SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS

Year 2019, Volume: 3 Issue: 2, 113 - 124, 17.12.2019

Ebru Gözen

Abstract

ABSTRACT

The
industrialization process has started the evolve fourth time with the new
generation of information and communication technologies. It is inevitable that
smart cities will provide services through the official application (app) due
to gain competitive advantage and especially Z generation citizens actively
using technology. In Turkey, some cities have now started to serve through the
official application. However, there are paucity of studies on the services
provided by the applications and the opinions of the users. Therefore, the aim
of the study is to examine the official applications of the first five major
cities of Turkey (Istanbul, Ankara, Izmir, Bursa, Antalya) and to give
suggestions. According to the results, the most offered services are city
guide, wifi points, social facilities, public transport, pharmacies. When the
comments of the five cities’ applications are evaluated in general, it can be
said that the users mostly complain that the applications are sometimes broken.

Keywords: Industry
4.0, Smart city, Official applications

ENDÜSTRİ 4.0 KAPSAMINDA AKILLI ŞEHİRLER: RESMİ MOBİL UYGULAMALARIN ANALİZİ

Abstract

ÖZET

Sanayileşme
süreci, yeni nesil bilgi ve iletişim teknolojileri ile dördüncü kez evrilmeye başlamıştır.
Akıllı şehirlerin, rekabet avantajı ve özellikle teknolojiyi aktif kullanan Z
kuşağı vatandaşları nedeniyle resmi akıllı mobil uygulamalar aracılığıyla
hizmet sunması kaçınılmazdır. Türkiye'de bazı şehirler resmi mobil uygulama
yoluyla hizmet vermeye başlamıştır. Ancak, uygulamaların sunduğu hizmetler ve
kullanıcıların görüşleri konusunda az sayıda çalışma bulunmaktadır. Bu nedenle
çalışmanın amacı, Türkiye'nin ilk beş büyük şehrinin (İstanbul, Ankara, İzmir,
Bursa, Antalya) resmi amobil uygulamlarını incelemek ve önerilerde bulunmaktır.
Elde edilen sonuçlara göre en çok sunulan hizmetler şehir rehberi, wifi
noktaları, sosyal tesisler, toplu taşıma, eczanelerdir. Beş şehrin mobil
uygulama yorumları genel olarak değerlendirildiğinde, kullanıcıların çoğunlukla
uygulamaların bazen çalımadığından şikâyet ettiği söylenebilir.

Anahtar Kelimeler: Endüstri 4.0, Akıllı şehir, Resmi uygulamalar

Keywords

Industry 4.0, Smart city, Official applications

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