DETERMINANTS OF INTENTION TO USE GOVERNMENT WEB SITES IN KYRGYZ REPUBLIC

Year 2018, Volume: 10 Issue: 2, 30 - 45, 01.06.2018

Rita Ismailova , Gulshat Muhametjanova

Abstract

The use of internet technologies by governments increases day by day. Since citizens are the active users of the services, provided by governments via Internet, the goal of this study is to determine the factors that influence intention to use government e-services in the Kyrgyz Republic. In this study, effects of use intentions, perceived usefulness and perceived ease of use, defined by Technology Acceptance Model (TAM), Relative Advantage, Compatibility and Image, defined by Diffusion of Innovation Model (DOI) and Trustworthiness Model were examined. In addition, for the research model, the relevant constructs from Unified Theory of Acceptance and Use of Technology (UTAUT) were combined. In the research, we used a qualitative analysis utilizing questionnaires among citizens of Bishkek city, the capital of the Kyrgyz Republic.The results showed that in case of the Kyrgyz Republic, of all factors, including demographic profiles, perceived ease of use of e-services and compatibility of using web technologies with citizens’ lifestyle are the main factors influencing their intention to use government e-services.

Keywords

e-government, Technology Acceptance Model, Diffusion of Innovation Model, Unified Theory of Acceptance and Use of Technology, Trustworthiness Model, Kyrgyz Republic

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