VALIDATION OF CONTENT MANAGEMENT SYSTEMS: USERS EXPERIENCES

Year 2018, Volume: 10 Issue: 1, 143 - 156, 01.01.2018

Phumza Makgato-khunou Sello Mokoena

Abstract

A content management system is ubiquitous and trouble-free in managing
accurate, up-to-date, easily accessible and systematically organised information.
The main aim of this study was to explore the perceptions of the e-Learning
officials regarding the quality of content populated in the content management
system (CMS) of the e-Learning unit of Gauteng Department of Education
(GDE). This study used the Information Systems Success Model (ISSM) to
validate user experiences. A mixed methods research approach incorporated a
questionnaire and a series of focus group interviews to explore the perceptions of
the e-Learning officials. The study used convenience sampling to select a sample
of 15 e-Learning managers (Deputy Chief Education Specialists) and 30 eLearning subordinates (Senior Education Specialists). The findings revealed that
the information in the CMS was relevant and that all the activities in the eLearning unit were performed as expected. Furthermore, the instructions to
navigate the system were clear. This study gives a better insight into how the
quality of information within a system is understood during development and
evaluation. This contribution adds to the literature on e-Learning and could be
used as a guideline for ensuring the quality of information in systems content
development.

Keywords

Digital, e-Learning, content management system, information quality, Information System Success Model

References

• Al-Samarraie, H., Teo, T. and Abbas, M., 2013. Can structured representation enhance students' thinking skills for better understanding of E-learning content? Computers & Education, 69, pp.463-473.
• Babbie, E. and Mouton, J., 2007. Qualitative methods of data sampling. The Practice of Social Research, 7, pp.187-193.
• Bagarukayo, E. and Kalema, B., 2015. Evaluation of eLearning usage in South African universities: A critical review. International Journal of Education and Development using ICT, 11(2).
• Brink, H. 2010. Fundamentals of research methodology for health care professionals. 2nd ed. Cape Town: Juta.
• Cohen, L., Manion, L., and Morrison, K. 2007. Research methods in education. 6th ed. London; New York: Routledge Falmer.
• Creswell, J.W. and Creswell, J.D., 2017. Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
• Danaj, L., Dumi, A., Zejneli, I. and Çelo, E., 2013. The improvement of capacity of administrative and local government using the strategic planning of E-Learning in Albania. Procedia-Social and Behavioral Sciences, 75, pp.1-9.
• DeLone, W.H. and McLean, E.R., 2003. The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems, 19(4), pp.9-30.
• DeLone, W.H. and Mclean, E.R., 2004. Measuring e-commerce success:Applying the DeLone & McLean information systems success model. International Journal of electronic commerce, 9(1), pp.31-47.
• Detlor, B., Hupfer, M.E., Ruhi, U., and Zhao, L., 2013. Information quality and community municipal portal use. Government Information Quarterly, 30(1),pp.23-32.
• Gagne, R.M., Wager, W.W., Golas, K.C., Keller, J.M. and Russell, J.D., 2005. Principles of instructional design. Performance Improvement, 44(2), pp.44-46.
• Gorla, N., Somers, T.M. and Wong, B., 2010. Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems, 19(3), pp.207-228.
• Hong, J.C., Tai, K.H., Hwang, M.Y., Kuo, Y.C. and Chen, J.S., 2017. Internet cognitive failure relevant to users' satisfaction with content and interface design to reflect continuance intention to use a government e-learning system. Computers in Human Behavior, 66, pp.353-362.
• Joomla.Org. 2013. Joomla downloads. Available at: <https://downloads.joomla.org/cms/joomla15/1-5-0> Accessed 13 March 2014.
• Kaluža, M., Vukelić, B. and Rojko, T., 2016. Content management system security. Zbornik Veleučilišta u Rijeci, 4(1), pp.29-44.
• Lim, C.H. and Kim, K.J., 2014. Information service blueprint: A service blueprinting framework for information-intensive services. Service Science, 6(4), pp.296-312.
• LoBiondo-Wood, G. and Haber, J., 2006. Nursing research: Methods and critical appraisal for evidence-based practice. 6th ed. St. Louis, MO: Mosby Elsevier.
• LoBiondo-Wood, G. and Haber, J., 2010. Integrating the processes of research and evidence-based practice. Nursing research: methods and critical appraisal for evidence-based practice,, pp.5-26.
• Marutha, N.S. and Ngulube, P., 2018. Enterprise content management system implementation readiness to improve medical records management in Limpopo Province, Doctoral Thesis, University of South Africa, Pretoria, South Africa.
• Liu, Y., Li, H. and Hu, F., 2013. Website attributes in urging online impulse purchase: An empirical investigation on consumer perceptions. Decision Support Systems, 55(3), pp.829-837.
• Miles, M.B., Huberman, A.M. and Saldana, J., 2013. Qualitative data analysis.Sage.
• Muries, B. and Masele, J.J., 2017. Explaining Electronic Learning Management Systems (ELMS) Continued Usage Intentions among Facilitators in Higher Education Institutions (HEIs) in Tanzania. International Journal of Education and Development using Information and Communication Technology, 13(1), pp.123-141.
• Nagunwa, T. and Lwoga, E., 2013. Developing an eLearning strategy to implement medical competency based curricula: experiences from Muhimbili University of Health and Allied Sciences. International Journal of Education and Development using ICT, 8(3), pp.7-21.
• Naidoo, V., 2017. E-learning and management education at African universities. In: Management Education for Global Leadership (pp. 181-201). IGI Global.
• Petter, S., DeLone, W. and McLean, E., 2008. Measuring information systems success: models, dimensions, measures, and interrelationships. European journal of information systems, 17(3), pp.236-263.
• Polit, D.F. and Beck, C.T., 2006. The content validity index: are you sure you know what's being reported? Critique and recommendations. Research in nursing & health, 29(5), pp.489-497.
• Russell, K., 2014. Examining how web designers’ activity systems address accessibility: Activity theory as a guide. University of Washington: Washington, DC.
• Rodrigues, G., Sarabdeen, J. and Balasubramanian, S., 2016. Factors that influence consumer adoption of e-government services in the UAE: A UTAUT model perspective. Journal of Internet Commerce, 15(1), pp.18-39.
• Steinberg, K.S., Bringle, R.G. and McGuire, L.E., 2012. Attributes of high-quality research on service learning. P. Clayton, R. Bringle & J. Hatcher, Research on service learning, 2, pp.27-56.
• Stoffregen, J., Pawlowski, J.M. and Pirkkalainen, H., 2015. A barrier framework for open E-Learning in public administrations. Computers in Human Behavior, 51, pp.674-684.
• Streubert, H.J. and Carpenter, D.R., 2011. Qualitative research in nursing: Advancing the humanistic imperative. Lippincott Williams & Wilkins.
• Suwawi, D.D.J., Darwiyanto, E. and Rochmani, M., 2015, May. Evaluation of academic website using ISO/IEC 9126. In: Information and Communication Technology (ICoICT), 2015 3rd International Conference on, pp. 222-227. IEEE.
• Tesch, R., 2013. Qualitative research: Analysis types and software. Routledge.
• Urbach, N., & Müller, B., 2012. The updated DeLone & McLean model of information systems success. In: Dwivedi, Y. K., Wade, M., & Schneberger, S. L. eds. Information systems theory explaining and predicting our digital society. Vol. 1. New York, NY: Springer, pp. 1–18.
• Wang, Y.S., Wang, H.Y. and Shee, D.Y., 2007. Measuring e-learning systems success in an organizational context: Scale development and validation. Computers in Human Behavior, 23(4), pp.1792-1808.
• Wiersma, W. & Jurs, S. G., 2009. Research methods in education: An introduction. 9th ed. Boston, MA: Pearson.
• Yin, R. K. 2009. Case study research: Design and methods. Thousand Oaks, CA:Sage.