PERCEPTIONS OF THE PSYHOLOGICAL CONTRACT IN WORKING LIFE AND AN APPLICATION IN THE SERVICE SECTOR

Year 2016, Volume: 8 Issue: 2, 28 - 52, 01.12.2016

Şenol Yaprak Ender T. Helvacıoğlu

Abstract

Unlike employment agreement, psychological contract comprises not only both
sides of the covenant in an employment relation but also involves the promises
and obligations being dependent on all types of perceived spoken messages,
attitudes, and behaviours between the parties. As the individuals in various ways
can form this perception, the results during the process and the reflections to the
working life may display differences. The purpose of this study is to investigate
the impacts of the psychological contract on the relationship between employee
and employers. It is also within the scope of this study to evaluate the effects of
the demographic characteristics such as gender, age, marital status, academic
background, job tenure on psychological contract. In this study, firstly, the term
“psychological contract” is examined, then employees’ ideas related to
psychological contract are tried to be identified in health facilities and retailing
sector in which flexible working is intensely implemented. The analyses of data
collected from the questionnaires have revealed the employees’ opinions about the
issues within the context of psychological contract. When the results of this study
are assessed, it is concluded that demographic characteristics stated by the
participants did not show any significant variation in the perception of both
organizational and employees’ commitments.

Keywords

Pschological Contract, Service Sector, Contract Commitment.

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