Research Article
BibTex RIS Cite

A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY

Year 2019, Volume: 11 Issue: 2, 150 - 165, 01.12.2019
https://doi.org/10.34111/ijebeg.20191125

Abstract

This study aims to examine and compare the electronic government (e-government) services of Croatia, Poland and Turkey. In this study, e-government of three countries were examined with comparative case study method. A comparative case study conducted with using United Nation’s E-Government Survey 2018, academic studies, researches, reports, legal regulations and statistics. The e- Governments of the countries were examined under five headings. These were e-governments’ analysis, historical developments, legal regulations, services on the systems, users’ profiles, satisfaction surveys of the service. Firstly, the historical process of e-governments for each country was explained. Then, historical developments of e-government were explained for each country. The legal arrangements of the countries were identified. User profiles and services the countries provide were compared. As the final heading, it was inquired whether there was any satisfaction survey conducted by the countries. In the conclusion part, there will be suggestions based on the differences in e-governments of the countries.

References

  • Afyonluoğlu, Mustafa (2018), E-Government Regulations, http://afyonluoglu.org/e-devlet/edevlet/,[Accessed 15.01.2019].
  • Alshomrani, Saleh (2012), “A comparative study on United Nations e-government indicators between Saudi Arabia and USA”, Journal of Emerging Trends in Computing and Information Sciences, Vol. 3, No. 3, pp. 411-420.
  • Chen, Yining N., Chen, H. M., Huang, W. and Ching, Russel K.H. (2006), “E-Government Strategies in Developed and Developing Countries: An Implementation Framework and Case Study”, Journal of Global Information Management (JGIM), Vol.14, No.1, pp. 24.
  • Danziger, John N. and Andersen, Kim Norman (2002). “The impacts of information technology on public administration: An analysis of empirical research from the “golden age” of transformation”, International Journal of Public Administration, Vol. 25, No.5, pp.591−627.
  • European Union (2016), E-Government in Turkey, https://joinup.ec.europa.eu/sites/default/files/inline-files/eGovernment%20in%20Turkey%20-%20February%202016%20-%20Edition%2013_00_v3_02.pdf, [Accessed 13.02.2019]
  • European Union (2018), E-Government in Turkey, https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018, [Accessed 19.01.2019].
  • Imed, Boughzala, Marijn Janssen and Assar, Said (2015), Case Studies in e-Government 2.0: Changing Citizen Relationships, Springer.
  • Jonathan, Oluranti, Ayo, Charles and Misra, Sanjay (2015), A Comparative study of E-Government Successful Implementation Between Nigeria and Republic of Korea, In Asia-Pacific World Congress on Computer Science and Engineering, IEEE, pp. 1-17.
  • Köse, Tahsin (2019), Gender and Use of E-Government Services in Turkey: E-Government in Turkey. In Gender Gaps and the Social Inclusion Movement in ICT, IGI Global.
  • Matei, Ani I. and Savulescu, Carmen (2011), E-Government in the Balkans: Comparative Study, Economica Publishing House.
  • Medeni, Tunç., Erdem, Alpay., Osman, Ibrahim H., Anouze, Abdel Latef., Irani, Zahir., & Lee, Habin, Balcı, Asım, Weerakkody, Vishanth (2011, March),Information Society Strategy & E-Government Gateway Development in Turkey: Moving Towards Integrated Processes And Personalized Services. In tGov Workshop ’11, March 17–18 2011, Brunel University, West London, United Kingdom.
  • Offical Gazette (2014b), Decree on the Establishment of the Public Register for Coordination of Projects on the State Information Infrastructure, https://narodne-novine.nn.hr/clanci/sluzbeni/2014_11_134_2542.html, [Accessed 10.01.2019]
  • Official Gazette (2014a), Law on the State Information Infrastructure, https://narodne-novine.nn.hr/clanci/sluzbeni/2014_07_92_1840.html, [Accessed 10.01. 2019]
  • Official Gazette (2017), Decree on organizational and technical standards for connecting to government information infrastructure, NN 134/2017, available at https://narodne-novine.nn.hr/clanci/sluzbeni/2014_11_134_2542.html, [Accessed 13.01.2019]
  • Osman, Ibrahim. H., Anouze, Abdel Latef, Irani, Zahir, Lee, Habin, Medeni, Tunç D., & Weerakkody, Vishanth. (2019), “A Cognitive Analytics Management Framework For The Transformation of Electronic Government Services From Users’ Perspective To Create Sustainable Shared Values”, European Journal of Operational Research, https://doi.org/10.1016/j.ejor.2019.02.018.
  • Turkey E-Government Portal (2019), E-Government Portal of Turkey, https://giris.turkiye.gov.tr/Giris/, [Accessed 15.01.2019].
  • Turkisch Statistical Institute (2015), Information and Communication Technology (ICT) Usage Survey on Households and Individuals, 2015, http://www.turkstat.gov.tr/PreHaberBultenleri.do%3Fid=18660, [Accessed 12.01.2019].
  • United Nations (2019), UN E-Government Survey 2018, https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018, [Accessed 19.01.2019].
  • United Nations (2019), UN E-Government Survey 2016, https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2016, [Accessed 19.01.2019].
  • Zefferer, Thomas, (2011), E-government services in Europe – a comparison of seven countries, https://www.vodafone-institut.de/wp-content/uploads/2015/09/VFI_eGovServices_EN.pdf, [Accessed 15.02.2019]
Year 2019, Volume: 11 Issue: 2, 150 - 165, 01.12.2019
https://doi.org/10.34111/ijebeg.20191125

Abstract

References

  • Afyonluoğlu, Mustafa (2018), E-Government Regulations, http://afyonluoglu.org/e-devlet/edevlet/,[Accessed 15.01.2019].
  • Alshomrani, Saleh (2012), “A comparative study on United Nations e-government indicators between Saudi Arabia and USA”, Journal of Emerging Trends in Computing and Information Sciences, Vol. 3, No. 3, pp. 411-420.
  • Chen, Yining N., Chen, H. M., Huang, W. and Ching, Russel K.H. (2006), “E-Government Strategies in Developed and Developing Countries: An Implementation Framework and Case Study”, Journal of Global Information Management (JGIM), Vol.14, No.1, pp. 24.
  • Danziger, John N. and Andersen, Kim Norman (2002). “The impacts of information technology on public administration: An analysis of empirical research from the “golden age” of transformation”, International Journal of Public Administration, Vol. 25, No.5, pp.591−627.
  • European Union (2016), E-Government in Turkey, https://joinup.ec.europa.eu/sites/default/files/inline-files/eGovernment%20in%20Turkey%20-%20February%202016%20-%20Edition%2013_00_v3_02.pdf, [Accessed 13.02.2019]
  • European Union (2018), E-Government in Turkey, https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018, [Accessed 19.01.2019].
  • Imed, Boughzala, Marijn Janssen and Assar, Said (2015), Case Studies in e-Government 2.0: Changing Citizen Relationships, Springer.
  • Jonathan, Oluranti, Ayo, Charles and Misra, Sanjay (2015), A Comparative study of E-Government Successful Implementation Between Nigeria and Republic of Korea, In Asia-Pacific World Congress on Computer Science and Engineering, IEEE, pp. 1-17.
  • Köse, Tahsin (2019), Gender and Use of E-Government Services in Turkey: E-Government in Turkey. In Gender Gaps and the Social Inclusion Movement in ICT, IGI Global.
  • Matei, Ani I. and Savulescu, Carmen (2011), E-Government in the Balkans: Comparative Study, Economica Publishing House.
  • Medeni, Tunç., Erdem, Alpay., Osman, Ibrahim H., Anouze, Abdel Latef., Irani, Zahir., & Lee, Habin, Balcı, Asım, Weerakkody, Vishanth (2011, March),Information Society Strategy & E-Government Gateway Development in Turkey: Moving Towards Integrated Processes And Personalized Services. In tGov Workshop ’11, March 17–18 2011, Brunel University, West London, United Kingdom.
  • Offical Gazette (2014b), Decree on the Establishment of the Public Register for Coordination of Projects on the State Information Infrastructure, https://narodne-novine.nn.hr/clanci/sluzbeni/2014_11_134_2542.html, [Accessed 10.01.2019]
  • Official Gazette (2014a), Law on the State Information Infrastructure, https://narodne-novine.nn.hr/clanci/sluzbeni/2014_07_92_1840.html, [Accessed 10.01. 2019]
  • Official Gazette (2017), Decree on organizational and technical standards for connecting to government information infrastructure, NN 134/2017, available at https://narodne-novine.nn.hr/clanci/sluzbeni/2014_11_134_2542.html, [Accessed 13.01.2019]
  • Osman, Ibrahim. H., Anouze, Abdel Latef, Irani, Zahir, Lee, Habin, Medeni, Tunç D., & Weerakkody, Vishanth. (2019), “A Cognitive Analytics Management Framework For The Transformation of Electronic Government Services From Users’ Perspective To Create Sustainable Shared Values”, European Journal of Operational Research, https://doi.org/10.1016/j.ejor.2019.02.018.
  • Turkey E-Government Portal (2019), E-Government Portal of Turkey, https://giris.turkiye.gov.tr/Giris/, [Accessed 15.01.2019].
  • Turkisch Statistical Institute (2015), Information and Communication Technology (ICT) Usage Survey on Households and Individuals, 2015, http://www.turkstat.gov.tr/PreHaberBultenleri.do%3Fid=18660, [Accessed 12.01.2019].
  • United Nations (2019), UN E-Government Survey 2018, https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2018, [Accessed 19.01.2019].
  • United Nations (2019), UN E-Government Survey 2016, https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2016, [Accessed 19.01.2019].
  • Zefferer, Thomas, (2011), E-government services in Europe – a comparison of seven countries, https://www.vodafone-institut.de/wp-content/uploads/2015/09/VFI_eGovServices_EN.pdf, [Accessed 15.02.2019]
There are 20 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Zafer Kılıç This is me 0000-0003-2700-6624

Vildan Ateş This is me 0000-0002-8855-8556

Aleksandar Erceg This is me 0000-0002-1141-1919

Sebastian Jablonskı This is me 0000-0002-1591-1662

Publication Date December 1, 2019
Submission Date April 3, 2019
Published in Issue Year 2019 Volume: 11 Issue: 2

Cite

APA Kılıç, Z., Ateş, V., Erceg, A., Jablonskı, S. (2019). A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY. International Journal of EBusiness and EGovernment Studies, 11(2), 150-165. https://doi.org/10.34111/ijebeg.20191125
AMA Kılıç Z, Ateş V, Erceg A, Jablonskı S. A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY. IJEBEG. December 2019;11(2):150-165. doi:10.34111/ijebeg.20191125
Chicago Kılıç, Zafer, Vildan Ateş, Aleksandar Erceg, and Sebastian Jablonskı. “A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY”. International Journal of EBusiness and EGovernment Studies 11, no. 2 (December 2019): 150-65. https://doi.org/10.34111/ijebeg.20191125.
EndNote Kılıç Z, Ateş V, Erceg A, Jablonskı S (December 1, 2019) A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY. International Journal of eBusiness and eGovernment Studies 11 2 150–165.
IEEE Z. Kılıç, V. Ateş, A. Erceg, and S. Jablonskı, “A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY”, IJEBEG, vol. 11, no. 2, pp. 150–165, 2019, doi: 10.34111/ijebeg.20191125.
ISNAD Kılıç, Zafer et al. “A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY”. International Journal of eBusiness and eGovernment Studies 11/2 (December 2019), 150-165. https://doi.org/10.34111/ijebeg.20191125.
JAMA Kılıç Z, Ateş V, Erceg A, Jablonskı S. A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY. IJEBEG. 2019;11:150–165.
MLA Kılıç, Zafer et al. “A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY”. International Journal of EBusiness and EGovernment Studies, vol. 11, no. 2, 2019, pp. 150-65, doi:10.34111/ijebeg.20191125.
Vancouver Kılıç Z, Ateş V, Erceg A, Jablonskı S. A COMPARATIVE ANALYSIS OF E-GOVERNMENT SERVICES OF CROTIA, POLAND AND TURKEY. IJEBEG. 2019;11(2):150-65.