The aim of this
research is to determine Bolu Abant İzzet Baysal University Preparatory
Department’s students’ perceptions of service quality and trust in university.
In accordance with this purpose, students’ perceptions of service quality and
trust in university were determined, and the relationship between service
quality and trust in university was examined. According to the results of the
research, students’ perceptions of service quality were found at over-medium
level, and the students’ perceptions of trust were found medium-level. When
students’ perception of service quality was examined based on personal
variables, only the condition of students about studying in their department
willingly or not demonstrated significant difference. The students’ perceptions
of trust showed significant difference based on birth places of students, age
and the condition of students about studying in their department willingly or
not. There was found a medium level positive directional relationship between
students’ perception of service quality and students’ perceptions of trust.
Primary Language | English |
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Journal Section | Research Article |
Authors | |
Publication Date | June 30, 2019 |
Submission Date | November 22, 2018 |
Published in Issue | Year 2019 Volume: 5 Issue: 1 |