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Year 2016, Volume: 6 Issue: 7, 72 - 76, 01.10.2016

Hafizah Zainal Azizi Abu Bakar Ram Al Jaffri Saad

Abstract

Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions

Year 2016, Volume: 6 Issue: 7, 72 - 76, 01.10.2016

Hafizah Zainal Azizi Abu Bakar Ram Al Jaffri Saad

Abstract

Zakat is one of the five basic pillars in Islam and it is obligatory to all Muslims. Zakat is a system that can alleviate poverty in order to decrease the gap among rich and poor. If zakat can be managed effectively, the collection of zakat can be maximized compared to income tax collection. Thus, this article is an early study proposing a research model to examine the factors that influence stakeholder trust in zakat institutions. This is due to the lack of previous studies about stakeholder trust in zakat perspective. An extensive literature review method was utilized to identify and analyze the relevant literature in order to propose the model. This paper is discussing three factors which are reputation, satisfaction of zakat distribution, and service quality. Theoretical and practical of the paper as well as suggestions for future research were also discussed.

Keywords

trust zakat institutions reputation satisfaction of zakat distribution service quality

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Details

Primary Language English
Subjects Economics
Other ID JA44ZM65CZ
Journal Section Research Article
Authors

Hafizah Zainal This is me

Azizi Abu Bakar This is me

Ram Al Jaffri Saad This is me

Publication Date October 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 7

Cite

APA Zainal, H., Bakar, A. A., & Saad, R. A. J. (2016). Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. International Journal of Economics and Financial Issues, 6(7), 72-76.
AMA Zainal H, Bakar AA, Saad RAJ. Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. IJEFI. October 2016;6(7):72-76.
Chicago Zainal, Hafizah, Azizi Abu Bakar, and Ram Al Jaffri Saad. “Reputation, Satisfaction of Zakat Distribution, and Service Quality As Determinant of Stakeholder Trust in Zakat Institutions”. International Journal of Economics and Financial Issues 6, no. 7 (October 2016): 72-76.
EndNote Zainal H, Bakar AA, Saad RAJ (October 1, 2016) Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. International Journal of Economics and Financial Issues 6 7 72–76.
IEEE H. Zainal, A. A. Bakar, and R. A. J. Saad, “Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions”, IJEFI, vol. 6, no. 7, pp. 72–76, 2016.
ISNAD Zainal, Hafizah et al. “Reputation, Satisfaction of Zakat Distribution, and Service Quality As Determinant of Stakeholder Trust in Zakat Institutions”. International Journal of Economics and Financial Issues 6/7 (October 2016), 72-76.
JAMA Zainal H, Bakar AA, Saad RAJ. Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. IJEFI. 2016;6:72–76.
MLA Zainal, Hafizah et al. “Reputation, Satisfaction of Zakat Distribution, and Service Quality As Determinant of Stakeholder Trust in Zakat Institutions”. International Journal of Economics and Financial Issues, vol. 6, no. 7, 2016, pp. 72-76.
Vancouver Zainal H, Bakar AA, Saad RAJ. Reputation, Satisfaction of Zakat Distribution, and Service Quality as Determinant of Stakeholder Trust in Zakat Institutions. IJEFI. 2016;6(7):72-6.