APPLICATION OF PERFORMANCE INDICATORS TO A UNIVERSITY HOSPITAL

Year 2016, Volume: 1 Issue: 1, 2 - 14, 26.01.2016

İsmail Yıldız Eylem Can Özdemir

https://doi.org/10.23884/ijhsrp.2016.1.1.01

Abstract

Assessment” is the process of objectively understanding the state or

condition of a thing, by observation and measurement. Assessment of

something means taking a measure of its effectiveness. “Formative”

assessment is measurement for the purpose of improving it. “Summative”

assessment is what we normally call “evaluation.” Evaluation” is the

process of observing and measuring a thing for the purpose of judging it and

of determining its “value,” either by comparison to similar things, or to a

standard. Although health service can be provided in different structures and

systems the common goal in all health care services is to practice the right

procedures on the right people at the right time. This may be possible with

the continuous improvement process of quality and development.

In this study we emphasized on 19 indicators followed in Dicle University

Hospital regarding targets, obtained results, interpretation of results,

corrective and preventive actions, challenges and solutions for collecting

correct data. Additionally by taking account indicator applications in Dicle

University a model was proposed for university hospitals.

Keywords

Assessment, evaluation, performance, indicator

References

• [1] ***, University of Albany, State University of New York, What is Difference between “assessment” and “evaluation”, http://www.itlal.org/?q=node/93
• [2] İnal, B B.,Quality Indicators in Medical Laboratory (In Turkish), Turkish Biochemical Society, Symposium of Laboratory Management, Malatya,Turkey2014 http://www.turkbiyokimyadernegi.org.tr/dosyalar/belgeler/kongre/malatya_2014/BERRIN_BERC IK_INAL.pdf
• [3] Kohn Linda T, Corrigan Janet M, Donaldson Molla S. To Err Is Human: Building A Safer Health System. National Academy Press, Washington, DC., USA, 2000.
• [4] Plebani M1, Chiozza ML, Sciacovelli L. Towards harmonization of quality indicators in laboratory medicine.Clin Chem Lab Med. 51(2013),1, pp:187-95
• [5] ***, Republic of Turkey Ministry of Health, https://kalite.saglik.gov.tr/content/files/duyurular_2011/2011/2014/indikatorkitabi_web.pdf
• [6] ***, Turkish Quality Association, http://www.kalder.org/kalderhakkinda.aspx?id=6
• [7] ***, Republic of Turkey Ministry of Health, https://kalite.saglik.gov.tr/content/files/duyurular_2011/2011/2014/sks_hastane_versiyon_5_08.07 .2015.pdf (11.11.2015)
• [8] ***, WHO, How can hospital performance be measured and monitored? http://www.euro.who.int/__data/assets/pdf_file/0009/74718/E82975.pdf
• [9] ***,Republic of Turkey Ministry of Health, Institutional Performance And Quality Applications In Healthcare, Department of Performance Management and Quality Development http://www.kalite.saglik.gov.tr/Eklenti/4102,institualperformanceandqualityapplicationsinhealthca rtrceviripdf.pdf?0