INCORPORATE SOCIAL NETWORK SERVICES IN E-GOVERNMENT SOLUTIONS. THE CASE OF MACEDONIA

Year 2012, Volume: 4 Issue: 1, 23 - 35, 01.06.2012

Koste Budinoski Vladimir Trajkovik

Abstract

This paper presents the state of e-Government sophistication in R. Macedonia.
The survey is done using the 20 basic public e- services. A survey result showed
that further progress will need to be made on two – way interaction. Social
networks are seen as convenient mean for introducing two – way interaction,
social capital, transparency, anti-corruption, democracy, law enforcement, and
mainly trust and citizen inclusion and empowerment. We explored the potential
impacts of social media in e-Government and introduced a new 6th stage of
sophistication into the maturity model called ‘Citizen Inclusion’. This stage refers
to citizen inclusion and empowerment into e-Government using social network
services and provides citizens with ability to feed-back on how government
operates.

Keywords

E-Government, Benchmarking, Social Networks

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