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SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS

Year 2019, Volume: 3 Issue: 2, 113 - 124, 17.12.2019

Abstract

ABSTRACT

The
industrialization process has started the evolve fourth time with the new
generation of information and communication technologies. It is inevitable that
smart cities will provide services through the official application (app) due
to gain competitive advantage and especially Z generation citizens actively
using technology. In Turkey, some cities have now started to serve through the
official application. However, there are paucity of studies on the services
provided by the applications and the opinions of the users. Therefore, the aim
of the study is to examine the official applications of the first five major
cities of Turkey (Istanbul, Ankara, Izmir, Bursa, Antalya) and to give
suggestions. According to the results, the most offered services are city
guide, wifi points, social facilities, public transport, pharmacies. When the
comments of the five cities’ applications are evaluated in general, it can be
said that the users mostly complain that the applications are sometimes broken.





Keywords: Industry
4.0, Smart city, Official applications

References

  • Anthopoulos, L. (2015). Defining smart city architecture for sustainability. Electronic Government and Electronic Participation, 22: 140-147.
  • Boes, K., Buhalis, D. and Inversini, A. (2015). Conceptualising smart tourism destination dimensions. Tussyadiah, I. and Inversini, A. (Ed.). Information and communication technologies in tourism 2015 In 391-403. Heidelberg, Germany: Springer.
  • Buhalis, D. and Amaranggana, A. (2014). Smart tourism destinations. Xiang, Z. and Tussyadiah, I. (Ed.). Information and communication technologies in tourism 2014 In 553-564. Heidelberg, Germany: Springer.
  • Chillon, S. (2012). Urban 360. https://urban360.me/tag/open-innovation/, (13.09.2019).
  • Cohen, B. (2012). The smart city wheel. http://www.smart-circle.org/smart-city/boyd-cohen-smart-city-wheel/ (Access date: 04.08.2019)
  • Creswell, J. W. (2007). Qualitative inquiry & research design - choosing among five approaches. SAGE Publications: Thousand Oaks, California
  • Figueredo, M., Ribeiro, J., Cacho, N., Thome, A., Cacho, A., Lopes, F. and Araujo, V. (2018). From photos to travel ıtinerary: a tourism recommender system for smart tourism destination, IEEE Fourth International Conference on Big Data Computing Service and Applications (Big Data Service), 26-29 March 2018, Bamberg, Germany.
  • Giffinger, R. (2007). Smart cities: ranking of european medium-sized cities. Vienna University of Technology: Centre of Regional Science.
  • Gretzel, U., Sigala, M., Xiang, Z. and Koo, C. (2015). Smart tourism: foundations and developments. Electron Markets, 25: 179-188.
  • Harrison, C., Eckman, B., Hamilton, R., Hartswick, P., Kalagnanam, J., Paraszczak, J. and Williams, P. (2010). Foundations for smarter cities. IBM Journal of Research and Development, 54(4): 1-16.
  • Khomsi, M.R. and Bedard, F. (2016). From smart city to smart destination. the case of three canadian cities. ARA Journal of Tourism Research, 6(2): 69-74.
  • Kim, H.M. and Han, S.S. (2012). City profile: Seoul. Cities, 29(2): 142-154.
  • Komninos, N. (2002). Intelligent cities: ınnovation, knowledge systems and digital spaces. London and New York: Taylor & Francis.
  • Koo, C., Shin, S., Gretzel, U., Hunter, C.W. and Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4): 561-576.
  • Kramer, R., Modsching, M. and Hagen, K. (2008). Development and evaluation of a contextdriven, mobile tourist guide. International Journal of Pervasive Computing and Communications, 3(4): 378-399.
  • Lamsfus, C. and Alzua-Sorzabal, A. (2013). Theoritical framework for a tourism ınternet of things: smart destinations. tourGUNE Journal of Tourism and Human Mobility, 0.2: 15-21.
  • Lamsfus, C., Martin, D., Alzua-Sorzabal, A. and Torres-Manzanera, E. (2015). Smart tourism destinations: an extended conception of smart cities focusing on human mobility. Tussyadiah, I. and Inversini, A. (Ed.). Information and communication technologies in tourism 2015, In 363-375. Heidelberg, Germany: Springer.
  • Manville, C., Cochrane, G., Cave, J., Millard, J., Pederson, J. K., Thaarup, R. K., ... and Kotterink, B. (2014). Mapping smart cities in the EU. European Union, (PE 507.480), Brussels.
  • Mohanty, S.P., Choppali, U. and Kougianos, E. (2016). Everything you wanted to know about smart cities. IEEE Consumer Electronics Magazine, 5(3): 60-70.
  • Piro, G., Cianci, I., Grieco, L.A., Boggia, G. and Camarda, P. (2014). Information centric services in smart cities. The Journal of Systems & Software, 88(C): 169-188.
  • Shaw, G. and Williams, A. (2009). Knowledge transfer and management in tourism organisations. Tourism Management, 30(3): 325-335.
  • Su, K., Li, J. and Fu, H. (2011). Smart city and the applications, International Conference on Electronics, Communications and Control, 9-11 September 2011, Ningbo, China.
  • Topsakal, Y. (2018). Disabled-friendly mobile services in the context of smart tourism: recommendations for Turkey tourism. Journal of Tourism Intelligence and Smartness, 1(1): 1-13.
  • Topsakal, Y. and Çelik, P. (2017). Turizmde Yeni Bir Strateji: Akıllı Destinasyonlar. Haşit, G., Hakkı, Ç. and Merter, M. E. (Ed.)., Sosyo-Ekonomik Stratejiler II: İşletme, In 96-106. London: IJOPEC.
  • Topsakal, Y., Yüzbaşıoğlu, N. and Çuhadar, M. (2018). Endüstri devrimleri ve turizm: Türkiye Turizm 4.0 SWOT analizi ve geçiş süreci önerileri. Süleyman Demirel Üniversitesi İİBF Dergisi, 23, Endüstri 4.0 ve Örgütsel Değişim Özel Sayısı: 1623-1638.
  • Vicini, S., Bellini, S. and Sanna, A. (2012). How to co-create ınternet of things-enabled services for smarter cities. The First International Conference on Smart Systems, Devices and Technologies, 27 May - 1 June, Stuttgart, Germany.
  • Wang, D., Li, R. and Li, Y. (2013). China’s “smart tourism destination’” ınitiative: a taste of the service-dominant logic. Journal of Destination Marketing & Management, 2(2): 59-61.
  • Wang, X., Li, X.R., Zhen, F. and Zhang, J.H. (2016). How smart is your tourist attraction?: measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management, 54: 309-320.
  • Yıldırım, A. and Şimşek, H. (2008). Sosyal bilimlerde nitel araştırma yöntemleri (6. baskı), Ankara: Seçkin Yayıncılık.
  • Zhang, Y. (2010). Interpretation of smart planet and smart city. China Information Times, 10: 38-41.

ENDÜSTRİ 4.0 KAPSAMINDA AKILLI ŞEHİRLER: RESMİ MOBİL UYGULAMALARIN ANALİZİ

Year 2019, Volume: 3 Issue: 2, 113 - 124, 17.12.2019

Abstract

ÖZET

Sanayileşme
süreci, yeni nesil bilgi ve iletişim teknolojileri ile dördüncü kez evrilmeye başlamıştır.
Akıllı şehirlerin, rekabet avantajı ve özellikle teknolojiyi aktif kullanan Z
kuşağı vatandaşları nedeniyle resmi akıllı mobil uygulamalar aracılığıyla
hizmet sunması kaçınılmazdır. Türkiye'de bazı şehirler resmi mobil uygulama
yoluyla hizmet vermeye başlamıştır. Ancak, uygulamaların sunduğu hizmetler ve
kullanıcıların görüşleri konusunda az sayıda çalışma bulunmaktadır. Bu nedenle
çalışmanın amacı, Türkiye'nin ilk beş büyük şehrinin (İstanbul, Ankara, İzmir,
Bursa, Antalya) resmi amobil uygulamlarını incelemek ve önerilerde bulunmaktır.
Elde edilen sonuçlara göre en çok sunulan hizmetler şehir rehberi, wifi
noktaları, sosyal tesisler, toplu taşıma, eczanelerdir. Beş şehrin mobil
uygulama yorumları genel olarak değerlendirildiğinde, kullanıcıların çoğunlukla
uygulamaların bazen çalımadığından şikâyet ettiği söylenebilir.





Anahtar Kelimeler: Endüstri 4.0, Akıllı şehir, Resmi uygulamalar

References

  • Anthopoulos, L. (2015). Defining smart city architecture for sustainability. Electronic Government and Electronic Participation, 22: 140-147.
  • Boes, K., Buhalis, D. and Inversini, A. (2015). Conceptualising smart tourism destination dimensions. Tussyadiah, I. and Inversini, A. (Ed.). Information and communication technologies in tourism 2015 In 391-403. Heidelberg, Germany: Springer.
  • Buhalis, D. and Amaranggana, A. (2014). Smart tourism destinations. Xiang, Z. and Tussyadiah, I. (Ed.). Information and communication technologies in tourism 2014 In 553-564. Heidelberg, Germany: Springer.
  • Chillon, S. (2012). Urban 360. https://urban360.me/tag/open-innovation/, (13.09.2019).
  • Cohen, B. (2012). The smart city wheel. http://www.smart-circle.org/smart-city/boyd-cohen-smart-city-wheel/ (Access date: 04.08.2019)
  • Creswell, J. W. (2007). Qualitative inquiry & research design - choosing among five approaches. SAGE Publications: Thousand Oaks, California
  • Figueredo, M., Ribeiro, J., Cacho, N., Thome, A., Cacho, A., Lopes, F. and Araujo, V. (2018). From photos to travel ıtinerary: a tourism recommender system for smart tourism destination, IEEE Fourth International Conference on Big Data Computing Service and Applications (Big Data Service), 26-29 March 2018, Bamberg, Germany.
  • Giffinger, R. (2007). Smart cities: ranking of european medium-sized cities. Vienna University of Technology: Centre of Regional Science.
  • Gretzel, U., Sigala, M., Xiang, Z. and Koo, C. (2015). Smart tourism: foundations and developments. Electron Markets, 25: 179-188.
  • Harrison, C., Eckman, B., Hamilton, R., Hartswick, P., Kalagnanam, J., Paraszczak, J. and Williams, P. (2010). Foundations for smarter cities. IBM Journal of Research and Development, 54(4): 1-16.
  • Khomsi, M.R. and Bedard, F. (2016). From smart city to smart destination. the case of three canadian cities. ARA Journal of Tourism Research, 6(2): 69-74.
  • Kim, H.M. and Han, S.S. (2012). City profile: Seoul. Cities, 29(2): 142-154.
  • Komninos, N. (2002). Intelligent cities: ınnovation, knowledge systems and digital spaces. London and New York: Taylor & Francis.
  • Koo, C., Shin, S., Gretzel, U., Hunter, C.W. and Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4): 561-576.
  • Kramer, R., Modsching, M. and Hagen, K. (2008). Development and evaluation of a contextdriven, mobile tourist guide. International Journal of Pervasive Computing and Communications, 3(4): 378-399.
  • Lamsfus, C. and Alzua-Sorzabal, A. (2013). Theoritical framework for a tourism ınternet of things: smart destinations. tourGUNE Journal of Tourism and Human Mobility, 0.2: 15-21.
  • Lamsfus, C., Martin, D., Alzua-Sorzabal, A. and Torres-Manzanera, E. (2015). Smart tourism destinations: an extended conception of smart cities focusing on human mobility. Tussyadiah, I. and Inversini, A. (Ed.). Information and communication technologies in tourism 2015, In 363-375. Heidelberg, Germany: Springer.
  • Manville, C., Cochrane, G., Cave, J., Millard, J., Pederson, J. K., Thaarup, R. K., ... and Kotterink, B. (2014). Mapping smart cities in the EU. European Union, (PE 507.480), Brussels.
  • Mohanty, S.P., Choppali, U. and Kougianos, E. (2016). Everything you wanted to know about smart cities. IEEE Consumer Electronics Magazine, 5(3): 60-70.
  • Piro, G., Cianci, I., Grieco, L.A., Boggia, G. and Camarda, P. (2014). Information centric services in smart cities. The Journal of Systems & Software, 88(C): 169-188.
  • Shaw, G. and Williams, A. (2009). Knowledge transfer and management in tourism organisations. Tourism Management, 30(3): 325-335.
  • Su, K., Li, J. and Fu, H. (2011). Smart city and the applications, International Conference on Electronics, Communications and Control, 9-11 September 2011, Ningbo, China.
  • Topsakal, Y. (2018). Disabled-friendly mobile services in the context of smart tourism: recommendations for Turkey tourism. Journal of Tourism Intelligence and Smartness, 1(1): 1-13.
  • Topsakal, Y. and Çelik, P. (2017). Turizmde Yeni Bir Strateji: Akıllı Destinasyonlar. Haşit, G., Hakkı, Ç. and Merter, M. E. (Ed.)., Sosyo-Ekonomik Stratejiler II: İşletme, In 96-106. London: IJOPEC.
  • Topsakal, Y., Yüzbaşıoğlu, N. and Çuhadar, M. (2018). Endüstri devrimleri ve turizm: Türkiye Turizm 4.0 SWOT analizi ve geçiş süreci önerileri. Süleyman Demirel Üniversitesi İİBF Dergisi, 23, Endüstri 4.0 ve Örgütsel Değişim Özel Sayısı: 1623-1638.
  • Vicini, S., Bellini, S. and Sanna, A. (2012). How to co-create ınternet of things-enabled services for smarter cities. The First International Conference on Smart Systems, Devices and Technologies, 27 May - 1 June, Stuttgart, Germany.
  • Wang, D., Li, R. and Li, Y. (2013). China’s “smart tourism destination’” ınitiative: a taste of the service-dominant logic. Journal of Destination Marketing & Management, 2(2): 59-61.
  • Wang, X., Li, X.R., Zhen, F. and Zhang, J.H. (2016). How smart is your tourist attraction?: measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management, 54: 309-320.
  • Yıldırım, A. and Şimşek, H. (2008). Sosyal bilimlerde nitel araştırma yöntemleri (6. baskı), Ankara: Seçkin Yayıncılık.
  • Zhang, Y. (2010). Interpretation of smart planet and smart city. China Information Times, 10: 38-41.
There are 30 citations in total.

Details

Primary Language English
Subjects Tourism (Other)
Journal Section Articles
Authors

Ebru Gözen 0000-0002-3476-5023

Publication Date December 17, 2019
Published in Issue Year 2019 Volume: 3 Issue: 2

Cite

APA Gözen, E. (2019). SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS. Uluslararası Global Turizm Araştırmaları Dergisi, 3(2), 113-124.
AMA Gözen E. SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS. IJGTR. December 2019;3(2):113-124.
Chicago Gözen, Ebru. “SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS”. Uluslararası Global Turizm Araştırmaları Dergisi 3, no. 2 (December 2019): 113-24.
EndNote Gözen E (December 1, 2019) SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS. Uluslararası Global Turizm Araştırmaları Dergisi 3 2 113–124.
IEEE E. Gözen, “SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS”, IJGTR, vol. 3, no. 2, pp. 113–124, 2019.
ISNAD Gözen, Ebru. “SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS”. Uluslararası Global Turizm Araştırmaları Dergisi 3/2 (December 2019), 113-124.
JAMA Gözen E. SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS. IJGTR. 2019;3:113–124.
MLA Gözen, Ebru. “SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS”. Uluslararası Global Turizm Araştırmaları Dergisi, vol. 3, no. 2, 2019, pp. 113-24.
Vancouver Gözen E. SMART CITIES IN THE SCOPE OF INDUSTRY 4.0: ANALYSIS OF OFFICIAL APPLICATIONS. IJGTR. 2019;3(2):113-24.