JUSTICE IN THE WORKPLACE: THE INFLUENCE OF PROCEDURAL, DISTRIBUTIVE AND INTERACTIONAL JUSTICE ON ORGANISATIONAL CITIZENSHIP BEHAVIOUR AMONG EMPLOYEES IN THE POLICE SERVICE

Abstract

Organisational justice has received a fair amount of attention in business environments. The study investigated employees’ perceptions of organisational justice and their effects on organisational citizenship behaviour at the SAPS Academy, Paarl, South Africa. Using a quantitative research paradigm and an exploratory research method, 226 employees were sampled through a structured questionnaire. Systematic sampling was used to ensure that the sample accurately reflected the larger population (N=457). The correlation analysis revealed that all three dimensions of organisational justice are related significantly and positively to organisational citizenship behaviour. Through regression analysis organisational justice showed a strong predictive relationship with organisational citizenship behaviour. The study demonstrated that employees show a greater propensity to engage in organisational citizenship behaviour when they are able to form positive perceptions of procedural, distributive and interactional justice. The study established that there are major differences between the expectations of employees and managerial actions, which suggest that there are different areas to explore and different types of activities to undertake in order to successfully enhance employees’ perceptions of organisational justice and reinforce organisational citizenship behaviour in the academy.

Keywords

• Organisational justice, Procedural justice, Distributive justice, Organisational commitment

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