THE ROLE OF ORGANIZATIONAL CYNICISM FOR THE EFFECT OF EMOTIONAL LABOR ON INDIVIDUAL WORK PERFORMANCE

Year 2019, Volume: 5 Issue: 1, 58 - 95, 16.01.2019

Emre İşçi , Hüseyin Arı

Abstract

This study’s aim was to investigate the role of
organizational cynicism for the effect of emotional labor on individual work
performance. The research, which was planned in order to produce more
explanatory results in terms of organizational behavior for managers in health
sector. This study was conducted A, B, C type classified private hospitals of
İstanbul. The sample of this research consists of 390 nurses who can contact
face to face with patients per 130 for each class.

According to results of this
research, it could not detect any relation between emotional labor and
individual work performance statistically. Yet, there is poor negative relation
(p=0,01, r= -0,144) between
surface acting and individual work performance. In addition, there is poor
positive relation (p=0,05, r= 0,100) between deep acting and individual work
performance. The cause of relevant poor relations is that nurses consider themselves
competent in the context of individual work performance (4.05 ± 0.77).

Contrary to the expectations,
research results indicated that nurses' level in both emotional labor and
organizational cynicism were low. The cause why organizational cynicism average
(2.45 ± 0.91) was low than expectation, as suitable with literature results, is
that health care workers cover up their cynic attitudes in order to not losing
their status and income. Emotional labor’s average lowness than expected was
interpreted as that workers did not internalize the nature of performing job or
not including the motivators which work conditions pushing them to display emotional
labor. 

As a result, this study
suggests increasing worker’s emotional labor values by keeping them in
organizations for long term and in addition, enabling workers to speak about
process that affects them directly.

Keywords

Emotional labor, Organizational Cynicism, Individual Work Performance

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