Organizational Agility in the VUCA Environment of Businesses: A Field Study

Abstract

Aim: Today’s business world is defined by the concept of VUCA, which consists of Volatility, Uncertainty, Complexity, and Ambiguity. Consequently, the evolution of businesses toward an agile organizational structure has become a critical factor. The aim of this study is to determine the level of organizational agility in private health insurance companies operating in the VUCA world and to examine whether sociodemographic variables create a difference in the perception of organizational agility. Methods: The research examines whether the sample's perception of agility differs based on gender, age, education level, status, and tenure. Data were collected from one hundred participants employed by insurance companies operating in Istanbul, utilizing a survey methodology. Results: According to the findings, differences were observed in the speed dimension of organizational agility between the "18-24" and "35-44" age groups Furthermore, statistically significant differences were found in the flexibility, responsiveness, and speed dimensions, as well as the overall score, between "specialist" and "supervisor, executive, assistant manager" positions. The overall mean score of participants' perceptions of organizational agility was determined to be 3.92. Conclusion: A significant difference was found between organizational agility according to age and the position (status) worked in. The level of organizational agility was also determined to be high (3.92). The high perception of organizational agility after the pandemic in our study findings can be expressed as insurance companies attach importance to the concept of agility in this sense and organize and/or will organize their ways of doing business accordingly.

Keywords

• VUCA
• organizational agility
• health insurance
• organizations.

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