Abstract
Tourism education offered by higher education institutions providing undergraduate and associate level education plays an important role in training human resources at desired quantity and quality to provide sustainable quality services in the tourism sector where an intense competition is experienced at national and international level. The quality of services offered in the tourism sector which is experiencing an intense competition can be achieved and improved through high-quality employees. The educational service quality in the schools offering tourism education plays a decisive role in making students qualified who will be employed in the tourism sector in the future. In this context, it is of paramount importance to determine the expectations, perceptions and satisfaction of students in terms of the quality of educational services provided in schools. In this theoretical study, student expectations, perceptions and satisfaction have been assessed under the Maslow's Theory of Needs Hierarchy, Herzberg's Two Factor Theory and Alderfer’s ERG Theory.
Keywords
References
- Demir 2013. eklenti, algılanan kalite deg er ve memnuniyet ili kisi: Turizm lisans o g rencileri u zerine bir uygulama. International Journal of Human Sciences, 10(1): 307- 324
- Givvin K , Stipek D J, Salmon J M, MacGyvers V L 2001. n the eyes of the eholder: Students’ and teachers’ judgments of students’ motivation. Teaching and Teacher Education, 17: 321-331.
- Jerald G, Robert A B 1997. Behavior in organizations: Understanding and managing the human side of work. (6. ed.). Upper Saddle River, NJ: Prentice-Hall, Inc.
- Iverson K M 1989. Introduction to hospitality management. New York, NY: Van Nostrand Reinhold.
- Kızılgune , Tekkaya C, Sungur S 2009. Modeling the Relations among Students Epistemological Beleifs, Motivation, Learning Approach, and Acheivement. The Journal of Educational Research,. 102(4): 243-256.
- Kovach K A 1987. What motivates employees? Workers and supervisors give different answers. Business Horizons, September/October: 58-65.
Abstract
References
- Demir 2013. eklenti, algılanan kalite deg er ve memnuniyet ili kisi: Turizm lisans o g rencileri u zerine bir uygulama. International Journal of Human Sciences, 10(1): 307- 324
- Givvin K , Stipek D J, Salmon J M, MacGyvers V L 2001. n the eyes of the eholder: Students’ and teachers’ judgments of students’ motivation. Teaching and Teacher Education, 17: 321-331.
- Jerald G, Robert A B 1997. Behavior in organizations: Understanding and managing the human side of work. (6. ed.). Upper Saddle River, NJ: Prentice-Hall, Inc.
- Iverson K M 1989. Introduction to hospitality management. New York, NY: Van Nostrand Reinhold.
- Kızılgune , Tekkaya C, Sungur S 2009. Modeling the Relations among Students Epistemological Beleifs, Motivation, Learning Approach, and Acheivement. The Journal of Educational Research,. 102(4): 243-256.
- Kovach K A 1987. What motivates employees? Workers and supervisors give different answers. Business Horizons, September/October: 58-65.
Details
| Other ID | JA34JG72CH |
|---|---|
| Journal Section | Research Article |
| Authors | |
| Publication Date | June 1, 2016 |
| Submission Date | June 1, 2016 |
| Published in Issue | Year 2016 Volume: 2 Issue: 2 |