EN
Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions
Abstract
Zakat is one of the five basic pillars in Islam and it is obligatory to all Muslims. Zakat is a system that can alleviate poverty in order to decrease the gap among rich and poor. If zakat can be managed effectively, the collection of zakat can be maximized compared to income tax collection. Thus, this article is an early study proposing a research model to examine the factors that influence stakeholder trust in zakat institutions. This is due to the lack of previous studies about stakeholder trust in zakat perspective. An extensive literature review method was utilized to identify and analyze the relevant literature in order to propose the model. This paper is discussing three factors which are reputation, satisfaction of zakat distribution, and service quality. Theoretical and practical of the paper as well as suggestions for future research were also discussed.
Keywords
Details
Primary Language
English
Subjects
Economics
Journal Section
Conference Paper
Publication Date
October 1, 2016
Submission Date
October 1, 2016
Acceptance Date
-
Published in Issue
Year 2016 Volume: 6 Number: 7
APA
Zainal, H., Bakar, A. A., & Saad, R. A. J. (2016). Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. International Journal of Economics and Financial Issues, 6(7), 72-76. https://izlik.org/JA25PC24PT
AMA
1.Zainal H, Bakar AA, Saad RAJ. Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. IJEFI. 2016;6(7):72-76. https://izlik.org/JA25PC24PT
Chicago
Zainal, Hafizah, Azizi Abu Bakar, and Ram Al Jaffri Saad. 2016. “Reputation, Satisfaction of Zakat Distribution, and Service Quality As Determinant of Stakeholder Trust in Zakat Institutions”. International Journal of Economics and Financial Issues 6 (7): 72-76. https://izlik.org/JA25PC24PT.
EndNote
Zainal H, Bakar AA, Saad RAJ (October 1, 2016) Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. International Journal of Economics and Financial Issues 6 7 72–76.
IEEE
[1]H. Zainal, A. A. Bakar, and R. A. J. Saad, “Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions”, IJEFI, vol. 6, no. 7, pp. 72–76, Oct. 2016, [Online]. Available: https://izlik.org/JA25PC24PT
ISNAD
Zainal, Hafizah - Bakar, Azizi Abu - Saad, Ram Al Jaffri. “Reputation, Satisfaction of Zakat Distribution, and Service Quality As Determinant of Stakeholder Trust in Zakat Institutions”. International Journal of Economics and Financial Issues 6/7 (October 1, 2016): 72-76. https://izlik.org/JA25PC24PT.
JAMA
1.Zainal H, Bakar AA, Saad RAJ. Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. IJEFI. 2016;6:72–76.
MLA
Zainal, Hafizah, et al. “Reputation, Satisfaction of Zakat Distribution, and Service Quality As Determinant of Stakeholder Trust in Zakat Institutions”. International Journal of Economics and Financial Issues, vol. 6, no. 7, Oct. 2016, pp. 72-76, https://izlik.org/JA25PC24PT.
Vancouver
1.Hafizah Zainal, Azizi Abu Bakar, Ram Al Jaffri Saad. Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. IJEFI [Internet]. 2016 Oct. 1;6(7):72-6. Available from: https://izlik.org/JA25PC24PT