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A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE

Year 2013, Volume: 5 Issue: 2, 1 - 11, 01.12.2013

Abdulkadir Hızıroğlu Muazzez Pinar Yukay Bora Ourania Areta

Abstract

The previous work during the past decade in the area of performance management has underlined that focusing only on financial performance indicators when measuring business performance could be inadequate in today’s fierce competitive environment. Modern performance indicators, such as variety of the products and services, service quality, and customer satisfaction, have become more important for corporations, especially for the businesses operating in financial sector. This study provides an application of business performance management via taking into account non-financial performance indicators. The application is based on balanced scorecard methodology in which business intelligence technologies were utilised. The main aim of the study is to offer a methodology in order to improve operational performance. The empirical assessment of the methodology was carried out in a commercial bank operating in the Turkish financial sector. The results of the study indicated that the proposed methodology facilitated the company to increase some of its operational performance indicators including customer satisfaction, business processes and capacity, core competencies and efficiency of information technology usage. Therefore, it is believed that the empirical work that was carried out in this study can stand as an example for future balance scorecard applications in the same application domains

Keywords

Balanced Scorecard Non-financial Performance Indicators Internal Business Perspective Work Based Performance Management Business Intelligence

References

  • Al-Enizi, M. N., Innes, J., and Kouhy, R. (2006). “Non-Financial Performance Measurement in the Banking Sector: Four Grounded Theory Case Studies”, International Journal of Accounting, Auditing and Performance Evaluation, Vol. 3(3):pg.362-385.
  • Anderson, S.W. and Lanen, W. (1999). “Economic Transition, Strategy and the Evolution of
  • Management Accounting Practices: The Case of India”, Accounting, Organizations and Society, Vol. (5-6):pg.379-412. Banker, R D., Potter, G. and Srinivasan, D. (2000). “An Empirical Investigation of an Incentive Plan that Includes Non-Financial Performance Measures”, The Accounting Review, Vol. 75(1):pg.65-92.
  • Bourne, M. and Neely, A. (2002). “The Success and Failure of Performance Measurement Initiatives:
  • Perceptions of Participating Managers”, International Journal of Operations & Production Management, Vol. 22 (11):pg.1288-1310.
  • Kaplan, R. S. and Norton, D. P. (1996). Translating Strategy into Action: The Balanced Scorecard,
  • Harvard Business School Press, Boston. Kaplan, R. S. and Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets into Tangible
  • Outcomes, Harvard Business School Press, Boston. Fisher, J. (1995) “Use of non-financial performance measures”, In S.M. Young, Ed, Readings in
  • Management Accounting, Prentice Hall, Englewood Cliffs, NJ:pg.329-335. Fitzgerald, L., Johnston, R., Bringnall, T.J., Silvestro, R. and Voss, C. (1991). Performance mesaurement in service business. London: Gharted Institute of Management Accountants (CIMA).
  • Hussain, M and Hoque, Z. (2002). “Understanding Non-financial Performance Measurement
  • Practices in Japanese Banks: A New Institutional Sociology Perspective”, Accounting, Auditing & Accountability Journal, Vol. 15(2):pg.162-183. Hussain, M., Islam, M. M., Gunasekaran, A. and Maskooki, K. (2002). “Accounting Standards and Practices of Financial Institutions in GCC Countries”, Managerial Auditing Journal, Vol. (7):pg.350-362.
  • Ittner, C, D. and Larcker, D, F. (1998). “Innovations in Performance Measurement: Trends and Research Implications”, Journal of Management Accounting Research, Vol. 10:pg.205-238.
  • Kald M, Nilsson F. (2000). “Performance Measurement at Nordic Companies”, European
  • Management Journal, Vol. 18:pg.113-127. Kaplan, R and Norton, D. (1992). “The Balanced Scorecard Measures that Drive Performance”,
  • Harvard Business Review, Vol. 70(1):pg.71-79. Kaplan, R and Norton, D. (1996). “Using the Balanced Scorecard as a Strategic Management
  • System”, Harvard Business Review, Vol. 74 (1):pg.75-85. Kaplan, R and Norton, D. (2001). “Transforming the Balanced Scorecard from Performance
  • Measurement to Strategic Management”, Accounting Horizons, Vol. 15 (1):pg.87-104. Lorenzo, L. (2008). “Performance Measures from a Contingency Perspective: Field Evidence”, 31st
  • Annual Congress of the European Accounting Association, Rotterdam, April 23-25, European Accounting Association. Neely, A. (1999). “The Performance Measurement Revolution: Why Now and What Next?”,
  • International Journal of Operations & Production Management, Vol. 19(2):pg.205-228. Ostinelli, C and Toscano, G. (1994). “Putting Quality to Work in Banking through Management

Year 2013, Volume: 5 Issue: 2, 1 - 11, 01.12.2013

Abdulkadir Hızıroğlu Muazzez Pinar Yukay Bora Ourania Areta

Abstract

References

  • Al-Enizi, M. N., Innes, J., and Kouhy, R. (2006). “Non-Financial Performance Measurement in the Banking Sector: Four Grounded Theory Case Studies”, International Journal of Accounting, Auditing and Performance Evaluation, Vol. 3(3):pg.362-385.
  • Anderson, S.W. and Lanen, W. (1999). “Economic Transition, Strategy and the Evolution of
  • Management Accounting Practices: The Case of India”, Accounting, Organizations and Society, Vol. (5-6):pg.379-412. Banker, R D., Potter, G. and Srinivasan, D. (2000). “An Empirical Investigation of an Incentive Plan that Includes Non-Financial Performance Measures”, The Accounting Review, Vol. 75(1):pg.65-92.
  • Bourne, M. and Neely, A. (2002). “The Success and Failure of Performance Measurement Initiatives:
  • Perceptions of Participating Managers”, International Journal of Operations & Production Management, Vol. 22 (11):pg.1288-1310.
  • Kaplan, R. S. and Norton, D. P. (1996). Translating Strategy into Action: The Balanced Scorecard,
  • Harvard Business School Press, Boston. Kaplan, R. S. and Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets into Tangible
  • Outcomes, Harvard Business School Press, Boston. Fisher, J. (1995) “Use of non-financial performance measures”, In S.M. Young, Ed, Readings in
  • Management Accounting, Prentice Hall, Englewood Cliffs, NJ:pg.329-335. Fitzgerald, L., Johnston, R., Bringnall, T.J., Silvestro, R. and Voss, C. (1991). Performance mesaurement in service business. London: Gharted Institute of Management Accountants (CIMA).
  • Hussain, M and Hoque, Z. (2002). “Understanding Non-financial Performance Measurement
  • Practices in Japanese Banks: A New Institutional Sociology Perspective”, Accounting, Auditing & Accountability Journal, Vol. 15(2):pg.162-183. Hussain, M., Islam, M. M., Gunasekaran, A. and Maskooki, K. (2002). “Accounting Standards and Practices of Financial Institutions in GCC Countries”, Managerial Auditing Journal, Vol. (7):pg.350-362.
  • Ittner, C, D. and Larcker, D, F. (1998). “Innovations in Performance Measurement: Trends and Research Implications”, Journal of Management Accounting Research, Vol. 10:pg.205-238.
  • Kald M, Nilsson F. (2000). “Performance Measurement at Nordic Companies”, European
  • Management Journal, Vol. 18:pg.113-127. Kaplan, R and Norton, D. (1992). “The Balanced Scorecard Measures that Drive Performance”,
  • Harvard Business Review, Vol. 70(1):pg.71-79. Kaplan, R and Norton, D. (1996). “Using the Balanced Scorecard as a Strategic Management
  • System”, Harvard Business Review, Vol. 74 (1):pg.75-85. Kaplan, R and Norton, D. (2001). “Transforming the Balanced Scorecard from Performance
  • Measurement to Strategic Management”, Accounting Horizons, Vol. 15 (1):pg.87-104. Lorenzo, L. (2008). “Performance Measures from a Contingency Perspective: Field Evidence”, 31st
  • Annual Congress of the European Accounting Association, Rotterdam, April 23-25, European Accounting Association. Neely, A. (1999). “The Performance Measurement Revolution: Why Now and What Next?”,
  • International Journal of Operations & Production Management, Vol. 19(2):pg.205-228. Ostinelli, C and Toscano, G. (1994). “Putting Quality to Work in Banking through Management
There are 19 citations in total.

Details

Other ID JA23HJ75TM
Journal Section Articles
Authors

Abdulkadir Hızıroğlu This is me

Muazzez Pinar Yukay Bora This is me

Ourania Areta This is me

Publication Date December 1, 2013
Submission Date December 1, 2013
Published in Issue Year 2013 Volume: 5 Issue: 2

Cite

APA Hızıroğlu, A., Yukay Bora, M. P., & Areta, O. (2013). A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE. International Journal of EBusiness and EGovernment Studies, 5(2), 1-11.
AMA Hızıroğlu A, Yukay Bora MP, Areta O. A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE. IJEBEG. December 2013;5(2):1-11.
Chicago Hızıroğlu, Abdulkadir, Muazzez Pinar Yukay Bora, and Ourania Areta. “A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE”. International Journal of EBusiness and EGovernment Studies 5, no. 2 (December 2013): 1-11.
EndNote Hızıroğlu A, Yukay Bora MP, Areta O (December 1, 2013) A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE. International Journal of eBusiness and eGovernment Studies 5 2 1–11.
IEEE A. Hızıroğlu, M. P. Yukay Bora, and O. Areta, “A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE”, IJEBEG, vol. 5, no. 2, pp. 1–11, 2013.
ISNAD Hızıroğlu, Abdulkadir et al. “A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE”. International Journal of eBusiness and eGovernment Studies 5/2 (December 2013), 1-11.
JAMA Hızıroğlu A, Yukay Bora MP, Areta O. A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE. IJEBEG. 2013;5:1–11.
MLA Hızıroğlu, Abdulkadir et al. “A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE”. International Journal of EBusiness and EGovernment Studies, vol. 5, no. 2, 2013, pp. 1-11.
Vancouver Hızıroğlu A, Yukay Bora MP, Areta O. A BALANCED SCORECARD APPLICATION IN TURKISH FINANCIAL SECTOR USING BUSINESS INTELLIGENCE. IJEBEG. 2013;5(2):1-11.