EXPECTATIONS OF PATIENTS FROM HEALTH SERVICES WITHIN THE SCOPE OF HEALTH TOURISM: CASE OF BAKIRKÖY DISTRICT IN ISTANBUL

Abstract

In recent years, with the increasing demand in the world market, the health tourism sector has made a rapid development and has become a competitive international industry. Countries have made it a priority to be able to get enough shares from the market by following these developments closely, determining the needs and expectations of the industry, and meeting the demands by meeting international quality standards. Our country for medical tourism treatments in order from medical tourists in Turkey until they get through what channels to healthcare organizations, causing them to prefer Area, healthcare institutions provide their health care services rendered and foreign patients in addition to Turkey 'has been taken of the average satisfaction level of health services whether it differs according to demographic variables is to identify. Questionnaire method was used to collect the research data. ANOVA and Pearson Correlation Analysis were used to analyze the data. As a result of the research, it was determined that the general adequacy perceptions of medical tourists for the treatment services they received within the scope of health tourism and the general satisfaction levels of the medical tourism services showed a significant difference according to the monthly total income, insurance status and nationality. As a result of the research, It has been identified that, there is no significant relationship between the general satisfaction level of medical tourists from medical tourism services and regional competence, but there is a positive relationship between the general competency perception of treatment services, perception of accommodation facilities, perception of health services competence, perception of safety competence and perception of additional service competence.

Keywords

• health tourism
• medical tourism
• medical tourist expectation and satisfaction

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