakutlu

Abstract

In this research, the current e-participation features of the 28 municipalities in the
Turkish Republic of Northern Cyprus (TRNC) have been examined by using the
United Nations e-Government Survey with the intention of contributing to locallevel
electronic government and public administration studies. The survey scores
represent the e-participation maturity level for the electronic services that are
provided by the local governments. Based on these scores, the e-participation
maturity levels were then cross-checked with specific key success factors that
were identified in literature. The key success factors for the municipalities’
websites development were identified based upon the literature, which were then
compared within the findings. When the current situation was reviewed, it was
found that half of the municipalities in the Turkish Republic of Northern Cyprus
(TRNC) do have a website, however the features that are provided by these
websites need to be improved as the e-government concept is in the enhanced
stage. In addition, this research highlights key success factors such as revenue,
population, it capability and availability of an official United Nations (UN)
language of the top-ranked municipality websites, which can be used for
improving the e-participation maturity levels of the municipalities in TRNC and
other parts of the world.

Keywords

E-government , e-participation maturity level, citizen engagement, local government, mayors, key success factors

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