Understanding the Roots of Violence Against Health Workers: A Case Study from a Turkish Public Hospital

Year 2025, Volume: 10 Issue: 2, 248 - 264, 25.07.2025

Beril Alp , Taşkın Kılıç

https://doi.org/10.31201/ijhmt.1679353

Abstract

Objective: To analyse the causes of violence experienced by health workers in terms of different variables (gender, age, occupational type, level of education, response to violence, repetition of violence, unit, etc.).
Materials and Methods: In this study, 30 health workers exposed to violence and 30 perpetrators of violence were interviewed at Ordu University Training and Research Hospital. A qualitative screening method was used in the study and the root causes of violence in health were analysed using a semi-structured interview technique with the health workers exposed to violence and the perpetrators of violence. The necessary information was obtained by contacting the Patient Rights Unit of Ordu University Training and Research Hospital.
Results: Thirty of the participants were perpetrators of violence and thirty were exposed to violence; 15 were doctors, 10 were nurses and 5 were other health workers. Eleven of the perpetrators were female and 19 were male. Among health workers, 18 of the victims of violence were women and 12 were men. 66% of health workers had been subjected to violence. Forty per cent of perpetrators of violence were people who had been involved in previous incidents of violence. Non-compliance with hospital rules and procedures by the patient's carer was the main reason for violence, and it was found that all healthcare workers reported the violence to the judicial authorities. It was observed that the first reason for the patient-caregivers was that they found the treatment given by the health professionals to be inadequate or not to their liking.

Keywords

Violence , Types of Violence , Causes of Violence in Health

Ethical Statement

The study was submitted to the social and human research ethics committee of Ordu University and the decision of the Ethics Committee dated 24.11.2022 and numbered 2022/220 was obtained (Appendix-1).

Understanding the Roots of Violence Against Health Workers: A Case Study from a Turkish Public Hospital

Abstract

Amaç: Sağlık çalışanlarının yaşadığı şiddet olayının kök nedenleri çeşitli değişkenler (cinsiyet, yaş, meslek türü, eğitim düzeyi, şiddete verilen tepki, şiddetin tekrarlanması, birim vb.) açısından incelenmiştir.
Gereç ve Yöntem: Bu çalışmada Ordu Üniversitesi Eğitim ve Araştırma Hastanesi’nde görevli şiddete maruz kalmış sağlık çalışanı arasından 30 kişiye ve şiddeti uygulayan 30 kişiye mülakat uygulanmıştır. Araştırmada nitel tarama yöntemi kullanılmış olup şiddete maruz kalan sağlık çalışanı ve şiddeti uygulayan bireyler ile yarı yapılandırılmış mülakat tekniği kullanılarak sağlıkta şiddetin kök nedenleri incelenmiştir. Ordu Üniversitesi Eğitim ve Araştırma Hastanesi’nin hasta hakları birimi ile görüşülerek gerekli bilgiler alınmıştır.
Bulgular: Şiddete maruz kalan sağlık çalışanı olup 15’i doktor, 10’u hemşire ve 5’i diğer sağlık çalışanıdır. Şiddeti uygulayanların 11’ kadın, 19’u erkektir. Sağlık çalışanlarından şiddete maruz kalanların 18’i kadın, 12’si erkektir. Sağlık çalışanlarının %66’sı daha önce de şiddete maruz kalmıştır. Şiddeti uygulayanların %40’ı daha önce şiddet olaylarına karışan insanlardır.
Sonuç: Sağlıkta şiddetin nedenleri sağlık çalışanlarına sorulduğunda %27 oran ile hasta-hasta yakınlarının hastane işleyiş ve kurallarına uymaması, %20 ile hasta-hasta yakınının sıra beklemeden muayene olmak istemesi, %10 ile randevusuz hastaneye gelme, %20’sinin uygulanan tedaviyi beğenmemesinden kaynaklanmakta, %13’ü hastanede çok bekletildiklerini düşündükleri için tartışma çıkarmakta ve %10’u ise kendilerine saygısızlık yapıldığını düşünmektedir.

Keywords

Şiddet , Şidetin türleri , Sağlıkta şiddetin nedenleri

Ethical Statement

Çalışma Ordu Üniversitesi Sosyal ve Beşeri Araştırmalar Etik Kuruluna sunulmuş ve Etik Kurulun 24.11.2022 tarih ve 2022/220 sayılı kararı alınmıştır (Ek-1).

Supporting Institution

Ordu University, Faculty of Health Sciences, Department of Health Management

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