Research Article
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Year 2020, , 44 - 63, 30.04.2020
https://doi.org/10.31201/ijhmt.705348

Abstract

References

  • Aksoy, Z. (2003). Kültürel Zeka ve Çokkültürlü Ortamlardaki Rolü (Doctoral dissertation) Ege Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • Ang, S., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and organization review, 3(3), 335-371.
  • Aslan, S., & Kizir, Z. (2019). Bir Hastanede Çalışan Hemşirelerin Kültürel Duyarlılıkları ile Kültürel Zekaları Arasındaki İlişkinin İncelenmesi. Celal Bayar Üniversitesi Sağlık Bilimleri Enstitüsü Dergisi, 6(2), 115-120.
  • Aronson, J., Burgess, D., Phelan, S. M., & Juarez, L. (2013). Unhealthy interactions: The role of stereotype threat in health disparities. American journal of public health, 103(1), 50-56.
  • Bar-On, R., Brown, J. M., Kirkcaldy, B. D., & Thome, E. P. (2000). Emotional expression and implications for occupational stress; an application of the Emotional Quotient Inventory (EQ-i). Personality and individual differences, 28(6), 1107-1118.
  • Boyatzis, R.E. & Sala, F. (2004). The Emotional Competency Inventory (ECI). In Glenn Geher (ed.): Measuring emotional intelligence: common ground and controversy. Hauppauge, NY: Nova Science Publishers.
  • Büyüköztürk, Ş. (2018). Sosyal bilimler için veri analizi el kitabı. Pegem Atıf İndeksi, 001-214. Campinha-Bacote, J. (1999). A model and instrument for addressing cultural competence in health care. Journal of Nursing education, 38(5), 203-207.
  • Campinha-Bacote, J. (2002). The process of cultural competence in the delivery of healthcare services: A model of care. Journal of transcultural nursing, 13(3), 181-184.
  • Capell, J., Veenstra, G., & Dean, E. (2007). Cultural Competence in Healthcare: Critical Analysis of the Construct, Its Assessment and Implications. Journal of Theory Construction & Testing, 11(1).
  • Carey, D., Rosen, S., Krishnan, S., Pearce, M. T., Shepherd, A., Aydelott, J., & Dick, F. (2015). Generality and specificity in the effects of musical expertise on perception and cognition. Cognition, 137, 81-105.
  • Casey, V., Crooks, V. A., Snyder, J., & Turner, L. (2013). “You’re dealing with an emotionally charged individual…”: an industry perspective on the challenges posed by medical tourists’ informal caregiver-companions. Globalization and health, 9(1), 31.
  • Chen, X. P., Liu, D., & Portnoy, R. (2012). A multilevel investigation of motivational cultural intelligence, organizational diversity climate, and cultural sales: Evidence from US real estate firms. Journal of applied psychology, 97(1), 93.
  • Ciarrochi, J. V., Chan, A. Y., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct. Personality and Individual differences, 28(3), 539-561.
  • Clark, J. M., & Polesello, D. (2017). Emotional and cultural intelligence in diverse workplaces: Getting out of the box. Industrial and Commercial Training.
  • Connell, J. (2006). Medical tourism: Sea, sun, sand and… surgery. Tourism management, 27(6), 1093-1100.
  • Connell, J. (2013). Contemporary medical tourism: Conceptualisation, culture and commodification. Tourism management, 34, 1-13.
  • Crowne, K. A. (2013). Cultural exposure, emotional intelligence, and cultural intelligence: An exploratory study. International Journal of Cross Cultural Management, 13(1), 5-22.
  • Dirican, A. H. (2013). Duygusal zekanın örgütsel vatandaşlık davranışı ve üretkenlik karşıtı davranışlar üzerine etkisi. Gebze Technical University Social Science Institute. Unpublished master’s thesis. Gebze.
  • Dreachslin, J. L., Hunt, P. L., & Sprainer, E. (2000). Workforce diversity: implications for the effectiveness of health care delivery teams. Social science & medicine, 50(10), 1403-1414.
  • Endo, H., Okamura, S., & Toya, M. (2015). The national context of medical travel within Japan. In Handbook on Medical Tourism and Patient Mobility. Edward Elgar Publishing.
  • Erylmaz, B., & Zengin, B. (2014). Sosyal medyada konaklama işletmelerine yönelik tüketici yaklaşımları üzerine bir araştırma. İşletme Bilimi Dergisi, 2(1), 147-167.
  • Fariselli, L., Freedman, J., Ghini, M., & Valentini, F. (2008). Stress, emotional intelligence, and performance in healthcare. Retrieved December, 2, 2009.
  • Field, A. (2013). Discovering statistics using IBM SPSS statistics. sage.
  • George, B.P., Henthorne, T.L. and Williams, A.J. (2010) ‘Determinants of satisfaction and dissatisfaction among preventive and curative medical tourists: a comparative analysis’, Int. J. Behavioural and Healthcare Research, Vol. 2, No. 1, pp.5–19.
  • Goldenberg, I., Matheson, K., & Mantler, J. (2006). The assessment of emotional intelligence: A comparison of performance-based and self-report methodologies. Journal of personality assessment, 86(1), 33-45.
  • Gould L.J. (1993) Contemporary perspectives on personal and organisational authority: the self in a system of work relationships. In The Psychodynamics of Organisations (L. Hirschhorn & C.K. Barnett eds), pp. 49–63. Temple University Press, Philadelphia.
  • Greenlaw, C., & Brown-Welty, S. (2009). A comparison of web-based and paper-based survey methods: testing assumptions of survey mode and response cost. Evaluation review, 33(5), 464-480.
  • Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of general psychology, 2(3), 271-299.
  • Güleryüz, G., Güney, S., Aydın, E. M., & Aşan, Ö. (2008). The mediating effect of job satisfaction between emotional intelligence and organisational commitment of nurses: A questionnaire survey. International journal of nursing studies, 45(11), 1625-1635.
  • Hur, W. M., Moon, T. W., & Han, S. J. (2014). The role of chronological age and work experience on emotional labor. Career Development International.
  • Khan, M., & Minbashian, A. (2017). The Effect of Age and Work Experience on Emotional Intelligence: A Meta-Analytic Review. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 15324). Briarcliff Manor, NY 10510: Academy of Management.
  • Kingsbury, P., Crooks, V. A., Snyder, J., Johnston, R., & Adams, K. (2012). Narratives of emotion and anxiety in medical tourism: on State of the Heart and Larry's Kidney. Social & Cultural Geography, 13(4), 361-378.
  • Kleefield, S. (2016). Choosing the good hospital: helping medical tourists make informed decisions. Smith MK, Puczkó L, editors. In the Routledge Handbook of Health Tourism. Routledge. 259-273.
  • Libbrecht, N., Lievens, F., & Schollaert, E. (2010). Measurement equivalence of the Wong and Law Emotional Intelligence Scale across self and other ratings. Educational and Psychological Measurement, 70(6), 1007-1020.
  • Lipsitz, L. A. (2012). Understanding health care as a complex system: the foundation for unintended consequences. Jama, 308(3), 243-244.
  • Liu, I. C., & Chen, C. C. (2013). Cultural issues in medical tourism. American Journal of Tourism Research, 2(1), 78-83.
  • Mainil, T. (2012). Transnational health care and medical tourism: understanding 21st-century patient mobility. NRIT Media, Netherlands.
  • Mainil, T. J. G. M. J., Platenkamp, V. C. J. M., & Meulemans, H. (2010). Diving into the contexts of in-between worlds: worldmaking in medical tourism. Tourism analysis, 15(6), 743-754.
  • Mayer, J.D., Salovey, P., & Caruso, D. (2000). Models of emotional intelligence. In R.J. Sternberg (ed.): Handbook of intelligence. Cambridge, UK: Cambridge University Press.
  • McCallin, A., & Bamford, A. (2007). Interdisciplinary teamwork: is the influence of emotional intelligence fully appreciated?. Journal of nursing management, 15(4), 386-391.
  • Mitas, O., Nawijn, J., & Jongsma, B. (2016). Between tourists. Smith MK, Puczkó L, editors. In the Routledge Handbook of Health Tourism. Routledge. 47-64.
  • Moss, M. T. (2004). The emotionally intelligent nurse leader (Vol. 20). John Wiley & Sons.
  • Nafei, W. A. (2013). The impact of cultural intelligence on employee job performance: an empirical study on King Abdel-Aziz Hospital in Al-Taif Governorate, Kingdom of Saudi Arabia. International Journal of Business and Management, 8(1), 26.
  • National Quality Forum (NQF) (2009). A comprehensive framework and preferred practices for measuring and reporting cutural competency: A consensus report. Washington, DC: National Quality Forum.
  • Ogbolu, Y., Scrandis, D. A., & Fitzpatrick, G. (2018). Barriers and facilitators of care for diverse patients: Nurse leader perspectives and nurse manager implications. Journal of nursing management, 26(1), 3-10.
  • Ormond, M. (2016). Knowledge transfer in the medical tourism industry: The role of transnational migrant patients and health workers.
  • Ormond, M. (2015). Solidarity by demand? Exit and voice in international medical travel - The case of Indonesia. Social Science and Medicine, 124, 305-312.
  • Piacentini, T., O’Donnell, C., Phipps, A., Jackson, I., & Stack, N. (2019). Moving beyond the ‘language problem’: developing an understanding of the intersections of health, language and immigration status in interpreter-mediated health encounters. Language and Intercultural Communication, 19(3), 256-271.
  • Pooja, P., & Kumar, P. (2016). Demographic variables and its effect on emotional intelligence: A study on Indian service sector employees. Annals of neurosciences, 23(1), 18-24.
  • Priebe, S., Sandhu, S., Dias, S., Gaddini, A., Greacen, T., Ioannidis, E., ... & Riera, R. P. (2011). Good practice in health care for migrants: views and experiences of care professionals in 16 European countries. BMC public health, 11(1), 187.
  • Ratnapalan, S., & Uleryk, E. (2014). Organizational learning in health care organizations. Systems, 2(1), 24-33.
  • Seeleman, C., Essink-Bot, M. L., Stronks, K., & Ingleby, D. (2015). How should health service organizations respond to diversity? A content analysis of six approaches. BMC health services research, 15(1), 510.
  • Sharma, P. (2018). Intercultural service encounters: Cross-cultural interactions and service quality. Palgrave MacMillan.
  • Shipley, N. L., Jackson, M. J., & Segrest, S. (2010). The effects of emotional intelligence, age, work experience, and academic performance.
  • Taylor, R. (2005). Addressing barriers to cultural competence. Journal for Nurses in Professional Development, 21(4), 135-142.
  • Thomas, D. C. (2006). Domain and development of cultural intelligence: The importance of mindfulness. Group & Organization Management, 31(1), 78-99.
  • Thøgersen, J., Juhl, H. J., & Poulsen, C. S. (2009). Complaining: A function of attitude, personality, and situation. Psychology & Marketing, 26(8), 760-777.
  • Triandis HC. (2004) Culture and social behavior. McGraw-Hill Company Custom Publishing; US.
  • Turner, L. L. (2015). Lived Experiences of Service Members' Medical Care Rendered by Culturally Different Caregivers (Doctoral dissertation, The University of the Rockies).
  • Vandewaa, E. A., Turnipseed, D. L., & Cain, G. (2016). Panacea or placebo? An evaluation of the value of emotional intelligence in healthcare workers. Journal of health and human services administration, 438-477.
  • Van Dyne, L., Ang, S., Ng, K. Y., Rockstuhl, T., Tan, M. L., & Koh, C. (2012). Sub‐dimensions of the four-factor model of cultural intelligence: Expanding the conceptualization and measurement of cultural intelligence. Social and personality psychology compass, 6(4), 295-313.
  • Ward, C., Fischer, R., Zaid Lam, F. S., & Hall, L. (2009). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105.
  • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly, 13(3), 243-274.

EMOTIONAL AND CULTURAL INTELLIGENCE IN INTERNATIONAL PATIENT SERVICES: A COMPARATIVE STUDY OF PRIVATE HOSPITALS

Year 2020, , 44 - 63, 30.04.2020
https://doi.org/10.31201/ijhmt.705348

Abstract

This study investigates difference among private hospitals in terms of emotional intelligence and cultural intelligences of their employees who are dealing with international patients. Because of the importance of satisfactory results from international patient services, and the best practices in healthcare services, understanding the effects of emotional intelligence and cultural intelligence of hospital employees are crucial. In this cross-sectional study, data was collected from 551 participants from seven private hospitals having at least 150-bed capacity in Istanbul and Gebze region of Turkey. The findings revealed that there was moderately significant difference among private hospitals in terms of “regulation of emotions” dimension at p =0.024 (p<0.05) level. Overall, this study is unique in regards to highlighting some differences among private hospitals in terms of emotional intelligence and cultural intelligence in their services towards international patients.

References

  • Aksoy, Z. (2003). Kültürel Zeka ve Çokkültürlü Ortamlardaki Rolü (Doctoral dissertation) Ege Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  • Ang, S., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and organization review, 3(3), 335-371.
  • Aslan, S., & Kizir, Z. (2019). Bir Hastanede Çalışan Hemşirelerin Kültürel Duyarlılıkları ile Kültürel Zekaları Arasındaki İlişkinin İncelenmesi. Celal Bayar Üniversitesi Sağlık Bilimleri Enstitüsü Dergisi, 6(2), 115-120.
  • Aronson, J., Burgess, D., Phelan, S. M., & Juarez, L. (2013). Unhealthy interactions: The role of stereotype threat in health disparities. American journal of public health, 103(1), 50-56.
  • Bar-On, R., Brown, J. M., Kirkcaldy, B. D., & Thome, E. P. (2000). Emotional expression and implications for occupational stress; an application of the Emotional Quotient Inventory (EQ-i). Personality and individual differences, 28(6), 1107-1118.
  • Boyatzis, R.E. & Sala, F. (2004). The Emotional Competency Inventory (ECI). In Glenn Geher (ed.): Measuring emotional intelligence: common ground and controversy. Hauppauge, NY: Nova Science Publishers.
  • Büyüköztürk, Ş. (2018). Sosyal bilimler için veri analizi el kitabı. Pegem Atıf İndeksi, 001-214. Campinha-Bacote, J. (1999). A model and instrument for addressing cultural competence in health care. Journal of Nursing education, 38(5), 203-207.
  • Campinha-Bacote, J. (2002). The process of cultural competence in the delivery of healthcare services: A model of care. Journal of transcultural nursing, 13(3), 181-184.
  • Capell, J., Veenstra, G., & Dean, E. (2007). Cultural Competence in Healthcare: Critical Analysis of the Construct, Its Assessment and Implications. Journal of Theory Construction & Testing, 11(1).
  • Carey, D., Rosen, S., Krishnan, S., Pearce, M. T., Shepherd, A., Aydelott, J., & Dick, F. (2015). Generality and specificity in the effects of musical expertise on perception and cognition. Cognition, 137, 81-105.
  • Casey, V., Crooks, V. A., Snyder, J., & Turner, L. (2013). “You’re dealing with an emotionally charged individual…”: an industry perspective on the challenges posed by medical tourists’ informal caregiver-companions. Globalization and health, 9(1), 31.
  • Chen, X. P., Liu, D., & Portnoy, R. (2012). A multilevel investigation of motivational cultural intelligence, organizational diversity climate, and cultural sales: Evidence from US real estate firms. Journal of applied psychology, 97(1), 93.
  • Ciarrochi, J. V., Chan, A. Y., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct. Personality and Individual differences, 28(3), 539-561.
  • Clark, J. M., & Polesello, D. (2017). Emotional and cultural intelligence in diverse workplaces: Getting out of the box. Industrial and Commercial Training.
  • Connell, J. (2006). Medical tourism: Sea, sun, sand and… surgery. Tourism management, 27(6), 1093-1100.
  • Connell, J. (2013). Contemporary medical tourism: Conceptualisation, culture and commodification. Tourism management, 34, 1-13.
  • Crowne, K. A. (2013). Cultural exposure, emotional intelligence, and cultural intelligence: An exploratory study. International Journal of Cross Cultural Management, 13(1), 5-22.
  • Dirican, A. H. (2013). Duygusal zekanın örgütsel vatandaşlık davranışı ve üretkenlik karşıtı davranışlar üzerine etkisi. Gebze Technical University Social Science Institute. Unpublished master’s thesis. Gebze.
  • Dreachslin, J. L., Hunt, P. L., & Sprainer, E. (2000). Workforce diversity: implications for the effectiveness of health care delivery teams. Social science & medicine, 50(10), 1403-1414.
  • Endo, H., Okamura, S., & Toya, M. (2015). The national context of medical travel within Japan. In Handbook on Medical Tourism and Patient Mobility. Edward Elgar Publishing.
  • Erylmaz, B., & Zengin, B. (2014). Sosyal medyada konaklama işletmelerine yönelik tüketici yaklaşımları üzerine bir araştırma. İşletme Bilimi Dergisi, 2(1), 147-167.
  • Fariselli, L., Freedman, J., Ghini, M., & Valentini, F. (2008). Stress, emotional intelligence, and performance in healthcare. Retrieved December, 2, 2009.
  • Field, A. (2013). Discovering statistics using IBM SPSS statistics. sage.
  • George, B.P., Henthorne, T.L. and Williams, A.J. (2010) ‘Determinants of satisfaction and dissatisfaction among preventive and curative medical tourists: a comparative analysis’, Int. J. Behavioural and Healthcare Research, Vol. 2, No. 1, pp.5–19.
  • Goldenberg, I., Matheson, K., & Mantler, J. (2006). The assessment of emotional intelligence: A comparison of performance-based and self-report methodologies. Journal of personality assessment, 86(1), 33-45.
  • Gould L.J. (1993) Contemporary perspectives on personal and organisational authority: the self in a system of work relationships. In The Psychodynamics of Organisations (L. Hirschhorn & C.K. Barnett eds), pp. 49–63. Temple University Press, Philadelphia.
  • Greenlaw, C., & Brown-Welty, S. (2009). A comparison of web-based and paper-based survey methods: testing assumptions of survey mode and response cost. Evaluation review, 33(5), 464-480.
  • Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of general psychology, 2(3), 271-299.
  • Güleryüz, G., Güney, S., Aydın, E. M., & Aşan, Ö. (2008). The mediating effect of job satisfaction between emotional intelligence and organisational commitment of nurses: A questionnaire survey. International journal of nursing studies, 45(11), 1625-1635.
  • Hur, W. M., Moon, T. W., & Han, S. J. (2014). The role of chronological age and work experience on emotional labor. Career Development International.
  • Khan, M., & Minbashian, A. (2017). The Effect of Age and Work Experience on Emotional Intelligence: A Meta-Analytic Review. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 15324). Briarcliff Manor, NY 10510: Academy of Management.
  • Kingsbury, P., Crooks, V. A., Snyder, J., Johnston, R., & Adams, K. (2012). Narratives of emotion and anxiety in medical tourism: on State of the Heart and Larry's Kidney. Social & Cultural Geography, 13(4), 361-378.
  • Kleefield, S. (2016). Choosing the good hospital: helping medical tourists make informed decisions. Smith MK, Puczkó L, editors. In the Routledge Handbook of Health Tourism. Routledge. 259-273.
  • Libbrecht, N., Lievens, F., & Schollaert, E. (2010). Measurement equivalence of the Wong and Law Emotional Intelligence Scale across self and other ratings. Educational and Psychological Measurement, 70(6), 1007-1020.
  • Lipsitz, L. A. (2012). Understanding health care as a complex system: the foundation for unintended consequences. Jama, 308(3), 243-244.
  • Liu, I. C., & Chen, C. C. (2013). Cultural issues in medical tourism. American Journal of Tourism Research, 2(1), 78-83.
  • Mainil, T. (2012). Transnational health care and medical tourism: understanding 21st-century patient mobility. NRIT Media, Netherlands.
  • Mainil, T. J. G. M. J., Platenkamp, V. C. J. M., & Meulemans, H. (2010). Diving into the contexts of in-between worlds: worldmaking in medical tourism. Tourism analysis, 15(6), 743-754.
  • Mayer, J.D., Salovey, P., & Caruso, D. (2000). Models of emotional intelligence. In R.J. Sternberg (ed.): Handbook of intelligence. Cambridge, UK: Cambridge University Press.
  • McCallin, A., & Bamford, A. (2007). Interdisciplinary teamwork: is the influence of emotional intelligence fully appreciated?. Journal of nursing management, 15(4), 386-391.
  • Mitas, O., Nawijn, J., & Jongsma, B. (2016). Between tourists. Smith MK, Puczkó L, editors. In the Routledge Handbook of Health Tourism. Routledge. 47-64.
  • Moss, M. T. (2004). The emotionally intelligent nurse leader (Vol. 20). John Wiley & Sons.
  • Nafei, W. A. (2013). The impact of cultural intelligence on employee job performance: an empirical study on King Abdel-Aziz Hospital in Al-Taif Governorate, Kingdom of Saudi Arabia. International Journal of Business and Management, 8(1), 26.
  • National Quality Forum (NQF) (2009). A comprehensive framework and preferred practices for measuring and reporting cutural competency: A consensus report. Washington, DC: National Quality Forum.
  • Ogbolu, Y., Scrandis, D. A., & Fitzpatrick, G. (2018). Barriers and facilitators of care for diverse patients: Nurse leader perspectives and nurse manager implications. Journal of nursing management, 26(1), 3-10.
  • Ormond, M. (2016). Knowledge transfer in the medical tourism industry: The role of transnational migrant patients and health workers.
  • Ormond, M. (2015). Solidarity by demand? Exit and voice in international medical travel - The case of Indonesia. Social Science and Medicine, 124, 305-312.
  • Piacentini, T., O’Donnell, C., Phipps, A., Jackson, I., & Stack, N. (2019). Moving beyond the ‘language problem’: developing an understanding of the intersections of health, language and immigration status in interpreter-mediated health encounters. Language and Intercultural Communication, 19(3), 256-271.
  • Pooja, P., & Kumar, P. (2016). Demographic variables and its effect on emotional intelligence: A study on Indian service sector employees. Annals of neurosciences, 23(1), 18-24.
  • Priebe, S., Sandhu, S., Dias, S., Gaddini, A., Greacen, T., Ioannidis, E., ... & Riera, R. P. (2011). Good practice in health care for migrants: views and experiences of care professionals in 16 European countries. BMC public health, 11(1), 187.
  • Ratnapalan, S., & Uleryk, E. (2014). Organizational learning in health care organizations. Systems, 2(1), 24-33.
  • Seeleman, C., Essink-Bot, M. L., Stronks, K., & Ingleby, D. (2015). How should health service organizations respond to diversity? A content analysis of six approaches. BMC health services research, 15(1), 510.
  • Sharma, P. (2018). Intercultural service encounters: Cross-cultural interactions and service quality. Palgrave MacMillan.
  • Shipley, N. L., Jackson, M. J., & Segrest, S. (2010). The effects of emotional intelligence, age, work experience, and academic performance.
  • Taylor, R. (2005). Addressing barriers to cultural competence. Journal for Nurses in Professional Development, 21(4), 135-142.
  • Thomas, D. C. (2006). Domain and development of cultural intelligence: The importance of mindfulness. Group & Organization Management, 31(1), 78-99.
  • Thøgersen, J., Juhl, H. J., & Poulsen, C. S. (2009). Complaining: A function of attitude, personality, and situation. Psychology & Marketing, 26(8), 760-777.
  • Triandis HC. (2004) Culture and social behavior. McGraw-Hill Company Custom Publishing; US.
  • Turner, L. L. (2015). Lived Experiences of Service Members' Medical Care Rendered by Culturally Different Caregivers (Doctoral dissertation, The University of the Rockies).
  • Vandewaa, E. A., Turnipseed, D. L., & Cain, G. (2016). Panacea or placebo? An evaluation of the value of emotional intelligence in healthcare workers. Journal of health and human services administration, 438-477.
  • Van Dyne, L., Ang, S., Ng, K. Y., Rockstuhl, T., Tan, M. L., & Koh, C. (2012). Sub‐dimensions of the four-factor model of cultural intelligence: Expanding the conceptualization and measurement of cultural intelligence. Social and personality psychology compass, 6(4), 295-313.
  • Ward, C., Fischer, R., Zaid Lam, F. S., & Hall, L. (2009). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105.
  • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly, 13(3), 243-274.
There are 63 citations in total.

Details

Primary Language English
Journal Section Makaleler
Authors

Ahmet Genc 0000-0001-8381-1164

Publication Date April 30, 2020
Submission Date March 17, 2020
Acceptance Date April 27, 2020
Published in Issue Year 2020

Cite

APA Genc, A. (2020). EMOTIONAL AND CULTURAL INTELLIGENCE IN INTERNATIONAL PATIENT SERVICES: A COMPARATIVE STUDY OF PRIVATE HOSPITALS. International Journal of Health Management and Tourism, 5(1), 44-63. https://doi.org/10.31201/ijhmt.705348