Türkiye’ye Medikal Turizm Amacıyla Gelen Somalili Hastaların Memnuniyetlerinin Değerlendirilmesi

Abstract

Amaç: Bu çalışmada Türkiye’de medikal turizm kapsamında hizmet alan Somali uyruklu hastaların aldıkları hizmetin çeşitli boyutlarına yönelik memnuniyet düzeyleri incelendi. Yöntem: Kesitsel tanımlayıcı tipte olan bu çalışmada verileri toplamak için anket kullanıldı. Anketler, araştırmacı tarafında yüz yüze olarak, Somali uyruklu hastaların en çok tercih ettikleri İstanbul ve Ankara İlinde faaliyet gösteren hastanelerde 20 Temmuz 2021 – 20 Mayıs 2022 tarihleri arasında uygulandı. Bulgular: Çalışma sonucunda Türkiye’ye medikal turizm amacıyla gelen Somali uyruklu hastaların çoğunluğunun erkek, lisansüstü eğitime sahip oldukları, yaş ortalamasın 35 ve ortalama aylık gelirlerinin 921,39$ olduğu belirlendi. Türkiye’yi daha çok tüp bebek, üroloji ve ortopedi tedavileri için tercih eden Somali uyruklu hastaların çoğunluğunun sağlık sigortasının olmadığı, seyahatlerinde aracı kuruluş kullandığı tespit edildi. Somali uyruklu hastaların memnuniyet düzeyi ortalaması genel olarak 3,30’dur. En çok memnuniyet ortalamasına sahip olan ilk üç neden sırasıyla “Hasta bakımının kalitesi”, “Diğer ülkelere göre daha ucuz seyahat masrafları”, “Tıbbi tedavi için sık sık Türkiye'yi ziyaret etme”, “Dini ve kültürel yakınlık”, “Tedavi sonrası ücretsiz / uygun fiyatlı seyahat turları” iken en az memnuniyet oranına sahip olan neden ise “Birinci sınıf doktorlar, hemşireler ve sağlık personeli” ve “Yüksek teknolojiye sahip tıbbi ekipman” olarak belirlendi. Sonuç: Hastaların almış oldukları hizmetten memnun olduğu, tedavileri için tekrar Türkiye'yi tercih edeceği ve başkalarına tavsiye edeceği belirlendi.

Keywords

• Medikal turizm
• Memnuniyet
• Sağlık Turizm
• Somalili Hasta

Evaluation of Satisfaction of Somali Patients Coming to Turkey for Medical Tourism

Abstract

Aim:In this study, the satisfaction levels of Somali patients who came to Turkey for medical tourism were evaluated. Methods: In this cross-sectional descriptive study, a questionnaire was used to collect data. The questionnaires were administered face-to-face by the researcher between July 20, 2021, and May 20, 2022, in hospitals operating in Istanbul and Ankara, which are the most preferred hospitals for Somali patients. Results:As a result of the study, it was determined that the majority of Somali patients coming to Turkey for medical tourism were male, had postgraduate education, had an average age of 35 years and an average monthly income of $921.39. It was determined that the majority of Somali patients who preferred Turkey mostly for IVF, urology and orthopedics treatments did not have health insurance and used intermediary organizations for their travels. The average satisfaction level of Somali patients is 3.30 in general. The top three reasons with the highest satisfaction average are "Quality of patient care", "Cheaper travel costs compared to other countries", "Frequent visits to Turkey for medical treatment", "Religious and cultural proximity", "Free/affordable travel tours after treatment", while the reasons with the lowest satisfaction average are "First class doctors, nurses and medical staff" and "High-tech medical equipment". Conclusion: It was determined that the patients were satisfied with the service they received, would choose Turkey again for their treatment and would recommend it to others.

Keywords

• Health Tourism
• Medical tourism
• Satisfaction Somalia Patients
• Medical tourism in Turkey

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